[asterisk-biz] Need to Outsource Spanish Calls (6 Dedicated Agents Required)

[Steve Totaro]

I am an Asterisk consultant too.  

All calls will be routed through our T3 and then sent out over IP or
possibly to a DID.  

The VoIP scenario would be much better since the agents would log
directly into our queue.  Reports would be handled here since we are in
the center of the call flow, we use Queuemetrics and some in-house
developed reporting.  Agents log into our CRM and are paid according to
hours worked and possibly conversion/sales commission.

Implementation on this end is already there.  Do these centers you speak
of have asterisk running?  I guess that would be our only hurdle.  

Before we go any further, give me some pricing for implementation and
the hourly agent rate.  

If your call center in Colombia is CallZilla then we have decided they
do not meet our needs.  If your call center in the US is TTC then they
also do not meet our needs.  

Thanks,
Steve Totaro


> -----Original Message-----
> From: c.savinovich at itntelecom.com [mailto:c.savinovich at itntelecom.com]
> Sent: Wednesday, June 28, 2006 1:13 PM
> To: Commercial and Business-Oriented Asterisk Discussion
> Cc: Steve Totaro
> Subject: Re: [asterisk-biz] Need to Outsource Spanish Calls (6
Dedicated
> Agents Required)
> 
> 
>   Steve:
> 
>      I can connect you with 3 call centers, in Ecuador, Colombia and
USA
> respectively.  All operators college educated, and excellent on
> sales, and excellent rates.  Connection is internet to a backbone
> with via fiber, so quality is excellent.
> 
>      As an asterisk consultant, I will handle the implementation.
> Reports, billing, etc, are taken  care of.
> 
>      Feel free to contact me at 917-613-5479.  Will be happy to set up
> testing for you.
> 
>   VTY
>   C. Savinovich
>   ITN-Telecom
> 
> 
> stotaro at totarotechnologies.com
> 
> > I am interested in outsourcing Spanish calls.  Bilingual a plus but
not
> > required (English).
> >
> > I need six dedicated agents between the hours of 8AM to 3AM and
initial
> > volume will be around 500 calls a day and quickly increasing.  You
will
> > need to be able to implement some simple integration with our CRM.
> > Calls will be both scripted sales as well as customer support.
> >
> > We currently have this outsourced to a company but they are not
meeting
> > our expectations.  This is a long term contract opportunity.
Please
> > feel free to forward this email to anyone that is interested, and
anyone
> > interested, please reply with at as close to a real quote as
possible.
> >
> > Obviously from there we will sign NDAs, check references, and test
> > quality before actually routing live calls.
> >
> > Near toll quality VoIP (SIP/Asterisk) is preferred, will consider a
US
> > based DID if the price is right.
> >
> > Thanks,
> > Steve Totaro
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