[Asterisk-biz] ITSP Rant

[Kristian Kielhofner]

Mike Benoit wrote:
> Obviously VOIP companies don't control the routes between them and their
> customers, but when I say "quality and reliability" I mean no random
> busy signals, ring back that actually works, CID that actually works,
> incoming calls don't get "dead air", new orders they claim to be
> completed in 14days are actually done in 14 days not 35, and emails to
> support actually get a reply. 
> 
> Is that too much to ask for?
> 
> The whole reason I want to use VOIP is I don't have the volume to
> justify $800CDN/month (not including the $1000 setup) for a PRI circuit
> yet. At 5cents/min I could buy 16,000 minutes/month from a VOIP company
> before a PRI would be worth while. This is the huge advantage VOIP
> companies have, even if they charged the SAME per minute rate as a
> regular telco, people would still be saving a pretty decent amount.
> 
> It seems to me that people are ASKING to throw money at a company
> willing to step up to the plate. It blows my mind that they are turning
> it down.


Amen!!!

--
Kristian Kielhofner