[asterisk-biz] Plea to support a much needed function for CallCenters in Asterisk.

[Alexander Lopez]

 They currently have a NEC system that does just that. 

Unfortunatly I have to consider all the different phones that are out
there and I have not seen a standard of having a 'talk' button. 

I would be great if the phone would allow you to have a call on your
speaker AND your head/handset at the same time. But that would be a
phone specific issue.

At this time having the whispered user hear you is a great step forward,
you could use DTMF tones and use creative dialplan logic and MeetMe
Rooms to have an action for every DTMF key pressed by the whisperee....

Alex

> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com 
> [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of C F
> Sent: Thursday, January 26, 2006 12:52 PM
> To: Commercial and Business-Oriented Asterisk Discussion
> Subject: Re: [asterisk-biz] Plea to support a much needed 
> function for CallCenters in Asterisk.
> 
> Just to add something here:
> Toshiba supports a duplex whisper mode, the way it works is 
> that if you press a button on your phone you can talk back to 
> the person thats whispering to you. I think that for this 
> price this should also be in there, however it might not be 
> possible because I'm not sure that even on the toshiba it 
> works from the handset, I think it only works from the 
> speaker phone (meaning that you are on handset, and when 
> pressing the button they person you are whipering to only 
> hears you from the speaker, while the path beetween you and 
> the original caller is dissconnected).
> 
> On 1/26/06, Alexander Lopez <alex.lopez at opsys.com> wrote:
> > I have contacted Digium and have received a quote of $7,000US to 
> > implement what I will refer to as 'whisper mode'.
> >
> > It will allow a person to speak to only one side of a bridged call. 
> > For example, I am using ChanSpy to listen to an agent and what they 
> > are hearing and saying. But I cannot tell the agent 
> something, without 
> > calling them on another line. This wil allow you to speak to your 
> > agent without the customer hearing.
> >
> > I have already put up 1,000US for this. I just need 6,000 more.
> >
> > I know many have asked for this before, now is our chance 
> to do this.
> >
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