[asterisk-biz] voipsupply.......

Wed Aug 9 16:25:28 MST 2006

In Bob's defense, the situation might have been exacerbated due to the fact that the sales rep he mentioned in his email has been out of the office for about a week on a personal leave.  Protocol is for someone else in sales to monitor a colleague's email in the event of absence, but he may well have sent a few emails that went unanswered.

I believe Bob got the follow-up he was looking for, but in the event you are still not on the path toward a resolution of your issue, please contact me offline.  I was researching it out of curiosity and I tried cross referencing your contact name and email address against our customer db and came up empty.  I can't determine your company name as your email address is an anonymous, yahoo type email.

In any event I apologize for any miscommunication.  I assume you meant for the sales rep to ship your order on your shipper's account, otherwise we would not have had that information at all.  I cannot explain how a single charge of $260 for overnight delivery of an "ATA" could have occurred, let alone two charges.

I ran a Fedex retail/rack rate check, rounded all the way up to 4lbs, and not knowing your location, chose Saskatchewan because it looks pretty far away, isolated and expensive.  The retail rack rate for International Priority comes to $90.  

Anyhow, if you still need assistance I am happy to intercede.

Thanks,

Cory J Andrews
++++++++++++
VOIPSupply.com
454 Sonwil Drive
Buffalo, NY 14225
++++++++++++++
voice - 800.398.VoIP X3402
email - Cory at VOIPSupply.com
AIM - B2CORY
  ----- Original Message ----- 
  From: calvis 
  To: 'Commercial and Business-Oriented Asterisk Discussion' 
  Sent: Wednesday, August 09, 2006 6:57 PM
  Subject: RE: [asterisk-biz] voipsupply.......

  When I first saw this post my first thought was, "Humm, he must be a neophyte in business world."  

  Mistakes happen all the time, and reputable companies will fix the mistakes but you need to follow up in the proper channels.

  Instead of trying to solve the problem with the source he let off a big scream in public.  This idiotic approach could possible cause you more harm than good.

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  From: asterisk-biz-bounces at lists.digium.com [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of bob murphy
  Sent: Wednesday, August 09, 2006 3:14 PM
  To: email at mattruby.com; Commercial and Business-Oriented Asterisk Discussion
  Subject: Re: [asterisk-biz] voipsupply.......

  Okay,

  Educational?  Maybe.  Vindictive?  Sure seemed like it.  A Little move we used to call "Throw em under the Bus" in front of peers and you'll get em hoppin.

  A great strategy for getting a quick response.  However, ill feelings may arise in the relationship.  Use this move VERY sparingly.

  On 8/9/06, Matthew Rubenstein <email at mattruby.com> wrote: 

         I found the report of shipping hassles affecting the timing and cost of
  hardphones educational. The level of detail in the complaint was a 
  little embarassing, but seeing the insides of a problematic business
  transaction supporting Asterisk seemed to me ontopic for "Asterisk
  Business".

  On Wed, 2006-08-09 at 17:50 -0400, Andrew Joakimsen wrote: 
  > You should contact UPS and inform them of the fradulent use of your
  > account, I'm almost sure they cannot charge you for a package that was
  > not shipped by you.
  >
  > What this has to do with Asterisk or any sort of VoIP is beyond me... 
  >
  > On 8/9/06, Bob Smith <bureau at inmte.com> wrote:
  > > Garret , we got a problem justin who actually said himself he did a
  > > mistake. went and shipped canada overnight instead of express..using our 
  > > account #
  > > now.. ups wants 260$ for 1 ata shipping.. we are not going to pay this.
  > >
  > > he made mistake and not us.. you guys will assume this i fear as we
  > > don't intend to pay ups for ustins mistake. 
  > >
  > > not only that but now my client is getting a 260$ bill also.
  > >
  > > Please take care of this,
  > >
  > > 2 * 260$ =520 .. 520$ bvucks for 2 orders is not right and you know it.. 
  > > we agreed on express wich was 45$..
  > >
  > >
  > >
  > > Garrett Smith wrote:
  > > >
  > > > Hello List:
  > > >
  > > > I am looking to move a nice quantity of Cisco CP-7940G's. If anyone 
  > > > purchases these in volume (say 25+) drop me a line and we will make a
  > > > deal!
  > > >
  > > > Thanks!
  > > >
  > > > Garrett Smith
  > > > 
  > > > Director of Business Development
  > > >
  > > > VoIPSupply.com
  > > >
  > > > -- a division of B2 Technologies, LLC
  > > >
  > > > gsmith at voipsupply.com <mailto:gsmith at voipsupply.com>
  > > >
  > > > (716) 250-3408 Direct
  > > >
  > > > (716) 630-1548 Fax
  > > >
  > > > (716) 903-9495 Cell
  > > >
  > > > ------------------------------------------------------------------------
  > > >
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  --

  (C) Matthew Rubenstein

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  Bob Murphy 
  Principal

  Arreva Communications
  www.arrevausa.com

  949-349-0218-Direct
  949-349-0209-Fax 

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