[Asterisk-biz] Who uses only VOIP for their business?

[Mike Fedyk]

Michael Welter wrote:
> Juan Cardenas wrote:
>> I own a small call center and the implementation of VOIP has been a 
>> nightmare. Since I operate 24/7 I tend to notice more than those of 
>> us working 9-5 of system problems. I use Voicepulse Connect! Service 
>> and their DID’s have had problems everyday at the most crucial hour, 
>> usually 5pm. I have already lost customers do to this and it makes 
>> want to ask, how many like me are out there. What steps has you taken 
>> to make your VOIP solution for reliable. Server wise, Asterisk wise 
>> everything has been great. It’s these VOIP outages that kill me. If 
>> it’s not about calls that don’t ring in, it’s busy DID numbers or you 
>> cant dial out. I don’t want to point fingers at one company, but 
>> that’s who I use. I use another company and on my first day which was 
>> today! their DID’s went down for about 1 hour.
>>
> [switch from one provider to another, then another and back ]
>
> Rather than burning a bunch of time with customer service, I'm now 
> bouncing around to whatever vendor that is working.  Eventually, as in 
> the TelIAX case, their problems get fixed.  Hopefully, NuFone will 
> start accepting calls someday.
>
> So, I would recommend having a current accounts with several vendors. 
> And you might want to read about ChanIsAvail.
http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+ChanIsAvail

Yes, let asterisk deal with the flakiness of the VOIP providers.  Though 
how do you deal with this for incoming calls?  Have the incoming numbers 
forward to another number on another provider if they don't go through?  
Anyone have any details on a setup like this?