[Asterisk-biz] Who uses only VOIP for their business? We do!

[tmassey at obscorp.com]

asterisk-biz-bounces at lists.digium.com wrote on 11/17/2005 12:00:13 AM:

> In response to the OP, you can put us in the "WIN" column.

First:  I am a very satisfied TheVoIPConnection.com customer.  They are 
the first place I go when I need something.  Having said that...

I've called them maybe 10 times.  I would say that at least one third of 
the time I've heard audible problems with the connection.

I'm OK with that:  they're a VoIP provider.  I expect them to use VoIP. 
But for a company where the customers will not be savvy enough to 
understand the issues, that is a real problem.

This is not limited to them.  I've had the same issues when calling other 
VoIP companies.  I try to mention to the person on the other end when I 
have these problems, but I'm not sure that everyone does that.

A slightly off-topic anecdote:  a customer of mine fired a receptionist. I 
mentioned that I hated dealing with the previous woman.  He told me that I 
was the third person he had heard that from, and it wasn't even noon.  He 
later found out that some of his better customers had acutally started 
moving small amounts of work to other suppliers because they were tired of 
dealing with her!  And he had almost no clue that this was happening:  no 
one told him how bad she was to deal with.

Keep that in mind when you think about going VoIP.  Make sure that you 
have some way of evaluating and monitoring the quality of your calls on an 
ongoing basis.  No one's going to tell you when you suck:  they're just 
going to go elsewhere.

Tim Massey
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