[Asterisk-biz] VOIP Supply

[gsmith at voipsupply.com]

Brian:


I guess you know me all too well... Will we do apologize for the problems
with your order, I will offer the same solution that I have offered to
many of you off-list:

If anyone has an urgent, time sensitive, et al. order, then please feel
free to contact me directly with it, or carbon copy me on the order so
that I can personally ensure that the order is placed without a problem
and is recieved on time.

We are constantly looking to imporve or policies and procedures to benefit
our customers. We are growing, and we are experiencing problems. We will
continue to support and work with this community to the best of our
ability.

Thanks to everyone for your business and support... Look for a nice
"Asterisk Only" special to come soon...

If anyone has specific questions please call me directly!

Thanks,


Garrett Smith

gsmith at voipsupply.com

716-250-3408 Direct
716-903-9495 Cell


> On 9/11/05, Dovid B <Asterisk at dovid.net> wrote:
>>
>>  Has anyone else had problems with them ? They seem to be pretty
>> reputable
>> yet this is the second time they did it to me.
>>
>   Can't say it's ever happened to me with VoipSupply. Not to say that it
> won't. It's happened to me with Dell, CDW, Ingram Micro, etc.... It
> happens
> to everyone.
>  I have put in the special instructions before "Please notify me if this
> will not make it by Month(Day)". Also request that they immediately
> provide
> you with a tracking number.
>  I'm sure this is another one of those threads where Garrett jumps in and
> makes a public apology. Maybe even gives the Asterisk community a 10%
> discount? (hint hint).
>  Bottom line, they are a young (relatively) company, going through a huge
> growth spurt. There will be kinks along the way and you got to feel it
> first
> hand. I've had angry customers, so I know it doesn't make it better, but
> VoipSupply is the all around best dealer for the Asterisk Community. They
> actively participate here.
>  my ,02
>  -Brian
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