[Asterisk-biz] some things that really suck in customer support

[Matt]

Jeremy,
I can't help but jump in here.
What are you doing with only tech support persons if you have the
claimed customer base of 20,000+ customers?   With that many customers
you should have more like 4-7 techs (depending on when you are open).

We are open 8am until 11pm and have about 4 techs on the phone during
the day and about 5 - 6 on the phone in the evening hours.

On 11/6/05, Jeremy McNamara <jj at nufone.net> wrote:
> Paul wrote:
>
> > Yes it is better to just have a web page that says "Fuck you, I
> > already have your money."
>
>
>
> When was the last time you contacted your friendly incumbent copper
> farmer about the configuration of your 2500 set?
>
> Greg and Hayzell deal with as many phone calls they can deal with in 8
> hours.  If you want us to hold your hand get a support contract, then
> you will have multiple dedicated contact points.
>
> However, most support issues are most effectively dealt with via email,
> so the issue at hand can be detailed.
>
>
> Jeremy McNamara
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