[Asterisk-biz] some things that really suck in customer support

[Jason]

Thanks Shidan,

We appreciate your kind words.

Kind regards,

Jason Barnes
IP Communications 
PH: +1.800.588.2350
PH: +1.678.460.4301
Fax: +1.678.868.1606

Providing telecommunications technologies in emerging global markets.

www.ipcomms.net


-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Shidan
Sent: Monday, November 07, 2005 3:41 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [Asterisk-biz] some things that really suck in customer
support


I have to second Tonies statements the service and support I have
received with ipcomms is top of the line. I highly recommend them to
everyone. Certainly if you have any issues with NuFone you will be
pleasantly surprised.

------
Shidan

On 11/7/05, Jason <jason at ipcomms.net> wrote:
> Hi Tony,
>
> Thank you for your kind words.  We do try.
>
> Thanks again,
>
> Jason
>
> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com
> [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Tony 
> Fontoura
> Sent: Sunday, November 06, 2005 4:07 PM
> To: 'Commercial and Business-Oriented Asterisk Discussion'
> Subject: RE: [Asterisk-biz] some things that really suck in customer 
> support
>
>
> I was luckier than you guys: I didn't even get a reply to my requests 
> for information on nufone services. My experience shows that "bad 
> sales = worse customer support". I am happy with ipcomms; very 
> professional at all aspects, from sales to support. Thanks Jason!
>
> Tony Fontoura
> VIP Marketing Solutions, LLC
>
> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com
> [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Jeremy 
> McNamara
> Sent: Sunday, November 06, 2005 3:33 PM
> To: Commercial and Business-Oriented Asterisk Discussion
> Subject: Re: [Asterisk-biz] some things that really suck in customer 
> support
>
> Andrew Kohlsmith wrote:
>
> >Sorry, Jeremy, but why on earth would customer service NOT return a 
> >call
> that
> >left a voicemail with a valid return number??!
> >
> >
>
>
> Configuration issues not relating to our service - ie teaching them 
> how to configure their asterisk box without paying for the support.
>
>
> Jeremy McNamara _______________________________________________
> Asterisk-Biz mailing list
> Asterisk-Biz at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-biz
>
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>
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