[asterisk-biz] Re: asterisk-biz Digest, Vol 25, Issue 95

Sun Aug 27 20:02:06 MST 2006

So you got the money and looking where to invest it? Lazy to do the
work for youself? In any case I can help you, and so can others on
this list, but please use a subject a bit more discriptive than this
one. Learn how to use a comptuer first otherwise someone reading this
list might end up with your money without you having the *"ready- to
-go" voice IVR PBX decsion for calling cards with web access and call
trace.* BTW, what do you mean be call trace?

On 8/27/06, murad at asbtm.com <murad at asbtm.com> wrote:
> Looking for complete asterisk "ready- to -go" voice IVR
> PBX decision for calling cards with web access and call trace.
>
> Please let me know if somebody can offer it.
>
> Thank you,
> Murad
>
>
>
>
>
>
>
>
>
> ----- Original Message -----
> From: <asterisk-biz-request at lists.digium.com>
> To: <asterisk-biz at lists.digium.com>
> Sent: Sunday, August 27, 2006 7:35 PM
> Subject: asterisk-biz Digest, Vol 25, Issue 95
>
>
> > Send asterisk-biz mailing list submissions to
> > asterisk-biz at lists.digium.com
> >
> > To subscribe or unsubscribe via the World Wide Web, visit
> > http://lists.digium.com/mailman/listinfo/asterisk-biz
> > or, via email, send a message with subject or body 'help' to
> > asterisk-biz-request at lists.digium.com
> >
> > You can reach the person managing the list at
> > asterisk-biz-owner at lists.digium.com
> >
> > When replying, please edit your Subject line so it is more specific
> > than "Re: Contents of asterisk-biz digest..."
> >
> >
> > Today's Topics:
> >
> >   1. Re: Web based Help Desk (Mitul Limbani)
> >   2. Re: Web based Help Desk (Bob Smith)
> >   3. Re: Disclaimer question (Andrew Joakimsen)
> >   4. Re: Web based Help Desk (Hermann Wecke)
> >   5. Re: Web based Help Desk (Andrew Joakimsen)
> >   6. Re: Web based Help Desk (Nick Brown Inticon)
> >
> >
> > ----------------------------------------------------------------------
> >
> > Message: 1
> > Date: Mon, 28 Aug 2006 03:20:56 +0530
> > From: Mitul Limbani <mitul at enterux.com>
> > Subject: Re: [asterisk-biz] Web based Help Desk
> > To: asterisk-biz at lists.digium.com
> > Message-ID: <20060828032056.exu5e3gir4sc408c at mail.enterux.com>
> > Content-Type: text/plain; charset=ISO-8859-1; format="flowed"
> >
> > Hi Moshe,
> >
> > You might want to have a look at this open source web ticketing system
> > : http://www.osticket.com its pretty neat and clean code.
> >
> > It shall beat all the commercial ones, if you are looking at live
> > support kind of mechanism, then i would seriously recommend :
> > http://livehelp.zdziarski.com/
> >
> > It beats all the commercial vendors and what more its OpenSource !
> >
> > http://livehelp.zdziarski.com/matrix.html
> >
> > Made by the genius who also happens to write D-SPAM, the most complete
> > anti-spam mail system.
> >
> > If you wish to deploy any of the above, do let me know, we can provide
> > you help with both of the systems.
> >
> >
> > Thanks & Regards,
> > Mitul Limbani,
> > Founder & CEO,
> > Enterux Solutions,
> > The Enterprise Linux Company (TM),
> > www.enterux.com
> >
> > Quoting Brandon Galbraith <brandon.galbraith at gmail.com>:
> >
> >> Cerberus by Webgroup Media [http://www.cerberusweb.com/] is pretty good.
> >> It's ASP based with a monthly charge, but the fee isn't too bad and it
> >> has
> >> an excellent feature set.
> >>
> >> -brandon
> >>
> >> Disclaimer: I don't wory for Cerberus in any way, shape, or form. Just a
> >> satisfied customer.
> >>
> >> On 8/27/06, Moshe Maeir <m345 at netvision.net.il> wrote:
> >>>
> >>> Can anyone recommend a Web based Help Desk, which we want to install on
> >>> our website - so customers can enter support requests and then we
> >>> can distribute and track them?
