[Asterisk-biz] ITSP Rant

[Mike]

I say that we all boycott VP.

On Wed, 30 Mar 2005, Robert Goodyear wrote:

>
> On Mar 30, 2005, at 5:56 AM, Glenn wrote:
>
>> Robert Goodyear said:
>>> I need to vent a little bit here,
>> 
>> Amen! I just posted the message from VoicePulse to the list.
>> 
>> I actually noticed the price increase on the VP Connect web site on
>> Monday. My email to VP support about the increase went unanswered.
>> 
>> I'll also note for the record that VP has _completely_ignored_ several
>> _dozen_ emails asking having more than four incoming calls at once on
>> their service.
>
> I've got about 3 open tickets, aging over a month, all related to 
> provisioning, none answered. Worse, they arbitrarily *close* tickets.
>
> I went so far as to pinpoint the issue with the LEC and bridging over to 
> USADataNet (what? It's not VoicePulse backbone all the way???) and they did 
> nothing. Refused a refund on the basis that "inbound minutes are free, so 
> you're not even paying us for inbound calls, so even though your DID doesn't 
> ring you don't get a refund." Duh... what do they think the $7.99 (now $11!) 
> a month is for?
>
> /rg
>
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