[asterisk-biz] Queue Statistics Agent problem

josemaria.sarachaga at bticino.com josemaria.sarachaga at bticino.com
Mon Jun 5 16:56:57 MST 2006


Hi List

I'm using Asterisk with Queue Stats from Asterisk guru, we are using a
Queue with CallBack Agents working very nice, but i have a problem:

Queue stats appear like there is only one agent named "Agent", eventhough i
have 7 agents named Agent1, Agent2... Agent7.

If i check the Mastercsv file from Asterisk there is the correct
information: AgentX who actually answered the call, but the graphs and
stats sum up all the calls and say it's only "Agent" answering calls.

It looks like it's grabbing the information from the wrong field or
something, maybe i need to modify the Master.csv layout?

Thanks in advance
Chema





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