[Asterisk-biz] A question about ethics, I suppose

[Gary Lawrence]

I think the first gradient is to call the customer and confront them with
your concerns. Ask them why they haven't paid the invoice. Tell them that
you saw the posting on the list and were wondering why they didn't call you.


If you are dissatisfied with their response tell them that you are
considering posting a warning about them on the list.

I think good honest communication with your customers usually resolves most
problems.

If you cannot resolve the problem with your customer and decide to post a
warning be very concise with what you say. Just state exactly what happened,
no opinions, no feelings.

Sincerely;

Gary Lawrence
ITcom.Net

-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Alan Smith
Sent: Sunday, May 22, 2005 8:40 AM
To: asterisk-biz at lists.digium.com
Subject: [Asterisk-biz] A question about ethics, I suppose

Hello,

I'm wondering if some people on the list can give their opinion on a
business-related matter I'm facing.

We were previously approached by someone wanting to help us fix up
their Asterisk installation. Subsequently, we did a couple more jobs
for them, all the while somewhat undercharging them for the work --
often times throwing in an hour or so worth of time free on top of
what was agreed. The client would also call me once in a while, and I
accommodated by answering their mostly technical and Asterisk-related
questions, sometimes calling them back on my personal cell phone. I
suppose I subscribe to the "above and beyond the call of duty" line of
thinking..

However, on the last occasion, the job required a couple of additional
hours above what I had quoted the client for. While performing the
work, I informed the client of this matter, and he was agreeable when
I said I would have to charge him extra. I thought this was
reasonable, and explained to him about the "freebies" I had given
prior, and that in the long run things evened out.

It has been about two months since I sent that invoice. I have a
feeling this client may end up not paying me at all. But what bothers
me is the same client is currently posting on the Asterisk Users list
asking for consultants to work on another job.

So the question is this: would it be ethical to reply to the client's
posting, and use this public forum to warn others of the risk of doing
business with the client? Would it be construed as slander? I'm just
concerned that he might rip other people off, and would just like to
warn others.

Thanks for taking some time to read my email.

A. Smith
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