[asterisk-biz] move over vonage
Paul
ast2005 at 9ux.com
Sat Jan 14 08:50:44 MST 2006
trixter aka Bret McDanel wrote:
>On Sat, 2006-01-14 at 10:37 -0500, Paul wrote:
>
>
>>I have been trying for over a week now to cancel vonage. They promise to
>>have someone from the account management team call and confirm my
>>wishes. In the meantime they are trying to hit my paypal debit
>>mastercard 3 times for another month of service. In 18 months I have
>>seen lots of times when I am put in an incoming call queue and
>>disconnected a few minutes later. Sometimes messages sent via web portal
>>result in automated email acknowledgement and sometimes not. Replies to
>>any that were acknowledged are extremely rare.
>>
>>Looks to me like the window of opportunity opens wider for competitors
>>who can be more responsive in the customer service area.
>>
>>
>
>yes but ... vonage has 1.25M customers and over $600M in VC. While you
>can compete that doesnt mean that you will be able to compete on equal
>footing, in essence you have to get the word out and with all the ads
>they have running on TV and all that is gonna be harder to do.
>
>
>
Too late for me to borrow 500 million and order some spots for the super
bowl?
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