[asterisk-biz] Call Center Software Questions

[lenz]

Hello Erick,
we have a number of clients who are using QueueMetrics and VICIDIAL  
together, as the first is oriented at reporting inbound ACD traffic and  
call recordings while the second is a very nice dialer, so its reign is  
outbound. I'd say that both packages are widely deployed and are proven  
industrial solutions.
The point of finding a GUI that will allow for call center configuration  
is somewhat harder; AMP / Freepbx is quite weak yet for call center  
management, so most CCs I'm seeing still create the dialplan by hand.
l.





In data Sat, 20 May 2006 11:34:51 +0200, Erick Perez <eaperezh at gmail.com>  
ha scritto:

> Hi,
> After long research we came to have a nice remote consulting company
> that takes care of asterisk configuration.
>
> Now, we a researching into a Call Center oriented management
> interface. I have read about QueueMetrics and VICIDIAL and they are
> very strong products.
> The reason of the management oriented interface (GUI) is because we
> may not be the ones who, after customer deployment, manages day to day
> task such as moving agents from queues, etc.
>
> Questions:
> 1- Can VICIDIAL and QueueMetrics coexists in the same hardware or am I
> mixing same features?
> 2- Is there any other solutions (besides Aheeva CCS) that will let me
> run an asterisk-based call center solution?
> 3- Anything oriented (in price terms) for the latin america market?
> Because at 500$-700$ per seat a Call Center Solutions is out of reach
> for latin america markets.
> 4- The call center solutions should have support for inbound,
> outbound, predictive dialing, multi-company (IVR greets the caller
> with the proper message according to the phone number the cutomer
> called).
> 5- Reporting and Realtime listening/recording of the calls is also  
> needed.
>
> Thanks,
>
>



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