[asterisk-biz] Need to Outsource Spanish Calls (6 Dedicated Agents Required)

[c.savinovich at itntelecom.com]

   Hello Steve, nice to meet you.

   Basically, since I work with people with calling centers, I can work
with you in such a way that makes sure that the best quality service
logs to your queues.  Meaning I can set you up with more than one call
center.

   I am south american born, so we are choosy about the quality of the
language spoken by the operators.

   Best is if we can meet on the phone.  Implementation costs are
dependent on work involved, but it all sounds very straigth forward. 
Rates can start at $6 per hour but I will like to know the promotions. 
I can work out a deal for you.

  By the way, I don't know any of the people you mentioned :)

  Best Regards
  C. Savinovich
  International Telephone Networks
  917-613-5479



> I am an Asterisk consultant too.
>
> All calls will be routed through our T3 and then sent out over IP or
> possibly to a DID.
>
> The VoIP scenario would be much better since the agents would log
> directly into our queue.  Reports would be handled here since we are in
> the center of the call flow, we use Queuemetrics and some in-house
> developed reporting.  Agents log into our CRM and are paid according to
> hours worked and possibly conversion/sales commission.
>
> Implementation on this end is already there.  Do these centers you speak
> of have asterisk running?  I guess that would be our only hurdle.
>
> Before we go any further, give me some pricing for implementation and
> the hourly agent rate.
>
> If your call center in Colombia is CallZilla then we have decided they
> do not meet our needs.  If your call center in the US is TTC then they
> also do not meet our needs.
>
> Thanks,
> Steve Totaro
>
>
>> -----Original Message-----
>> From: c.savinovich at itntelecom.com [mailto:c.savinovich at itntelecom.com]
>> Sent: Wednesday, June 28, 2006 1:13 PM
>> To: Commercial and Business-Oriented Asterisk Discussion
>> Cc: Steve Totaro
>> Subject: Re: [asterisk-biz] Need to Outsource Spanish Calls (6
> Dedicated
>> Agents Required)
>>
>>
>>   Steve:
>>
>>      I can connect you with 3 call centers, in Ecuador, Colombia and
> USA
>> respectively.  All operators college educated, and excellent on
>> sales, and excellent rates.  Connection is internet to a backbone
>> with via fiber, so quality is excellent.
>>
>>      As an asterisk consultant, I will handle the implementation.
>> Reports, billing, etc, are taken  care of.
>>
>>      Feel free to contact me at 917-613-5479.  Will be happy to set up
>> testing for you.
>>
>>   VTY
>>   C. Savinovich
>>   ITN-Telecom
>>
>>
>> stotaro at totarotechnologies.com
>>
>> > I am interested in outsourcing Spanish calls.  Bilingual a plus but
> not
>> > required (English).
>> >
>> > I need six dedicated agents between the hours of 8AM to 3AM and
> initial
>> > volume will be around 500 calls a day and quickly increasing.  You
> will
>> > need to be able to implement some simple integration with our CRM.
>> > Calls will be both scripted sales as well as customer support.
>> >
>> > We currently have this outsourced to a company but they are not
> meeting
>> > our expectations.  This is a long term contract opportunity.
> Please
>> > feel free to forward this email to anyone that is interested, and
> anyone
>> > interested, please reply with at as close to a real quote as
> possible.
>> >
>> > Obviously from there we will sign NDAs, check references, and test
>> > quality before actually routing live calls.
>> >
>> > Near toll quality VoIP (SIP/Asterisk) is preferred, will consider a
> US
>> > based DID if the price is right.
>> >
>> > Thanks,
>> > Steve Totaro
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