[asterisk-biz] Sixtel Status

[James]

I was with EXGN, they sent me an email telling me I would get another important one the next day (about changes).  It never came.
Instructions on the website for the "conversion" left out the information that a separate trunk was needed for inbound and outbound.

However, I clicked on the "CHAT" link and after about thirty seconds, someone came on and helped me fix the problem, confirmed that DID numbers, inbound, and outbound was working properly.
They were VERY helpful.
Try the online chat button.

My service works great.

James Taylor

  ----- Original Message ----- 
  From: Bruce Reeves 
  To: Commercial and Business-Oriented Asterisk Discussion 
  Sent: Wednesday, July 19, 2006 9:55 AM
  Subject: Re: Re: [asterisk-biz] Sixtel Status


  When I first setup my test server I signed up with exgn and even throught the latest change I have had no problems with configuring or calling over their service. I followed the Support provided configurations and made few changes and all seems to be fine. I personnally have never tried calling them or emailing support so I cannot vouch for that part of their service. 




  On 7/19/06, Cory Forsyth <cory.forsyth at gmail.com> wrote:
    wow, sixtel must be pretty horrible, then.

    I have had nothing but trouble from EXGN.  Their switch to new servers
    the other day broke my old configurations, and so I set up a trouble
    ticket.  They responded that, with 3500+ other support requests, they 
    couldn't bother to take the time with me and closed my ticket!  I
    eventually had to fix it on my own, which took several hours of trial
    and error when they could have just fixed it for me quickly instead.

    Also, in the past 4 months I've tried calling EXGN's support number
    about 10 times, and each time I am transferred over to some overflow
    call center where someone takes my name and number and they tell me
    someone will call me back.  When I get transfered to the overflow 
    center now, I don't even bother, because NOT ONCE in the 10 times that
    I have called and left a message and number have I received a call
    back.

    When I *do* get support from their tech people I feel like it's a 
    wrestling match and that they always insinuate that if something isn't
    working it's *my* fault.

    Is this atypical behavior? Has anyone besides Thameem had any luck with EXGN?

    Also, is there a good VOIP provider review site where I can post this review? 

    thanks,
    Cory

    On 7/13/06, Thameem Ansari <thameem.ansari at gmail.com> wrote:
    > It seems that sixtel is bought by exgn. I prefer exgn over sixtel.
    >
    > -Thameem
    >
    >
    > On 7/13/06, VoIP Dealer <voipdealer at yahoo.com > wrote:
    > >
    >
    > I've had good experiences with VoicePulse Connect ( 
    > connect.voicepulse.com).  They are able to port those old Nufone toll-free's
    > in under 24 hours and have good coverage in NJ (201/732/973), so they should
    > be able to handle that too.  Try calling them, ask for Martin or Matt, they 
    > were a great help during the Nufone outage.
    >
    >
    >  ________________________________
    > How low will we go? Check out Yahoo! Messenger's low PC-to-Phone call rates.
    >
    >
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  -- 
  Bruce
  Nortex Networks 


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