[asterisk-biz] Does VoIP Really Work for Serious Business?

[Abdullah Fatih]

An add on , most sucking LD providers offer 30/6 billing with lots of 1-2
sec calls , customer is unhappy besides you can even lose money due to
minimum 30 secs in the case you bill your customers 1-1 just with the idea
of being fair.

Regarding quality , the result is sometimes same with %10-20 of the calls ;
even if  you are at 60 Hudson NY or Frankfurt / London and interconnect
through TDM to PTTs .

So , help too ! 

Thanks,
 
Abdullah
1 201 740-0240 ext 1
Fabatel

-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Voip Xpress
Sent: Tuesday, March 07, 2006 8:43 PM
To: asterisk-biz at lists.digium.com
Subject: [asterisk-biz] Does VoIP Really Work for Serious Business?

Discussion...is VoIP really ready for serious business use.

We have been installing Asterisk for customers for about a year now, and we 
are beginning to wonder if parts of VoIP are really ready for serious 
business.  Long Distance in particular is a problem.

We use 3 LD providers, one a Tier 2 provider (ie buys from L3, Sprint etc) 
and a couple of  others lower down the food tree (that are often discussed 
on this message board).   We still find that almost all customers complain 
about dropped calls, echo, dead connections from time to time.  My guess is 
that maybe 75-90% of calls are connected with decent quality.  The rest are 
problems for various reasons, and customers are getting fed up with it.

We have a primary carrier for each route based on quality and cost, and 
fallback to another carrier if the call cannot be connected, but we find 
invariably that carriers take calls and then dont connect them.

We are at the point of stopping offering LD service.  We make a few c/min, 
but the customer disatisfaction is just not worth it.  People wont accept 
Skype quality 10-20% of the time.  There is still a good business case for 
customers to install VoIP within the enterprise, and for Off premise users, 
but to save a few c/min on LD is not worth the trouble.  We have considered 
connecting customers up directly to a carrier to cut out the connection 
through our own servers.

We have also have mixed success with origination...busy signals, missed 
calls and have stopped taking new users.

So...are we alone.  Is it possible to get VoIP LD to be as good as TDM 95% 
of the time, and if so how?  We dont have the time to try calls with every 
carrier to every area code every day!

(and please, no responses from VoIPjet, Voxee, Junction, broadvoice etc etc 
saying how you are different.  We know that you all suck to varying 
degrees!)

Help!  VoipXpress

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