[asterisk-biz] Nuphone comment

[Michael Workman]

Does that include the Money Paid UP FRONT for Service NOT DONE by "Shido6"
USING Nuphone's name...




-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Wilson Pickett
Sent: Friday, May 05, 2006 6:45 AM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: [asterisk-biz] Nuphone comment

I am a retail voIP end-user at home and at the office (same connections,
thanks to asterisk).

At the office, we have many local carriers AND two copper pair backups.
Those have NEVER been off. We also have several incoming USA tollfree
numbers, now up to five where before we had two. The one we used for backup
during Nufone's outage is not very good for our current location, and I have
a family member travelling in the US right now, so we had to have service
and fast.

Most of us know the various rates and service levels from the main
well-known companies. Remember that Nufone has NO monthly charge and their
retail rates and quality are quite reasonable. Oh, let's forget the fact the
they have also contributed "majorly" to the whole concept we all are so
attached to :)

If your business were having problems with any legal ramifications (i.e.,
contractual or billing negotiations) you can bet you wouldn't be publishing
the details for all to see. Anything legal must be kept secret for reasons
that are obvious to any adult. I think they've been very good about posting
the status on the site and mailing us as well.
I personally don't care if they ever tell what actually happened.

I have only very seldom required help from Nufone, but each of the times I
did, I reached someone. Although the responses weren't always warm and fuzzy
hand holding, they did solve the problem quickly in each case. The only
condition is to not rub JerJer's fur the wrong way
:)

I have exchanged a couple of mails with two Nufone people recently for
reasons I can't say here, but related to the problem they are experiencing
now. I have confidence in Nufone and have added funds to our account. I've
also began testing two new providers, and almost got an incoming from
VoicePulse, but changed my mind after speaking to them.

Bottom line, I have had very good service from Nufone over the past 2 years.
I regret the temporary loss of service, which came at the worst possible
time for me, but we're also not paying anything at all during the outage.
When my cable Internet connection went out for three full weeks a few years
ago, we had to drag the cable company to court to get them to re-imburse us
for the month.

In the meantime, the other fallback accounts I've opened have both setup AND
monthly charges. In the case of VoicePulse, they *really* wanted to me to
pay $26 to post one of my Nufone numbers plus the $11 normal setup fee plus
a higher per-minute rate. I am now using VP Connect as a backup for
outgoing.

I am working on a chart with my experience of the ten top providers over the
last two years. I'd place Nufone very high on that list.
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