> >>> Thanks
> >>>
> >>>
> >>>
> >>>
> >>> _______________________________________________
> >>> --Bandwidth and Colocation provided by Easynews.com --
> >>>
> >>> asterisk-biz mailing list
> >>> To UNSUBSCRIBE or update options visit:
> >>>    http://lists.digium.com/mailman/listinfo/asterisk-biz
> >>>
> >>
> >>
> >>
> >> --
> >> Brandon Galbraith
> >> Email: brandon.galbraith at gmail.com
> >> AIM: brandong00
> >> Voice: 630.400.6992
> >> "A true pirate starts drinking before the sun hits the yard-arm. Yarrrr.
> >> --thelost"
> >>
> >
> >
> > ------------------------------
> >
> > Message: 2
> > Date: Sun, 27 Aug 2006 16:21:24 -0400
> > From: Bob Smith <bureau at inmte.com>
> > Subject: Re: [asterisk-biz] Web based Help Desk
> > To: Commercial and Business-Oriented Asterisk Discussion
> > <asterisk-biz at lists.digium.com>
> > Message-ID: <44F1FEC4.7030809 at inmte.com>
> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed
> >
> > what was the one with all in one.. SIP callback + email ticket + live
> > help..
> >
> > had a weird name.. like ziki zaka our something..
> >
> >
> >
> > Mitul Limbani wrote:
> >> Hi Moshe,
> >>
> >> You might want to have a look at this open source web ticketing system
> >> : http://www.osticket.com its pretty neat and clean code.
> >>
> >> It shall beat all the commercial ones, if you are looking at live
> >> support kind of mechanism, then i would seriously recommend :
> >> http://livehelp.zdziarski.com/
> >>
> >> It beats all the commercial vendors and what more its OpenSource !
> >>
> >> http://livehelp.zdziarski.com/matrix.html
> >>
> >> Made by the genius who also happens to write D-SPAM, the most complete
> >> anti-spam mail system.
> >>
> >> If you wish to deploy any of the above, do let me know, we can provide
> >> you help with both of the systems.
> >>
> >>
> >> Thanks & Regards,
> >> Mitul Limbani,
> >> Founder & CEO,
> >> Enterux Solutions,
> >> The Enterprise Linux Company (TM),
> >> www.enterux.com
> >>
> >> Quoting Brandon Galbraith <brandon.galbraith at gmail.com>:
> >>
> >>> Cerberus by Webgroup Media [http://www.cerberusweb.com/] is pretty good.
> >>> It's ASP based with a monthly charge, but the fee isn't too bad and
> >>> it has
> >>> an excellent feature set.
> >>>
> >>> -brandon
> >>>
> >>> Disclaimer: I don't wory for Cerberus in any way, shape, or form. Just a
> >>> satisfied customer.
> >>>
> >>> On 8/27/06, Moshe Maeir <m345 at netvision.net.il> wrote:
> >>>>
> >>>> Can anyone recommend a Web based Help Desk, which we want to install on
> >>>> our website - so customers can enter support requests and then we
> >>>> can distribute and track them?
> >>>> Thanks
> >>>>
> >>>>
> >>>>
> >>>>
> >>>> _______________________________________________
> >>>> --Bandwidth and Colocation provided by Easynews.com --
> >>>>
> >>>> asterisk-biz mailing list
> >>>> To UNSUBSCRIBE or update options visit:
> >>>>    http://lists.digium.com/mailman/listinfo/asterisk-biz
> >>>>
> >>>
> >>>
> >>>
> >>> --
> >>> Brandon Galbraith
> >>> Email: brandon.galbraith at gmail.com
> >>> AIM: brandong00
> >>> Voice: 630.400.6992
> >>> "A true pirate starts drinking before the sun hits the yard-arm. Yarrrr.
> >>> --thelost"
> >>>
> >> _______________________________________________
> >> --Bandwidth and Colocation provided by Easynews.com --
> >>
> >> asterisk-biz mailing list
> >> To UNSUBSCRIBE or update options visit:
> >>   http://lists.digium.com/mailman/listinfo/asterisk-biz
> >>
> >
> >
> >
> > ------------------------------
> >
> > Message: 3
> > Date: Sun, 27 Aug 2006 17:14:51 -0400
> > From: "Andrew Joakimsen" <joakimsen at gmail.com>
> > Subject: Re: [asterisk-biz] Disclaimer question
> > To: "Commercial and Business-Oriented Asterisk Discussion"
> > <asterisk-biz at lists.digium.com>
> > Message-ID:
> > <23fd749a0608271414ief8b8f6q9a59ef46dbe37e3 at mail.gmail.com>
> > Content-Type: text/plain; charset="utf-8"
> >
> > You can publish whatever you want with whatever terms you want. Just
> > remember if you USE GPL code in your code then read the GPL and understand
> > what the requirements are.
