[Asterisk-biz] Asterisk help via PSTN/VOIP

[Steve Totaro]

> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com [mailto:asterisk-biz-
> bounces at lists.digium.com] On Behalf Of Herman Webley
> Sent: Friday, April 01, 2005 2:30 PM
> To: Commercial and Business-Oriented Asterisk Discussion
> Subject: [Asterisk-biz] Asterisk help via PSTN/VOIP
> 
> Good day dear list,
> 
> At the risk of becoming offtopic, (maybe this should be on
> asterisk-users or asterisk-doc), since everyone is seeming so helpful
> these dayd, what do you guys think about a PSTN/VoIP asterisk help
> system.
> 
> We could use FWD (Free World Dialup) as the PSTN/VoIP infrastructure,
> possibly enhancing this with donated origination from various persons on
> the list with spare capacity.
> 
> It would be great if we could integrate this functionality with the
> VoIP-info.org Wiki, by providing metadata for the Wiki pages
> (attachments for the IVR messages). However I think a new web system
> that is merely _guided_ by the Wiki would be fine as well. In any case,
> we would essentially have an audio Wiki! We would be able to hear all
> prompts and sounds via the website, and be able to upload new ones. All
> with a revision system.
> 
> A truly interactive system would be awesome, but how could that work (on
> the Wiki side)?
> 
> help: plug the phone cable into an FXO port of the TDM400 card, press 9
> when you have finished.
> user: 9 (DMTF)
> help: ok great, now power up the computer
> 
> What would be the input interface for such a flow?
> 
> If it sounds like a good idea (read as 'people would be willing to
> assist in creating the prompts, providing infrastructure and expertise,
> etc.) then I'll start on a demo system.
> 
> Maybe in the future we could provide gateways to systems like
> call-market.com and didx.org. Perhaps the developers of these sites
> should write their code with such (voice) integration in mind.
> 
> WHY?
> 1. It'd be cool
> 2. It would showcase the power of asterisk
> 3. It would inspire further innovation
> 4. Maybe it could actually help people :)
> 	It could, maybe they have phone but no internet
> 	Maybe they like voice
> 
> I would be willing to perform the architecting of the system, developing
> an initial version, and providing hosting for the system in the initial
> stages (hopefully I will be able to do this indefinately).
> 
> So what you all think?
> 
> PS What could we call it?
> 
> Best regards,
> Herman Webley


You could sell this system to many helpdesks since the operators have no
idea what they are talking about and are just reading from a script anyways.

It would be cool but why not develop a system that can read my emails from
outlook to me over the phone or something really useful.

Just a thought.