[asterisk-biz] VoicePulse engaged in very dubious businesspractices

[Gary Herbstman]

You should have been more careful in removing your services.

Maybe they could have been more accommodating given the circumstances,
but I certainly would not let anyone yell at me for 5 minutes. You
attract more bees with honey.

-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Zac Amsler
Sent: Wednesday, May 31, 2006 14:25
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] VoicePulse engaged in very dubious
businesspractices

Wow.. Nice to know.

Cheers,
--
Zac Amsler, Network Operations
NetIQ Systems, LLC www.netiqsys.net <http://www.netiqsys.net>
US48 $.013/min, Canada OnNet $.008, Competitive A-Z Rates.
Please Contact for more information.


David Pollak wrote:
> Folks,
> 
> I've been using various VoIP services for over 2 years.  I've used
just 
> about every one.
> 
> I had been using VoicePulse Connect which worked fine with IAX.  I 
> switched over to using SIP for various reasons.  VoicePulse's support 
> for SIP was very, very weak.  On a daily basis, I had to call 
> VoicePulse's technical support to get them to reboot the SIP server so

> that my Asterisk instance would stay registered with VP's servers.
> 
> Ultimately, I gave up on using VoicePulse.  I turned off auto-renew.
I 
> deleted all the DIDs (or so I thought) that I had with VoicePulse.
> 
> Yesterday, I got my credit card statement and VoicePulse charged me 
> $41.03.  I called and asked why they charged me.  "Your account
dropped 
> below the minimum amount, so we charged your card."  "But I disabled 
> auto-renew."  "It doesn't matter, our terms of service allow us to 
> charge your card."  (this is a new feature of the new terms of service

> and not the terms of service that I agreed to when I originally signed

> up with VoicePulse.)  This went on for about 30 minutes.  At a certain

> point, I started asking for a supervisor.  After spending (I kid you 
> not) 5 minutes screaming "Are you f**king deaf, connect me with your 
> supervisor," the rep finally connected me with a supervisor.
> 
> Turns out that I hadn't canceled one of the DIDs on one of my
VoicePulse 
> accounts.  Even though I hadn't accessed VoicePulse in more than 6 
> months (for termination or origination) and despite that I had turned 
> off auto-renew, VoicePulse charged my account.  Here's the rub.  The 
> credit card associated with the account that had the DID is an old
card 
> and the number is no longer valid, so VoicePulse looked at my other 
> accounts until they found a card that was valid and charged that card.
> 
> After a 15 minute discussion with the supervisor, I made the point
clear 
> that either VoicePulse could refund my money or I'd dispute the charge

> (disputes cost merchants a lot of money.)  Finally, the supervisor 
> refunded $41.
> 
> I would strongly recommend against giving VoicePulse your credit card 
> number.  They charge credit cards without authorization.
> 
> Thanks,
> 
> David
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