[asterisk-biz] What's wrong with CallCenter traffic?

[Steve Totaro]

voiplist wrote:
> On 7/17/06, Bill Gibbs <bgibbs at edurotech.com> wrote:
>> Because it's a lot of continuous channel usage.
>>
>> Nothing in life is free including "unlimited" or "free" phone calls.
>>
>> It ruins the whole make money thing.
>>
>> Bill
>>
>> -----Original Message-----
>> From: asterisk-biz-bounces at lists.digium.com
>> [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of voiplist
>> Sent: Monday, July 17, 2006 11:54 AM
>> To: Commercial and Business-Oriented Asterisk Discussion
>> Subject: [asterisk-biz] What's wrong with CallCenter traffic?
>>
>> Question..
>>
>> I often see origination/termination providers say they don't accept
>> CallCenter traffic or they charge more for it.
>>
>> Why?
>>
>> Is there some bad mojo when it comes to call center traffic? If so,
>> all call centers or just some?
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>
> If you are charging by the minute, how is this a problem? I mean I can
> see how not having enough channels available could be a problem but
> this can be limited as well.
>
> If you are charging for your services per minute or per channel and
> limiting things properly per customer, isn't it a good thing if your
> customers are using your services a LOT?
>
> Have I still missed something?
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>
Call centers often do outbound campaigns and often do so without 
following the rules/laws concerning do not call lists and autodialers.  
I guess it puts the provider at risk.  It also opens the possibility of 
all available channels being used up at one time.

Thanks,
Steve