[Asterisk-biz] some things that really suck in customer support

[Jeremy McNamara]

Paul wrote:

> Yes it is better to just have a web page that says "Fuck you, I 
> already have your money."



When was the last time you contacted your friendly incumbent copper 
farmer about the configuration of your 2500 set? 

Greg and Hayzell deal with as many phone calls they can deal with in 8 
hours.  If you want us to hold your hand get a support contract, then 
you will have multiple dedicated contact points.

However, most support issues are most effectively dealt with via email, 
so the issue at hand can be detailed.


Jeremy McNamara