[Asterisk-biz] some things that really suck in customer support

[Andrew Kohlsmith]

On Monday 07 November 2005 00:06, Steve Totaro wrote:
> The only thing you have missed is that NuPhone (although technically sound)
> is run by a guy that is very arrogant and will steal money.  Everyone
> should know this.

Arrogant sure... but steals money?  I have yet to see any proof on your part.  
I give them US$500 every few months and am very very happy with what I get in 
return.  As I'd mentioned elsewhere yes support's a bit of a pain when you DO 
need it but I really can not point to an instance of where the support was 
due to an issue on their side, and in fact can point to several instances 
where arrogant Jeremy took several hours of his personal time to help me nail 
down, fix and submit patches back to Asterisk due to Asterisk bugs.

I'm a bit arrogant too.

-A.