[Asterisk-biz] list of "business class" voip providers

[Thomas Miller]

I am not interested in doing any colo or anything like
that myself. 

I am looking for a short list of "real providers" like
you said. 

I have tried all of the "well known" small voip
providers that are often complained about on this list
and I am not impressed. I simply need a provider that
is capable of communicating with their customers and
has ultra-reliable uptime. I am prepared to pay more.

Thanks, tom




--- alex at pilosoft.com wrote:
> On Thu, 7 Apr 2005, Thomas Miller wrote:
> 
> > Snacktimes interesting comment about cheap
> providers got me thinking. I
> > am interested in compiling a list of "Business
> class" voip providers
> > that have an excellent reputation for:
> > 
> > #1) First and foremost most important for me:
> UPTIME.
> > #2) good colo with Tier 1 connectivity
> > #3) Sends email warning customers of system
> > configuration changes
> > #4) ALWAYS answers email within 1 hour
> > #5) ALWAYS answers phone calls to "tech support"
> Are you prepared to pay accordingly? If yes, why
> don't you just get a TDM
> circuit from a real carrier, which matches all of
> the above? Or buy SIP
> termination/origination from a real carrier? Sure,
> it's expensive, but
> here's why: Colo isn't all that expensive. What is
> expensive is *clued
> humans*.  Colo may be a difference between 100$ and
> 1000$/month - but an
> intelligent engineer will cost 10k$/month, plus a
> staff of support guys at
> 3k$/month each, plus night shift coverage at
> xx$/month, plus sales/billing 
> support, etc.
> 
> Too many people want lemonade stand prices but
> expect restaurant customer
> service.
> 
> -alex
> 
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