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<td class="content-excerpt-pattern-container mobile-resize-text " style="padding: 0px; border-collapse: collapse; padding: 0 0 0 24px"> <h1 id="Asterisk16Application_Queue-Queue()" style="margin: 10px 0 0 0; margin-top: 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0; margin-top: 0">Queue()</h1> <h3 id="Asterisk16Application_Queue-Synopsis" style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0">Synopsis</h3> <p style="margin: 10px 0 0 0">Queue a call for a call queue.</p> <h3 id="Asterisk16Application_Queue-Description" style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0">Description</h3> <p style="margin: 10px 0 0 0">In addition to transferring the call, a call may be parked and then picked up by another user.</p> <p style="margin: 10px 0 0 0">This application will return to the dialplan if the queue does not exist, or any of the join options cause the caller to not enter the queue.</p> <p style="margin: 10px 0 0 0">This application does not automatically answer and should be preceeded by an application such as Answer(), Progress(), or Ringing().</p> <p style="margin: 10px 0 0 0">This application sets the following channel variables upon completion:</p>
<ul style="margin: 10px 0 0 0">
<li> <code style="font-family: monospace">QUEUESTATUS</code> - The status of the call as a text string.
<ul style="margin: 10px 0 0 0">
<li>TIMEOUT</li>
<li>FULL</li>
<li>JOINEMPTY</li>
<li>LEAVEEMPTY</li>
<li>JOINUNAVAIL</li>
<li>LEAVEUNAVAIL</li>
<li>CONTINUE</li>
</ul> </li>
<li> <code style="font-family: monospace">ABANDONED</code> - If the call was not answered by an agent this variable will be TRUE.
<ul style="margin: 10px 0 0 0">
<li>TRUE</li>
</ul> </li>
</ul> <h3 id="Asterisk16Application_Queue-Syntax" style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0">Syntax</h3>
<div class="preformatted panel" style="border-width: 1px;">
<div class="preformattedContent panelContent">
<pre style="margin: 10px 0 0 0; margin-top: 0">Queue(queuename,[options,[URL,[announceoverride,[timeout,[AGI,[macro,[gosub,[rule,[position]]]]]]]]])</pre>
</div>
</div> <h5 id="Asterisk16Application_Queue-Arguments" style="margin: 10px 0 0 0; color: #707070; font-size: 14px; line-height: 20px; margin: 20px 0 0 0">Arguments</h5>
<ul style="margin: 10px 0 0 0">
<li> <code style="font-family: monospace">queuename</code> </li>
<li> <code style="font-family: monospace">options</code>
<ul style="margin: 10px 0 0 0">
<li> <code style="font-family: monospace">b</code><code style="font-family: monospace">( context^exten^<strong>priority</strong> )</code> - Before initiating an outgoing call, <code style="font-family: monospace">Gosub</code> to the specified location using the newly created channel. The <code style="font-family: monospace">Gosub</code> will be executed for each destination channel.
<ul style="margin: 10px 0 0 0">
<li> <code style="font-family: monospace">context</code> </li>
<li> <code style="font-family: monospace">exten</code> </li>
<li> <code style="font-family: monospace"><strong>priority</strong></code><code style="font-family: monospace">( params )</code>
<ul style="margin: 10px 0 0 0">
<li> <code style="font-family: monospace"><strong>arg1</strong></code>[^<code style="font-family: monospace">arg1</code>...]</li>
<li> <code style="font-family: monospace">argN</code> </li>
</ul> </li>
</ul> </li>
<li> <code style="font-family: monospace">B</code><code style="font-family: monospace">( context^exten^<strong>priority</strong> )</code> - Before initiating the outgoing call(s), <code style="font-family: monospace">Gosub</code> to the specified location using the current channel.
