[Asterisk-biz] $3 Sale!! $3 Sale!! $3 Sale!! $3 Sale!!

[Dave]

[..]
>
> Again, WE DO provide customer service, and we do a good job on it.
>
> Rehan
>

If customer support is... ignoring trouble tickets, 'extension not 
available' prompt when calling calling support, broken web service, credit 
card info as plain text over http, comments like 'dont expect support for 
$5'

..then you have a strange definition of customer service.

regards,
dave

>
>> alex at pilosoft.com wrote:
>> > On Fri, 24 Jun 2005, Robert Goodyear wrote:
>> >
>> >
>> >>Why is it that VoIP re-re-re-sellers != customer service?
>> >>
>> >>It's a definite trend.
>> >
>> > you get what you pay for. 3$/month does not buy customer service.
>> >
>> > -alex
>> >
>> Why not? so what qould be the correct pricing for a DID to include
>> customer service? If someone does the IKEA thing and sells HEAPS of
>> low cost $3 DID's in bulk... one would assume he'd done the
>> calculations beforehand and included a *resonable* level of customer
>> *support* (i.e getting the darn thing to work ;)) although a customer
>> that takes 2 weeks (i am exagerating) to complete configuration an SIP
>> UA or whatever might better be directed to another service...
>>
>> My philosofy is: "I sell with best effort service included" for me
>> that usually brings happy and content repeat customers... Which in
>> turn enables me to hire yet another service / support guy to maintain
>> the happy customers base... whitch in turn... rinse repeat...
>>
>> My somewhat longwinded point is... erm.. i forgot.. :) nah.. it's
>> seams that with an uncanny regularity the happy customer has a buddy
>> that also needs the service thats now warmly recommended. *BUT*
>> (punchline) every unhappy customer seams to have 3 buddies that now
>> hates your guts...
>>
>> Go figure...
>>
>> /Danny
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>
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