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<td id="header-avatar-image-container" valign="top" style="padding: 0px; border-collapse: collapse; vertical-align: top; width: 32px; padding-right: 9px"><a href="https://wiki.asterisk.org/wiki/display/~rnewton?src=email" style="color: #3b73af; text-decoration: none"><img id="header-avatar-image" class="image_fix" src="cid:avatar_925838d3d8b1f71935f30b314c925d64" height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top" /></a></td>
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/images/icons/macrobrowser/dropdown/column.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Column</th>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <h1 id="BuildingQueues-BuildingQueues" style="margin: 10px 0 0 0; margin-top: 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0; margin-top: 0">Building Queues</h1> <p style="margin: 10px 0 0 0">Written by: Leif Madsen<br /> Initial version: 2010-01-14</p>
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/images/icons/macrobrowser/dropdown/note.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Note</th>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <p style="margin: 10px 0 0 0; margin-top: 0">Note that this documentation is based on Asterisk 1.6.2, and this is just one approach to creating queues and the dialplan logic. You may create a better way, and in that case, I would encourage you to submit it to the Asterisk issue tracker at <a href="http://issues.asterisk.org" rel="nofollow" class="external-link" style="color: #3b73af; text-decoration: none">http://issues.asterisk.org</a> for inclusion in Asterisk.</p> </td>
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</table> <p style="margin: 10px 0 0 0">In this article, we'll look at setting up a pair of queues in Asterisk called 'sales' and 'support'. These queues can be logged into by queue members, and those members will also have the ability to pause and unpause themselves.</p> <p style="margin: 10px 0 0 0">All configuration will be done in flat files on the system in order to maintain simplicity in configuration.</p> <h5 id="BuildingQueues-AddingSIPDevicestoYourServer" style="margin: 10px 0 0 0; color: #707070; font-size: 14px; line-height: 20px; margin: 20px 0 0 0">Adding SIP Devices to Your Server</h5> <p style="margin: 10px 0 0 0">The first thing we want to do is register a couple of SIP devices to our server. These devices will be our agents that can login and out of the queues we'll create later. Our naming convention will be to use MAC addresses as we want to abstract the concepts of user (agent), device, and extension from each other.</p> <p style="margin: 10px 0 0 0">In sip.conf, we add the following to the bottom of our file:</p> </td>
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<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse">On This Page</td>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">sip.conf
--------
[std-device](!)
type=peer
context=devices
host=dynamic
secret=s3CuR#p@s5
dtmfmode=rfc2833
disallow=all
allow=ulaw
[0004f2040001](std-device)
[0004f2040002](std-device)
</pre> </td>
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</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> </td>
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<table id="actions-pattern" cellspacing="0" cellpadding="0" border="0" width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 1px">
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<td class="actions-pattern-action-icon-container" style="padding: 0px; border-collapse: collapse; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 0px; vertical-align: middle"><a href="https://wiki.asterisk.org/wiki/display/AST/Building+Queues?src=email" title="View page Icon" style="color: #3b73af; text-decoration: none"><img class="actions-pattern-action-icon-image" height="16" width="16" border="0" title="View page Icon" src="cid:com.atlassian.confluence.plugins.confluence-email-resources%3Aview-page-email-adg-footer-item%3Aicon" alt="View page Icon" style="vertical-align: middle" /></a></td>
<td class="actions-pattern-action-text-container" style="padding: 0px; border-collapse: collapse; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 4px; padding-left: 5px; white-space: nowrap"><a href="https://wiki.asterisk.org/wiki/display/AST/Building+Queues?src=email" title="View page" style="color: #3b73af; text-decoration: none">View page</a></td>
<td class="actions-pattern-action-bull" style="padding: 0px; border-collapse: collapse; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 4px; color: #999; padding: 0 5px">•</td>
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