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<td id="header-avatar-image-container" valign="top" style="padding: 0px; border-collapse: collapse; vertical-align: top; width: 32px; padding-right: 9px"><a href="https://wiki.asterisk.org/wiki/display/~rnewton?src=email" style="color: #3b73af; text-decoration: none"><img id="header-avatar-image" class="image_fix" src="cid:avatar_925838d3d8b1f71935f30b314c925d64" height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top" /></a></td>
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<td id="page-title-pattern-icon-image-container-cell" style="padding: 0px; border-collapse: collapse; width: 16px; padding: 9px 8px 0px 0px; mso-text-raise: 5px; mso-line-height-rule: exactly"><a href="https://wiki.asterisk.org/wiki/display/AST/Feature+Code+Call+Transfers?src=email" title="page icon" style="vertical-align: top;; color: #3b73af; text-decoration: none"><img style="vertical-align: top; display: block;" src="cid:page-icon" alt="page icon" title="page icon" height="16" width="16" border="0" /></a></td>
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/images/icons/macrobrowser/dropdown/warning.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Warning</th>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <p style="margin: 10px 0 0 0; margin-top: 0">Under Construction</p> </td>
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<p style="margin: 10px 0 0 0"> <span class="diff-html-removed" id="removed-diff-0" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> </span> </p>
<p style="margin: 10px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> </span> </p>
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<p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> </span> </p>
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<h1 id="FeatureCodeCallTransfers-OverviewofFeatureCodeCallTransfers" style="margin: 10px 0 0 0; margin-top: 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0; margin-top: 0"> <span class="diff-html-changed" id="changed-diff-0" style="background-color: #d6f0ff;">Overview of Feature Code Call Transfers</span> </h1>
<p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">A call transfer is when one party of a call directs Asterisk to connect </span> </p>
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<span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> </span>
<span class="diff-html-removed" id="removed-diff-1" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">their own call or any </span>
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<p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" id="added-diff-0" style="font-size: 100%; background-color: #ddfade;">the </span><span class="diff-html-changed" id="changed-diff-1" style="background-color: #d6f0ff;">other party </span> </p>
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<span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> </span>
<span class="diff-html-removed" id="removed-diff-2" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">on a call </span>
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<p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;"> </span><span class="diff-html-changed" id="changed-diff-2" style="background-color: #d6f0ff;">to a new location </span> </p>
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<span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> </span>
<span class="diff-html-removed" id="removed-diff-3" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">in </span>
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<p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" id="added-diff-1" style="font-size: 100%; background-color: #ddfade;">on </span><span class="diff-html-changed" id="changed-diff-3" style="background-color: #d6f0ff;">the system.</span> </p>
<p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">Transfer types supported by the Asterisk core:</span> </p>
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<li> <span class="diff-html-changed" style="background-color: #d6f0ff;">Blind transfer</span> </li>
<li> <span class="diff-html-changed" style="background-color: #d6f0ff;">Attended transfer</span>
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<span class="diff-html-removed" id="removed-diff-4" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Some channel </span>
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<li> <span class="diff-html-added" id="added-diff-2" style="font-size: 100%; background-color: #ddfade;">Variations on attended transfer behavior</span> </li>
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<p style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Transfer features provided by the Asterisk core are configured in features.conf and accessed with feature codes.</span> </p>
<p style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Channel </span><span class="diff-html-changed" id="changed-diff-5" style="background-color: #d6f0ff;">driver technologies such as chan_sip and chan_pjsip have native capability for various transfer types. That native transfer functionality is independent of this core transfer functionality. </span> </p>
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<span class="diff-html-removed" id="removed-diff-5" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Transfer features provided by the Asterisk core are configured in features.conf.</span>
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<p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" id="added-diff-3" style="font-size: 100%; background-color: #ddfade;">The core feature code transfer functionality is channel agnostic.</span> </p>
<h2 id="FeatureCodeCallTransfers-Blindtransfer" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">Blind transfer</span> </h2>
<p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">A blind or unsupervised transfer is where the initiating party is blind to what is happening after initiating the transfer. They are removed from the process as soon as they initiate the transfer. </span><span class="diff-html-added" id="added-diff-4" style="font-size: 100%; background-color: #ddfade;">It is a sort of "fire and forget" transfer.</span> </p>
<h2 id="FeatureCodeCallTransfers-Attendedtransfer" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">Attended transfer</span> </h2>
