[Asterisk-biz] Hotsip server and * for IP PBX purposes

[Steve Totaro]

I provide such a service but the demand is very low.  Most small and
medium sized businesses don't want to fool with it.  They want you to
come in with a turnkey system built to suit their needs.  If they can
install Linux then why wouldn't they do a little research and install
Asterisk as well?

Also, be very careful about what kind of support you will commit to
providing.  If the install goes well they may feel empowered to tinker
and then keep calling you when things get messed up.  I don't even give
them a password.

Windows only shops are the vast majority in my neck of the woods
(Washington/Baltimore).

Thanks,
Steve  

-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Jason Becker
Sent: Friday, September 17, 2004 8:07 AM
To: terje.myhre at telecoms-resources.no; Commercial and Business-Oriented
Asterisk Discussion
Subject: Re: [Asterisk-biz] Hotsip server and * for IP PBX purposes

Terje Myhre wrote:

>Our plan is to offer business customers the IP-PBX, by the way that
they get
>a CD with a Linux installation, make the installation of their own
server,
>we get access to the server through the customers firewall, and we make
the
>asterisk installation from remote. 
>  
>

>I would like to have comments upon the above design, 
>  
>
What is your target market? Small, Medium or Enterprise? I don't think 
you can assume that a Small Business will be able to install it 
themselves unless you have  EXCELLENT documentation (i.e.  written by a 
Technical Writer and NOT by a Developer) or you have an idiot-proof full

blown GUI install. If read correctly I think you're also assuming that 
they've done their own Linux install. Even if it's a Medium sized 
business and they have their own in-house IT they could very well be a 
Windows-only shop with NO experience in Linux/UNIX - it's not unheard of

in North America, maybe things are different in Europe.

Hope this helps.

Cheers

-- 
Jason Becker
Director & CEO
Coalescent Systems Inc.
403.244.8089
www.voxbox.ca

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