[asterisk-biz] What's wrong with CallCenter traffic?

[Vijay Shan]

Carrier costs are access and transport.
Call centers are high on the access portion only not transport.
for eg: CC send 50,000 calls making 10 minutes total duration, where as
normal traffic 50,000 calls would net 200,000 minutes or more.


On 7/17/06, voiplist <gotvoip at gmail.com> wrote:
>
> On 7/17/06, Bill Gibbs <bgibbs at edurotech.com> wrote:
> > Because it's a lot of continuous channel usage.
> >
> > Nothing in life is free including "unlimited" or "free" phone calls.
> >
> > It ruins the whole make money thing.
> >
> > Bill
> >
> > -----Original Message-----
> > From: asterisk-biz-bounces at lists.digium.com
> > [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of voiplist
> > Sent: Monday, July 17, 2006 11:54 AM
> > To: Commercial and Business-Oriented Asterisk Discussion
> > Subject: [asterisk-biz] What's wrong with CallCenter traffic?
> >
> > Question..
> >
> > I often see origination/termination providers say they don't accept
> > CallCenter traffic or they charge more for it.
> >
> > Why?
> >
> > Is there some bad mojo when it comes to call center traffic? If so,
> > all call centers or just some?
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>
> If you are charging by the minute, how is this a problem? I mean I can
> see how not having enough channels available could be a problem but
> this can be limited as well.
>
> If you are charging for your services per minute or per channel and
> limiting things properly per customer, isn't it a good thing if your
> customers are using your services a LOT?
>
> Have I still missed something?
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