<ul style="margin: 10px 0 0 0">
<li> <code style="font-family: monospace">context</code> </li>
<li> <code style="font-family: monospace">exten</code> </li>
<li> <code style="font-family: monospace"><strong>priority</strong></code><code style="font-family: monospace">( params )</code>
<ul style="margin: 10px 0 0 0">
<li> <code style="font-family: monospace"><strong>arg1</strong></code>[^<code style="font-family: monospace">arg1</code>...]</li>
<li> <code style="font-family: monospace">argN</code> </li>
</ul> </li>
</ul> </li>
<li> <code style="font-family: monospace">C</code> - Mark all calls as "answered elsewhere" when cancelled.</li>
<li> <code style="font-family: monospace">c</code> - Continue in the dialplan if the callee hangs up.</li>
<li> <code style="font-family: monospace">d</code> - data-quality (modem) call (minimum delay).</li>
<li> <code style="font-family: monospace">F</code><code style="font-family: monospace">( context^exten^<strong>priority</strong> )</code> - When the caller hangs up, transfer the <strong>called member</strong> to the specified destination and <strong>start</strong> execution at that location.
<ul style="margin: 10px 0 0 0">
<li> <code style="font-family: monospace">context</code> </li>
<li> <code style="font-family: monospace">exten</code> </li>
<li> <code style="font-family: monospace"><strong>priority</strong></code> </li>
</ul> </li>
<li> <code style="font-family: monospace">F</code> - When the caller hangs up, transfer the <strong>called member</strong> to the next priority of the current extension and <strong>start</strong> execution at that location.</li>
<li> <code style="font-family: monospace">h</code> - Allow <strong>callee</strong> to hang up by pressing <code style="font-family: monospace">*</code>.</li>
<li> <code style="font-family: monospace">H</code> - Allow <strong>caller</strong> to hang up by pressing <code style="font-family: monospace">*</code>.</li>
<li> <code style="font-family: monospace">n</code> - No retries on the timeout; will exit this application and go to the next step.</li>
<li> <code style="font-family: monospace">i</code> - Ignore call forward requests from queue members and do nothing when they are requested.</li>
<li> <code style="font-family: monospace">I</code> - Asterisk will ignore any connected line update requests or any redirecting party update requests it may receive on this dial attempt.</li>
<li> <code style="font-family: monospace">r</code> - Ring instead of playing MOH. Periodic Announcements are still made, if applicable.</li>
<li> <code style="font-family: monospace">R</code> - Ring instead of playing MOH when a member channel is actually ringing.</li>
<li> <code style="font-family: monospace">t</code> - Allow the <strong>called</strong> user to transfer the calling user.</li>
<li> <code style="font-family: monospace">T</code> - Allow the <strong>calling</strong> user to transfer the call.</li>
<li> <code style="font-family: monospace">w</code> - Allow the <strong>called</strong> user to write the conversation to disk via Monitor.</li>
<li> <code style="font-family: monospace">W</code> - Allow the <strong>calling</strong> user to write the conversation to disk via Monitor.</li>
<li> <code style="font-family: monospace">k</code> - Allow the <strong>called</strong> party to enable parking of the call by sending the DTMF sequence defined for call parking in <code style="font-family: monospace">features.conf</code>.</li>
<li> <code style="font-family: monospace">K</code> - Allow the <strong>calling</strong> party to enable parking of the call by sending the DTMF sequence defined for call parking in <code style="font-family: monospace">features.conf</code>.</li>
<li> <code style="font-family: monospace">x</code> - Allow the <strong>called</strong> user to write the conversation to disk via MixMonitor.</li>
<li> <code style="font-family: monospace">X</code> - Allow the <strong>calling</strong> user to write the conversation to disk via MixMonitor.</li>
</ul> </li>
<li> <code style="font-family: monospace">URL</code> - URL will be sent to the called party if the channel supports it.</li>
<li> <code style="font-family: monospace">announceoverride</code> </li>
<li> <code style="font-family: monospace">timeout</code> - Will cause the queue to fail out after a specified number of seconds, checked between each <code style="font-family: monospace">queues.conf</code> <em>timeout</em> and <em>retry</em> cycle.</li>
<li> <code style="font-family: monospace">AGI</code> - Will setup an AGI script to be executed on the calling party's channel once they are connected to a queue member.</li>
<li> <code style="font-family: monospace">macro</code> - Will run a macro on the called party's channel (the queue member) once the parties are connected.