<p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">An attended or supervised transfer happens when one party transfers another party to a new location by first dialing the transfer destination and only completing the transfer when ready. The initiating party is attending or supervising the transfer process by contacting the destination before completing the transfer. </span><span class="diff-html-added" id="added-diff-5" style="font-size: 100%; background-color: #ddfade;">This is helpful if the transfer initiator wants to make sure someone answers or is ready at the destination.</span> </p>
<p style="margin: 10px 0 0 0"> <span class="diff-html-added" id="added-diff-6" style="font-size: 100%; background-color: #ddfade;"> </span> </p>
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<h1 id="FeatureCodeCallTransfers-ConfiguringTransferFeatures" style="margin: 10px 0 0 0; margin-top: 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0; margin-top: 0">Configuring Transfer Features</h1>
<p style="margin: 10px 0 0 0">There are three primary requirements for the use of core transfer functionality.</p>
<ul style="margin: 10px 0 0 0">
<li>The transfer type must be enabled and assigned a DTMF digit string in features.conf or per channel - see (((Dynamic DTMF Features)))</li>
<li>The channel must allow the type of transfer attempted. This can be configured via the Application invoking the channel such as Dial or Queue.</li>
<li>The channels involved must be answered and bridged.</li>
</ul>
<h2 id="FeatureCodeCallTransfers-Enablingblindorattendedtransfers" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">Enabling blind or attended transfers</h2>
<p style="margin: 10px 0 0 0">In features.conf you must configure the blindxfer or atxfer options in the featuremap section. The options are configured with the DTMF character string you want to use for accessing the feature.</p>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">[featuremap]
blindxfer => #1
atxfer => *2</pre> </td>
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<p style="margin: 10px 0 0 0">Now that you have the feature enabled you need to configure the dialplan such that a particular channel will be allowed to use the feature.</p>
<p style="margin: 10px 0 0 0">As an example if you want to allow transfers via the <a class="confluence-link unresolved" href="#" style="color: #3b73af; text-decoration: none">Dial</a> application you can use two options, <span class="diff-html-added" id="added-diff-7" style="font-size: 100%; background-color: #ddfade;">"</span>t<span class="diff-html-added" id="added-diff-8" style="font-size: 100%; background-color: #ddfade;">" </span>or <span class="diff-html-added" id="added-diff-9" style="font-size: 100%; background-color: #ddfade;">"</span>T<span class="diff-html-added" id="added-diff-10" style="font-size: 100%; background-color: #ddfade;">"</span>.</p>
<ul style="margin: 10px 0 0 0">
<li>t - Allow the called party to transfer the calling party by sending the DTMF sequence defined in features.conf. This setting does not perform policy enforcement on transfers initiated by other methods</li>
<li>T - Allow the calling party to transfer the called party by sending the DTMF sequence defined in features.conf. This setting does not perform policy enforcement on transfers initiated by other methods.</li>
</ul>
<p style="margin: 10px 0 0 0">Setting these options for Dial in extensions.conf would look similar to the following:</p>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">exten = <span class="diff-html-removed" id="removed-diff-6" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">100</span><span class="diff-html-added" id="added-diff-11" style="font-size: 100%; background-color: #ddfade;">102</span>,1,Dial(PJSIP/BOB,30,<span class="diff-html-removed" id="removed-diff-7" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">tT</span><span class="diff-html-added" id="added-diff-12" style="font-size: 100%; background-color: #ddfade;">T</span>)</pre> </td>
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<p style="margin: 10px 0 0 0">Asterisk should be restarted or relevant modules should be reloaded for changes to take effect.</p>
<h2 id="FeatureCodeCallTransfers-Makingablindtransfer" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-removed" id="removed-diff-8" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Making a blind transfer</span> </h2>
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" id="added-diff-13" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/images/icons/macrobrowser/dropdown/tip.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Tip</span></th>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">The same arguments ("t" and "T") work for the </span><a class="confluence-link unresolved" href="#" style="color: #3b73af; text-decoration: none"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Queue</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> and </span><a class="confluence-link unresolved" href="#" style="color: #3b73af; text-decoration: none"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Dial</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> applications!</span> </p> </td>
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<h1 id="FeatureCodeCallTransfers-EnablingAttendedTransferVariations" style="margin: 10px 0 0 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Enabling Attended Transfer Variations</span> </h1>
<p style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Stuff to be formatted here.</span> </p>
<h1 id="FeatureCodeCallTransfers-ExampleUsage" style="margin: 10px 0 0 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Example Usage</span> </h1>
<p style="margin: 10px 0 0 0">In the previous section we configured <span class="diff-html-added" id="added-diff-14" style="font-size: 100%; background-color: #ddfade;">#1 and *2 as our features codes. We also passed </span>the <span class="diff-html-added" id="added-diff-15" style="font-size: 100%; background-color: #ddfade;">"T" argument in the </span>Dial application <span class="diff-html-removed" id="removed-diff-9" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">on extension 100 </span><span class="diff-html-added" id="added-diff-16" style="font-size: 100%; background-color: #ddfade;">at 102 </span>to allow transfers <span class="diff-html-removed" id="removed-diff-10" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">and we configured #1 as our blind transfer feature code.</span> </p>
<p style="margin: 10px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Let's assume that we have another PJSIP endpoint called ALICE</span> </p>
<span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">ALICE dials extension 100 </span>
<p style="margin: 10px 0 0 0"> <span class="diff-html-added" id="added-diff-17" style="font-size: 100%; background-color: #ddfade;">by the calling party.</span> </p>
