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<td id="header-avatar-image-container" valign="top" style="padding: 0px; border-collapse: collapse; vertical-align: top; width: 32px; padding-right: 9px"><a href="https://wiki.asterisk.org/wiki/display/~rnewton?src=email" style="color: #3b73af; text-decoration: none"><img id="header-avatar-image" class="image_fix" src="cid:avatar_925838d3d8b1f71935f30b314c925d64" height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top" /></a></td>
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<td class="notification-comment-pattern-container mobile-resize-text" style="padding: 0px; border-collapse: collapse; padding: 0px"><strong>Change comment:</strong> added a small note for clarity</td>
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<h1 id="CollectingDebugInformation-CollectingDebugInformationfortheAsteriskIssueTracker" style="margin: 10px 0 0 0; margin-top: 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0; margin-top: 0">Collecting Debug Information for the Asterisk Issue Tracker</h1>
<p style="margin: 10px 0 0 0">This document will provide instructions on how to collect debugging logs from an Asterisk machine, for the purpose of helping bug marshals troubleshoot an issue on <a href="https://issues.asterisk.org" class="external-link" rel="nofollow" style="color: #3b73af; text-decoration: none">https://issues.asterisk.org</a> </p>
<h1 id="CollectingDebugInformation-STEPS" style="margin: 10px 0 0 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">STEPS</h1>
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<h2 id="CollectingDebugInformation-ConfigureAsterisklogging" style="margin: 10px 0 0 0; margin-top: 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0; margin-top: 0">Configure Asterisk logging</h2>
<p style="margin: 10px 0 0 0"> <strong>1.</strong> Edit the logger.conf file to enable specific logger channels to output to your filesystem. The word "debug_log_123456" can be changed to anything you want, as that is the filename the logging will be written to.</p>
<p style="margin: 10px 0 0 0">Modify the file name "debug_log_123456" to reflect your <a href="http://issues.asterisk.org" class="external-link" rel="nofollow" style="color: #3b73af; text-decoration: none">issues.asterisk.org</a> issue number.</p>
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<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse">title</td>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse">logger.conf</td>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">[logfiles]
debug_log_123456 => notice,warning,error,debug,verbose,dtmf
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/images/icons/macrobrowser/dropdown/tip.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Tip</th>
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<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse">Asterisk 13+</td>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <p style="margin: 10px 0 0 0; margin-top: 0"> In Asterisk 13 and later, you can dynamically create log channels from the CLI using the <code style="font-family: monospace">logger add channel</code> command. For example, to create the log file above, you would enter:</p>
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/images/icons/macrobrowser/dropdown/noformat.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>No Format</th>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">logger add channel debug_log_123456 notice,warning,error,debug,verbose,dtmf</pre> </td>
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</table> <p style="margin: 10px 0 0 0">The new log channel persists until Asterisk is restarted, the logger module is reloaded, or the log files are rotated. If using this CLI command, do <strong>not</strong> reload/restart/rotate the log files in Step 2.</p> </td>
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<h2 id="CollectingDebugInformation-Configureverbositylevelsandrotatelogs" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">Configure verbosity levels and rotate logs</h2>
<p style="margin: 10px 0 0 0"> <strong>2.</strong> From the Asterisk CLI, <span class="diff-html-added" id="added-diff-0" style="font-size: 100%; background-color: #ddfade;">set the verbose and debug levels for logging (this affects CLI and log output) and then </span>restart the logger module:</p>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">*CLI> core set verbose 5
*CLI> core set debug 5
*CLI> module reload logger
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<p style="margin: 10px 0 0 0">Optionally, if you've used this file to record data previously, then rotate the logs:</p>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">*CLI> logger rotate
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<h2 id="CollectingDebugInformation-Enablechanneltechorfeaturespecificdebug" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">Enable channel tech or feature specific debug</h2>