> >
> > If you want the possibility of having your patch applied/included with
> > Asterisk then of course you need to meet Digium's requirements. Of course
> > they are not going to accept any less disclaimer, simply for legal
> > libility
> > reasons.
> >
> > On 8/27/06, Alex Rixhardson <alexrixhardson at yahoo.com> wrote:
> >>
> >> Since I don't want to - neither can - disclaim copyrights of "all past
> >> and future contributions" nor disclaim "all copyright interest in the
> >> changes and enhancements made by me", I wonder is there a disclaimer
> >> available for individual works (patch, additional feature, etc...) that
> >> would not obligate me to disclaim any copyright interest in works that I
> >> will do in the future or did in the past (regarding Asteirsk, of course),
> >> but only of the specific one?
> >>
> >> Regards,
> >> Alex
> >>
> >> ------------------------------
> >> Do you Yahoo!?
> >> Everyone is raving about the all-new Yahoo!
> >> Mail.<http://us.rd.yahoo.com/evt=42297/*http://advision.webevents.yahoo.com/mailbeta>
> >>
> >>
> >> _______________________________________________
> >> --Bandwidth and Colocation provided by Easynews.com --
> >>
> >> asterisk-biz mailing list
> >> To UNSUBSCRIBE or update options visit:
> >>   http://lists.digium.com/mailman/listinfo/asterisk-biz
> >>
> >>
> >>
> > -------------- next part --------------
> > An HTML attachment was scrubbed...
> > URL:
> > http://lists.digium.com/pipermail/asterisk-biz/attachments/20060827/7b757c52/attachment-0001.htm
> >
> > ------------------------------
> >
> > Message: 4
> > Date: Sun, 27 Aug 2006 18:17:55 -0300
> > From: Hermann Wecke <hermann at wecke.com>
> > Subject: Re: [asterisk-biz] Web based Help Desk
> > To: Commercial and Business-Oriented Asterisk Discussion
> > <asterisk-biz at lists.digium.com>
> > Message-ID: <44F20C03.6030905 at wecke.com>
> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed
> >
> > Moshe Maeir wrote:
> >> Can anyone recommend a Web based Help Desk
> >
> > Request Tracker: http://www.bestpractical.com/rt/
> > OTRS: http://otrs.org/
> > DCL: http://dcl.sourceforge.net/
> > Cerberus: http://www.cerberusweb.com/
> >
> > I prefer the first one, RT. Very powerful, but very tricky to install.
> > OTRS is the second best. DCL is good, but development group isn't as
> > active as RT or OTRS. Cerberus is free for one email (ie:
> > support at mydomain.blahblah), and is also a good candidate. The problem
> > with Cerberus is that sometimes the email gateway won't work in your
> > installation. Just don't know why. I gave up after trying every possible
> > fix - none worked on a FreeBSD.
> >
> > Google search for "web help desk customer service" returned several
> > links and sponsored links also.
> >
> >
> > ------------------------------
> >
> > Message: 5
> > Date: Sun, 27 Aug 2006 19:18:04 -0400
> > From: "Andrew Joakimsen" <joakimsen at gmail.com>
> > Subject: Re: [asterisk-biz] Web based Help Desk
> > To: "Commercial and Business-Oriented Asterisk Discussion"
> > <asterisk-biz at lists.digium.com>
> > Message-ID:
> > <23fd749a0608271618x2f1c60b0yb7b8296647f9b7fe at mail.gmail.com>
> > Content-Type: text/plain; charset="utf-8"
> >
> > Does anyone know of a system that will allows us to accept tickets as
> > email
> > from the customer, and also allows our CSRs to input calls and then send
> > the
> > customer an email when the issue is updated?
> >
> > On 8/27/06, Bob Smith <bureau at inmte.com> wrote:
> >>
> >> what was the one with all in one.. SIP callback + email ticket + live
> >> help..
> >>
> >> had a weird name.. like ziki zaka our something..