<div class="aui-message hint shadowed information-macro">
<p class="title" style="margin: 10px 0 0 0; margin-top: 0">Note</p>
<span class="aui-icon icon-hint">Icon</span>
<div class="message-content">
<p style="margin: 10px 0 0 0; margin-top: 0">Macros are deprecated, GoSub should be used instead.</p>
</div>
</div> </li>
<li> <code style="font-family: monospace">gosub</code> - Will run a gosub on the called party's channel (the queue member) once the parties are connected.</li>
<li> <code style="font-family: monospace">rule</code> - Will cause the queue's defaultrule to be overridden by the rule specified.</li>
<li> <code style="font-family: monospace">position</code> - Attempt to enter the caller into the queue at the numerical position specified. <code style="font-family: monospace">1</code> would attempt to enter the caller at the head of the queue, and <code style="font-family: monospace">3</code> would attempt to place the caller third in the queue.</li>
</ul> <h3 id="Asterisk16Application_Queue-SeeAlso" style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0">See Also</h3>
<ul style="margin: 10px 0 0 0">
<li> <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+Application_Queue" style="color: #3b73af; text-decoration: none">Asterisk 16 Application_Queue</a> </li>
<li> <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+Application_QueueLog" style="color: #3b73af; text-decoration: none">Asterisk 16 Application_QueueLog</a> </li>
<li> <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+Application_AddQueueMember" style="color: #3b73af; text-decoration: none">Asterisk 16 Application_AddQueueMember</a> </li>
<li> <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+Application_RemoveQueueMember" style="color: #3b73af; text-decoration: none">Asterisk 16 Application_RemoveQueueMember</a> </li>
<li> <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+Application_PauseQueueMember" style="color: #3b73af; text-decoration: none">Asterisk 16 Application_PauseQueueMember</a> </li>
<li> <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+Application_UnpauseQueueMember" style="color: #3b73af; text-decoration: none">Asterisk 16 Application_UnpauseQueueMember</a> </li>
<li> <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+Function_QUEUE_VARIABLES" style="color: #3b73af; text-decoration: none">Asterisk 16 Function_QUEUE_VARIABLES</a> </li>
<li> <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+Function_QUEUE_MEMBER" style="color: #3b73af; text-decoration: none">Asterisk 16 Function_QUEUE_MEMBER</a> </li>
<li> <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+Function_QUEUE_MEMBER_COUNT" style="color: #3b73af; text-decoration: none">Asterisk 16 Function_QUEUE_MEMBER_COUNT</a> </li>
<li> <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+Function_QUEUE_EXISTS" style="color: #3b73af; text-decoration: none">Asterisk 16 Function_QUEUE_EXISTS</a> </li>
<li> <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+Function_QUEUE_GET_CHANNEL" style="color: #3b73af; text-decoration: none">Asterisk 16 Function_QUEUE_GET_CHANNEL</a> </li>
<li> <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+Function_QUEUE_WAITING_COUNT" style="color: #3b73af; text-decoration: none">Asterisk 16 Function_QUEUE_WAITING_COUNT</a> </li>
<li> <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+Function_QUEUE_MEMBER_LIST" style="color: #3b73af; text-decoration: none">Asterisk 16 Function_QUEUE_MEMBER_LIST</a> </li>
<li> <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+Function_QUEUE_MEMBER_PENALTY" style="color: #3b73af; text-decoration: none">Asterisk 16 Function_QUEUE_MEMBER_PENALTY</a> </li>
</ul> <h3 id="Asterisk16Application_Queue-ImportVersion" style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0">Import Version</h3> <p style="margin: 10px 0 0 0">This documentation was imported from Asterisk Version GIT-16-b8bf57dc38</p> </td>
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