[Asterisk-biz] Who uses only VOIP for their business?

[Bjorn Asmul]

We had the same problem with one of our projects in the US, using
VoicePulse Connect!, and we had to switch to analog lines.
They knew they had a problem, and kept telling us that "we'll fix it by
next week". After 8 weeks we finally switched to an analog card with
Asterisk, and it's been running flawless for well over half a year now.
We were even convinced to change T1-provider for the customer, without
any improvement.
 
Depending on how many lines you have, it might be worth looking at a
split voice/data T1.
 
-- Bjorn

________________________________

From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Juan
Cardenas
Sent: Wednesday, November 16, 2005 5:49 PM
To: Asterisk-Biz at lists.digium.com
Subject: [Asterisk-biz] Who uses only VOIP for their business?



I own a small call center and the implementation of VOIP has been a
nightmare. Since I operate 24/7 I tend to notice more than those of us
working 9-5 of system problems. I use Voicepulse Connect! Service and
their DID's have had problems everyday at the most crucial hour, usually
5pm. I have already lost customers do to this and it makes want to ask,
how many like me are out there. What steps has you taken to make your
VOIP solution for reliable. Server wise, Asterisk wise everything has
been great. It's these VOIP outages that kill me. If it's not about
calls that don't ring in, it's busy DID numbers or you cant dial out. I
don't want to point fingers at one company, but that's who I use. I use
another company and on my first day which was today! their DID's went
down for about 1 hour.

 

So I ask those other business owners out there, What are you doing to
help protect your business from outages.

 

 

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