> >>
> >>
> >>
> >> Mitul Limbani wrote:
> >> > Hi Moshe,
> >> >
> >> > You might want to have a look at this open source web ticketing system
> >> > : http://www.osticket.com its pretty neat and clean code.
> >> >
> >> > It shall beat all the commercial ones, if you are looking at live
> >> > support kind of mechanism, then i would seriously recommend :
> >> > http://livehelp.zdziarski.com/
> >> >
> >> > It beats all the commercial vendors and what more its OpenSource !
> >> >
> >> > http://livehelp.zdziarski.com/matrix.html
> >> >
> >> > Made by the genius who also happens to write D-SPAM, the most complete
> >> > anti-spam mail system.
> >> >
> >> > If you wish to deploy any of the above, do let me know, we can provide
> >> > you help with both of the systems.
> >> >
> >> >
> >> > Thanks & Regards,
> >> > Mitul Limbani,
> >> > Founder & CEO,
> >> > Enterux Solutions,
> >> > The Enterprise Linux Company (TM),
> >> > www.enterux.com
> >> >
> >> > Quoting Brandon Galbraith <brandon.galbraith at gmail.com>:
> >> >
> >> >> Cerberus by Webgroup Media [ http://www.cerberusweb.com/] is pretty
> >> good.
> >> >> It's ASP based with a monthly charge, but the fee isn't too bad and
> >> >> it has
> >> >> an excellent feature set.
> >> >>
> >> >> -brandon
> >> >>
> >> >> Disclaimer: I don't wory for Cerberus in any way, shape, or form. Just
> >> a
> >> >> satisfied customer.
> >> >>
> >> >> On 8/27/06, Moshe Maeir <m345 at netvision.net.il > wrote:
> >> >>>
> >> >>> Can anyone recommend a Web based Help Desk, which we want to install
> >> on
> >> >>> our website - so customers can enter support requests and then we
> >> >>> can distribute and track them?
> >> >>> Thanks
> >> >>>
> >> >>>
> >> >>>
> >> >>>
> >> >>> _______________________________________________
> >> >>> --Bandwidth and Colocation provided by Easynews.com --
> >> >>>
> >> >>> asterisk-biz mailing list
> >> >>> To UNSUBSCRIBE or update options visit:
> >> >>>    http://lists.digium.com/mailman/listinfo/asterisk-biz
> >> >>>
> >> >>
> >> >>
> >> >>
> >> >> --
> >> >> Brandon Galbraith
> >> >> Email: brandon.galbraith at gmail.com
> >> >> AIM: brandong00
> >> >> Voice: 630.400.6992
> >> >> "A true pirate starts drinking before the sun hits the yard-arm.
> >> Yarrrr.
> >> >> --thelost"
> >> >>
> >> > _______________________________________________
> >> > --Bandwidth and Colocation provided by Easynews.com --
> >> >
> >> > asterisk-biz mailing list
> >> > To UNSUBSCRIBE or update options visit:
> >> >   http://lists.digium.com/mailman/listinfo/asterisk-biz
> >> >
> >>
> >> _______________________________________________
> >> --Bandwidth and Colocation provided by Easynews.com --
> >>
> >> asterisk-biz mailing list
> >> To UNSUBSCRIBE or update options visit:
> >>    http://lists.digium.com/mailman/listinfo/asterisk-biz
> >>
> > -------------- next part --------------
> > An HTML attachment was scrubbed...
> > URL:
> > http://lists.digium.com/pipermail/asterisk-biz/attachments/20060827/4ca48900/attachment-0001.htm
> >
> > ------------------------------
> >
> > Message: 6
> > Date: Mon, 28 Aug 2006 9:35:17 +1000
> > From: Nick Brown Inticon <nick at inticon.net>
> > Subject: Re: [asterisk-biz] Web based Help Desk
> > To: Commercial and Business-Oriented Asterisk Discussion
> > <asterisk-biz at lists.digium.com>
> > Message-ID: <3ef2102235824b9e42198b490c009cde at localhost>
> > Content-Type: text/plain; charset="UTF-8"
> >
> > Cerberus does.
> >
> > On Sun, 27 Aug 2006 19:18:04 -0400, "Andrew Joakimsen"
> > <joakimsen at gmail.com> wrote:
> >> Does anyone know of a system that will allows us to accept tickets as
> >> email
> >> from the customer, and also allows our CSRs to input calls and then send
> >> the
> >> customer an email when the issue is updated?