<p style="margin: 10px 0 0 0"> <strong>2.1.</strong> Depending on your issue and if a protocol level trace is requested, be sure to enable logging for the channel driver or other module.</p>
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<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; padding: 0px; border-collapse: collapse; border: 1px solid #ddd; padding: 7px 10px; vertical-align: top; text-align: left">New PJSIP driver (12 or higher)</td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; padding: 0px; border-collapse: collapse; border: 1px solid #ddd; padding: 7px 10px; vertical-align: top; text-align: left"> <pre style="margin: 10px 0 0 0; margin-top: 0">pjsip set logger on</pre> </td>
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<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; padding: 0px; border-collapse: collapse; border: 1px solid #ddd; padding: 7px 10px; vertical-align: top; text-align: left">SIP (1.6.0 or higher)</td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; padding: 0px; border-collapse: collapse; border: 1px solid #ddd; padding: 7px 10px; vertical-align: top; text-align: left"> <pre style="margin: 10px 0 0 0; margin-top: 0">sip set debug on</pre> </td>
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<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; padding: 0px; border-collapse: collapse; border: 1px solid #ddd; padding: 7px 10px; vertical-align: top; text-align: left"> <pre style="margin: 10px 0 0 0; margin-top: 0">sip set debug</pre> </td>
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<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; padding: 0px; border-collapse: collapse; border: 1px solid #ddd; padding: 7px 10px; vertical-align: top; text-align: left"> <pre style="margin: 10px 0 0 0; margin-top: 0">iax2 set debug on</pre> </td>
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<td colspan="1" class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; padding: 0px; border-collapse: collapse; border: 1px solid #ddd; padding: 7px 10px; vertical-align: top; text-align: left">IAX2 (1.4)</td>
<td colspan="1" class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; padding: 0px; border-collapse: collapse; border: 1px solid #ddd; padding: 7px 10px; vertical-align: top; text-align: left"> <pre style="margin: 10px 0 0 0; margin-top: 0">iax2 set debug</pre> </td>
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<h2 id="CollectingDebugInformation-Issuereproductionandcleanup" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">Issue reproduction and clean up</h2>
<p style="margin: 10px 0 0 0"> <strong>3.</strong> Now that logging is configured, enabled and verbosity is turned up you should reproduce your issue.</p>
<p style="margin: 10px 0 0 0"> <strong>4.</strong> Once finished, be sure to disable the extra debugging:</p>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">*CLI> core set verbose 0
*CLI> core set debug 0
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<p style="margin: 10px 0 0 0"> <strong>4.1.</strong> Again, remember to disable any extra logging for channel drivers or features.</p>
<p style="margin: 10px 0 0 0">SIP (1.4 or higher)</p>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">*CLI> sip set debug off
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<p style="margin: 10px 0 0 0">IAX2 (1.4 or higher)</p>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">*CLI> iax2 set debug off
</pre> </td>
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<p style="margin: 10px 0 0 0"> <strong>5.</strong> Disable logging to the filesystem. Edit the logger.conf file and comment out or delete the line you added in step 1. Using a semi-colon as the first character on the line will comment out the line.</p>
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<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse">title</td>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">[logfiles]
;debug_log_123456 => notice,warning,error,debug,verbose,dtmf
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<p style="margin: 10px 0 0 0">Then reload the logger module (or restart Asterisk) as you did in step 2:</p>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">*CLI> module reload logger
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<h2 id="CollectingDebugInformation-Providedebugtothedevelopers" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">Provide debug to the developers<strong> <br /> </strong> </h2>
<p style="margin: 10px 0 0 0"> <strong>6.</strong> Upload the file located in /var/log/asterisk/debug_log_123456 to the issue tracker.</p>
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<ol style="margin: 10px 0 0 0; margin-top: 0">
<li>Do <strong>NOT</strong> post the output of your file as a comment. This clutters the issue and will only result in your comment being deleted.</li>
<li>Attach the file with a .txt extension to make it easy for the developers to quickly open the file without downloading.<br />Files are attached on the issue page with following menu items: ( More > Attach files )</li>
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