[Asterisk-biz] some things that really suck in customer support

[Steve Totaro]

> Andrew Kohlsmith wrote:
>
> >2) specifically stating before dropping to voicemail "calls will only be
> >returned if this is regarding a nufone service issue.  We do not provide
> >support for asterisk in general."
> >
> >
>
> But we do, on a per-hour basis.
>
>
> Jeremy McNamara
> _______________________________________________

Maybe it is just me, but wouldn't it only take a minute to call the person
back and identify the acutal problem?  If they customer infact needs support
for asterisk in general, then if you are any kind of salesperson, you have a
new sale!  Otherwise it is a config issue and can be fixed quickly.  Basic
business/sales practice isn't it?  You have plenty of time to monitor the
lists, why not take some of that time and help people so they don't have to
resort to posting how bad your company is.  If it were one or two complaints
here and there, that one thing.  It is a steady flow of complaints on this
list.  Anyone with a "clue" might start thinking, "HMMM maybe its not the
customer, maybe it is me?"