> >>
> >> On 8/27/06, Bob Smith <bureau at inmte.com> wrote:
> >>>
> >>> what was the one with all in one.. SIP callback + email ticket + live
> >>> help..
> >>>
> >>> had a weird name.. like ziki zaka our something..
> >>>
> >>>
> >>>
> >>> Mitul Limbani wrote:
> >>> > Hi Moshe,
> >>> >
> >>> > You might want to have a look at this open source web ticketing system
> >>> > : http://www.osticket.com its pretty neat and clean code.
> >>> >
> >>> > It shall beat all the commercial ones, if you are looking at live
> >>> > support kind of mechanism, then i would seriously recommend :
> >>> > http://livehelp.zdziarski.com/
> >>> >
> >>> > It beats all the commercial vendors and what more its OpenSource !
> >>> >
> >>> > http://livehelp.zdziarski.com/matrix.html
> >>> >
> >>> > Made by the genius who also happens to write D-SPAM, the most complete
> >>> > anti-spam mail system.
> >>> >
> >>> > If you wish to deploy any of the above, do let me know, we can provide
> >>> > you help with both of the systems.
> >>> >
> >>> >
> >>> > Thanks & Regards,
> >>> > Mitul Limbani,
> >>> > Founder & CEO,
> >>> > Enterux Solutions,
> >>> > The Enterprise Linux Company (TM),
> >>> > www.enterux.com
> >>> >
> >>> > Quoting Brandon Galbraith <brandon.galbraith at gmail.com>:
> >>> >
> >>> >> Cerberus by Webgroup Media [ http://www.cerberusweb.com/] is pretty
> >>> good.
> >>> >> It's ASP based with a monthly charge, but the fee isn't too bad and
> >>> >> it has
> >>> >> an excellent feature set.
> >>> >>
> >>> >> -brandon
> >>> >>
> >>> >> Disclaimer: I don't wory for Cerberus in any way, shape, or form.
> >> Just
> >>> a
> >>> >> satisfied customer.
> >>> >>
> >>> >> On 8/27/06, Moshe Maeir <m345 at netvision.net.il > wrote:
> >>> >>>
> >>> >>> Can anyone recommend a Web based Help Desk, which we want to install
> >>> on
> >>> >>> our website - so customers can enter support requests and then we
> >>> >>> can distribute and track them?
> >>> >>> Thanks
> >>> >>>
> >>> >>>
> >>> >>>
> >>> >>>
> >>> >>> _______________________________________________
> >>> >>> --Bandwidth and Colocation provided by Easynews.com --
> >>> >>>
> >>> >>> asterisk-biz mailing list
> >>> >>> To UNSUBSCRIBE or update options visit:
> >>> >>>    http://lists.digium.com/mailman/listinfo/asterisk-biz
> >>> >>>
> >>> >>
> >>> >>
> >>> >>
> >>> >> --
> >>> >> Brandon Galbraith
> >>> >> Email: brandon.galbraith at gmail.com
> >>> >> AIM: brandong00
> >>> >> Voice: 630.400.6992
> >>> >> "A true pirate starts drinking before the sun hits the yard-arm.
> >>> Yarrrr.
> >>> >> --thelost"
> >>> >>
> >>> > _______________________________________________
> >>> > --Bandwidth and Colocation provided by Easynews.com --
> >>> >
> >>> > asterisk-biz mailing list
> >>> > To UNSUBSCRIBE or update options visit:
> >>> >   http://lists.digium.com/mailman/listinfo/asterisk-biz
> >>> >
> >>>
> >>> _______________________________________________
> >>> --Bandwidth and Colocation provided by Easynews.com --
> >>>
> >>> asterisk-biz mailing list
> >>> To UNSUBSCRIBE or update options visit:
> >>>    http://lists.digium.com/mailman/listinfo/asterisk-biz
> >>>
> >>
> >>
> >
> >
> >
> > ------------------------------
> >
> > _______________________________________________
> > --Bandwidth and Colocation provided by Easynews.com --
> >
> > asterisk-biz mailing list
> > To UNSUBSCRIBE or update options visit:
> >   http://lists.digium.com/mailman/listinfo/asterisk-biz
> >
> >
> > End of asterisk-biz Digest, Vol 25, Issue 95
> > ********************************************
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-biz mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-biz
>