[asterisk-biz] I am a prisoner of vonage

[Aaron Daniel]

Strange... vonage basically just closed the account and thanked me for 
my business... Then again, I didn't really use mine as much... *shrugs*

Aaron

Paul wrote:
> Maybe I am a victim of "profiling"? I had service for about 18 months. I
> think my average usage was only about 1200 minutes a month for the
> "unlimited" portion. I had some rather high bills for international
> usage and never requested any call credits. It could be that such a
> profile mandates a call from somebody that tries to save profitable
> accounts.
>
> I had AT&T Callvantage service for several months. They had some serious
> technical and support issues. Every month I called to cancel and they
> gave me another free month. It took them about 6 months to finally
> decide that I was never going to be a happy paying customer.
>
> Aaron Daniel wrote:
>
>   
>> I'm with you on this one.  I called and they had my line disconnected
>> and such literally immediately, no problems. *shrugs* guess some
>> people just get the wrong end of the stick
>>
>> Aaron
>>
>> Bill Michaelson wrote:
>>
>>     
>>> I don't recall having this problem when I turned off my Vonage more
>>> than a year ago.  Perhaps my credit card expired at just the right
>>> time.  There are a few other companies I will never go back to
>>> because of such experiences, however.  In one case, the issue was
>>> finally resolved when I sent registered mail to the corporate
>>> headquarters.  It was a public company, so I obtained the address
>>> from their 10-K.
>>>
>>>
>>> asterisk_help at iwishi.nu wrote:
>>>
>>>       
>>>> On Wed, 18 Jan 2006, Paul wrote:
>>>>
>>>>         
>>>>> 12 days now. 3 times they have promised to escalate my cancellation
>>>>> request. They say that it can only be done by having someone from that
>>>>> department call me to confirm that I really wish to cancel. 3 messages
>>>>> entered via web portal produce a web page that says the message is
>>>>> accepted but not even one automated acknowledgement email(and yes -
>>>>> the
>>>>> address I use with them bypasses virus/spam filtering).
>>>>>
>>>>> But in spite of all this their billing system is functioning well and
>>>>> attempting to charge me for another month of service.
>>>>>
>>>>> The account was active about 18 months so there are no 1-year
>>>>> commitment
>>>>> issues involved here.
>>>>>
>>>>> I would strongly advise people to steer clear of vonage or any company
>>>>> that operates in such a fashion. You do not want to furnish credit
>>>>> card
>>>>> numbers to companies of this type.
>>>>>           
>>>>
>>>> I had the same experience! Two years ago already. I even had to
>>>> fight with them for the two extra months they continued charging me.
>>>> Fact is I never got the money back, I just gave in. Hours and hours
>>>> wasted trying to cancel their services.
>>>>
>>>>
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