[Asterisk-biz] Re: some things that really suck in
customer support
Bill Michaelson
bill at cosi.com
Mon Nov 7 05:47:20 MST 2005
This doesn't surprise me - I've suspected that this is the case. I've
also suspected that such attention is obtained at Jeremy's whim. I
would not entrust a critical business function to a person who might
have a capricious and mercurial personality.
Andrew Kohlsmith wrote:
>On Sunday 06 November 2005 17:32, Justin Newman wrote:
>
>
>>Despite their growing pains, I have actually found Jeremy and his team try
>>harder than most. They should however add some kind of business priority
>>support.
>>
>>
>
>I have to agree... Jeremy has on more than one occassion personally spent
>several *hours* with me tracking down IAX2 bugs. My complaints here were more
>a general "the average nufone user won't get this kind of support." type of
>complaints.
>
>Nufone has always been a "for the technically ept" provider, but they are
>offering service to the average user too, and I'm trying to help them achieve
>superior customer service and image in addition to their technically superior
>service.
>
>-A.
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>
>
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