<p style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Our hypothetical example includes a few devices:</span> </p>
<ul style="margin: 10px 0 0 0">
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">PJSIP/ALICE at extension 101</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">PJSIP/BOB at extension 102</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">PJSIP/CATHY at extension 103</span> </li>
</ul>
<h2 id="FeatureCodeCallTransfers-Makingablindtransfer" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Making a blind transfer</span> </h2>
<p style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">For blind transfers we configured the #1 feature code.</span> </p>
<p style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">An example call flow:</span> </p>
<ul style="margin: 10px 0 0 0">
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">ALICE dials extension 102 </span>to call BOB</li>
<li>ALICE decides to transfer BOB to extension <span class="diff-html-removed" id="removed-diff-11" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">321</span><span class="diff-html-added" id="added-diff-18" style="font-size: 100%; background-color: #ddfade;">103</span>, so she dials #1<span class="diff-html-removed" id="removed-diff-12" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">,321. That is the transfer feature code plus the </span><span class="diff-html-added" id="added-diff-19" style="font-size: 100%; background-color: #ddfade;">. Asterisk will play the audio prompt "transfer".</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">ALICE enters the digits 103 for the </span>destination extension.</li>
<li>Asterisk <span class="diff-html-added" id="added-diff-20" style="font-size: 100%; background-color: #ddfade;">immediately </span>hangs up the channel between ALICE and BOB. Asterisk creates a new channel for BOB that is dialing extension <span class="diff-html-removed" id="removed-diff-13" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">321</span><span class="diff-html-added" id="added-diff-21" style="font-size: 100%; background-color: #ddfade;">103</span>.</li>
</ul>
<h2 id="FeatureCodeCallTransfers-Makinganattendedtransfer" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">Making an attended transfer</h2>
<p style="margin: 10px 0 0 0"> <span class="diff-html-removed" id="removed-diff-14" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Now, for </span><span class="diff-html-added" id="added-diff-22" style="font-size: 100%; background-color: #ddfade;">For </span>attended transfers we configured *2 as our feature code.</p>
<h2 id="FeatureCodeCallTransfers-Additionaltransferoptions" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-removed" id="removed-diff-15" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Additional transfer options</span> </h2>
<p style="margin: 10px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">blah</span> </p>
<p style="margin: 10px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> </span> </p>
<p style="margin: 10px 0 0 0"> <span class="diff-html-added" id="added-diff-23" style="font-size: 100%; background-color: #ddfade;">An example call flow:</span> </p>
<ul style="margin: 10px 0 0 0">
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">ALICE dials extension 102 to call BOB and BOB answers.</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">ALICE decides to transfer BOB to extension 103, so she dials *2. Asterisk plays the audio prompt "transfer".</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">ALICE enters the digits 103 for the destination extension. Asterisk places BOB on hold and creates a channel for ALICE to dial CATHY.</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">CATHY answers - ALICE and CATHY talk. ALICE decides to complete the transfer and hangs up the phone.</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Asterisk immediately hangs up the channel between ALICE and BOB. Asterisk plays a short beep tone to CATHY and then bridges the channels for BOB and CATHY.</span> </li>
</ul>
<h2 id="FeatureCodeCallTransfers-Transferfeatureoptions" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Transfer feature options</span> </h2>
<p style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">These options are configured in the "[general]" section of features.conf</span> </p>
<p style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">General transfer options</span> </p>
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/images/icons/macrobrowser/dropdown/noformat.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>No Format</span></th>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">;transferdigittimeout => 3 ; Number of seconds to wait between digits when transferring a call
; (default is 3 seconds)</span>
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<p style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Attended transfer options</span> </p>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">;xfersound = beep ; to indicate an attended transfer is complete
;xferfailsound = beeperr ; to indicate a failed transfer
;atxfernoanswertimeout = 15 ; Timeout for answer on attended transfer default is 15 seconds.
;atxferdropcall = no ; If someone does an attended transfer, then hangs up before the transfer
; target answers, then by default, the system will try to call back the
; person that did the transfer. If this is set to "yes", the ringing
; transfer target is immediately transferred to the transferee.
;atxferloopdelay = 10 ; Number of seconds to sleep between retries (if atxferdropcall = no)
;atxfercallbackretries = 2 ; Number of times to attempt to send the call back to the transferer.
; By default, this is 2.
;transferdialattempts = 3 ; Number of times that a transferer may attempt to dial an extension before
; being kicked back to the original call.
;transferretrysound = "beep" ; Sound to play when a transferer fails to dial a valid extension.
;transferinvalidsound = "beeperr" ; Sound to play when a transferer fails to dial a valid extension and is out of retries.
;atxferabort = *1 ; cancel the attended transfer
;atxfercomplete = *2 ; complete the attended transfer, dropping out of the call
;atxferthreeway = *3 ; complete the attended transfer, but stay in the call. This will turn the call into a multi-party bridge
;atxferswap = *4 ; swap to the other party. Once an attended transfer has begun, this options may be used multiple times</span>
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