[asterisk-biz] call forwarding with voice prompts

[Alexander Lopez]

YES!!! Much more SENSE!!!

 

Are you using queues and agents or all you simply using dial plan logic?

 

You can do this with the local channel

 

Setup something like so:

 

Dial(Local/john at users)

 

[users]

 

Exten => john,1,Set(FORWARDTOPSTN=${DB(john/forward)})

Exten => john,2,GotoIf($[${FORWARDTOPSTN} = 0]?3:5)

Exten => john.3.Dial(Zap/g2/${DB(john/pstnforward)})

Exten => john,4,HangUp

Exten => john,5,Dial(SIP/john)

 

 

 

Make sure you have the DB set forward to 1 and enter the number to
forward in the proper keys and you should be good to go.

 

 

________________________________

From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Chris Polk
Sent: Saturday, April 22, 2006 10:56 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] call forwarding with voice prompts

 

here is how a typical call would go

john works in the office most days, but travels.

he is working remotely, and wants his extension forwarded to his cell.

he calls in and has an option to forward his extension to a different
number via zap.

he then decides he doesn't want to work any more, dials back in and
deactivates call forwarding, the system then calls his sip extension
like he was sitting in his office.

 

Hope that makes more scence

 

	----- Original Message ----- 

	From: Alexander Lopez <mailto:Alex.Lopez at OpSys.com>  

	To: Commercial and Business-Oriented Asterisk Discussion
<mailto:asterisk-biz at lists.digium.com>  

	Sent: Saturday, April 22, 2006 7:23 PM

	Subject: RE: [asterisk-biz] call forwarding with voice prompts

	 

	I am stuck on 'need it to go back to their extensions.." what do
you mean by that can you elaborate of give us an example of how a call
would transpire?

	 

	 

	
________________________________


	From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Chris Polk
	Sent: Saturday, April 22, 2006 10:11 PM
	To: asterisk-biz at lists.digium.com
	Subject: [asterisk-biz] call forwarding with voice prompts

	 

	Hi:

	Forgive me if this is the rong place to post this,

	I am setting up asterisk for a company that has blind technical
support persons.

	They are based all over the country, they have local extensions,
and The pbx we are replacing has the options for them to

	call in, that's not a problem, but here is whare I am stuck

	I need then to be able to hear "to forward your calls, press 1,
to disable call forwarding press 2

	when they press 2 or what ever the ivr looks like,, need it to
go back to there extension.

	Any help would be grately appreciated.

	 

	Chris Polk

	Network Administrator,

	HumanWare USA Inc.

	http://www.humanware.com

	chris.polk at humanware.com

	 

	
________________________________


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