[asterisk-biz] Open Proposal

[Conrad Wood]

> There is quite a bit of work to be done in order to do this right.

I think it's time well spent. If we do this right it wouldn't
necessarily be limited to asterisk support, now wouldn't it?
In addition, the infrastructure could provide a rather useful generic
support interface. I have spent the past few years developing (well,
6mths building, 2 1/2 adjusting and fixing ;-) )  a system that allows
time based billing, integrates with asterisk and email, logs calls,
generates invoices and have you not.
I wouldn't mind sharing some of the issues and ideas whilst building
something like asteriskhelpdesk at all.


Conrad