[Asterisk-biz] ITSP Rant

[Asterisk guy]

try mutualphone.com , excellent  rates  , US 1.2c


On Wed, 30 Mar 2005 08:12:05 -0600 (CST), Glenn <glenn at net127.com> wrote:
> alex at pilosoft.com said:
> > Actually, *that* part is not wrong. You are buying wholesale service -
> > you shouldn't really expect handholding similar to one that Vonage (say)
> > provides (or should provide anyway) to a grandma with a SIP adapter.
> 
> (full-on rant follows)
> Vonage **handholding**? You've GOT to be kidding. It's been a year since
> I've used them, but here's what I remember:
> 
> - If you call after 8am, you'll be put on hold for 20 minutes, then
> transferred to voicemail. Your call will NOT be returned.
> 
> - If you happened to be using "Business Features" like a hunt group, well
> that's on a new server and well, sorry, but that server doesn't work so
> well. Yes, they know you're paying more for business account and yes, they
> know that it's less reliable than the consumer accounts. Sorry.
> 
> - They won't answer ANY tech questions until you answer -- for the 10th
> time -- "What router, ISP, etc, etc, etc are you using?" Of course,
> despite having a "business account" they really aren't sure what to do
> because "Cisco 3620" isn't on their list of support routers.
> 
> (Breathing Deeply)
> -glenn
> 
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