<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0" />
<base href="https://wiki.asterisk.org/wiki" />
<title>Message Title</title>
<style type="text/css">@media only screen and (max-device-width: 480px) {.mobile-only {
width: auto !important;
height: auto !important;
overflow: visible !important;
line-height: normal !important;
font-size: inherit !important;
mso-hide: all;
}
.desktop-only {
display: none !important;
}
/* iPhone 3GS fix for unwanted 20px right margin */
body { min-width: 100% !important; padding: 0; margin: 0; }
#center-content-table { max-width: none; !important; }
#header-pattern-container { padding: 10px 10px 10px 10px !important; line-height: 20px !important; }
#header-avatar-image-container { padding-right: 8px !important; }
#email-content-container { padding: 0 !important; }
.mobile-expand { border-radius: 0 !important; border-left: 0 !important; border-right: 0 !important; padding-left: 26px !important;}
.mobile-resize-text { font-size: 16px !important; line-height: 22px !important; }
#page-title-pattern-header { font-size: 20px !important; line-height: 28px !important; }
#page-title-pattern-icon-image-container-cell { padding-top: 7px !important; }
#inline-user-pattern { display: block !important; }
#inline-user-pattern-avatar { padding-top: 3px !important; }
.contextual-area-pattern { border-bottom: 1px solid #ccc !important; padding: 15px 10px 0 10px !important;}
.users-involved-pattern-column-table { width: 100% !important; }
.users-involved-pattern-avatar-table-cell { padding: 3px 5px 5px 0 !important; }
.users-involved-pattern-column-container { padding-right: 0 !important; }
.contextual-excerpt-pattern, #users-involved-pattern { border: 0 !important; }
/** Aui Typography upsized for mobile **/
#content-excerpt-pattern-container, #contextual-excerpt-pattern-text-container { font-size: 16px !important; line-height: 22px !important; }
#content-excerpt-pattern-container h1, #contextual-excerpt-pattern-text-container h1 { font-size: 24px !important; line-height: 28px !important; }
#content-excerpt-pattern-container h2, #contextual-excerpt-pattern-text-container h2 { font-size: 20px !important; line-height: 28px !important; }
#content-excerpt-pattern-container h3, #contextual-excerpt-pattern-text-container h3 { font-size: 18px !important; line-height: 24px !important; }
#content-excerpt-pattern-container h4, #contextual-excerpt-pattern-text-container h4 { font-size: 16px !important; line-height: 22px !important; }
#content-excerpt-pattern-container h5, #contextual-excerpt-pattern-text-container h5 { font-size: 14px !important; line-height: 20px !important; }
#content-excerpt-pattern-container h6, #contextual-excerpt-pattern-text-container h6 { font-size: 14px !important; line-height: 20px !important; }
.user-mention { line-height: 18px !important; }
/** Aui Typography end **/
/* Show appropriate footer logo on mobile, display links vertically */
#footer-pattern { padding: 15px 10px !important; }
#footer-pattern-logo-desktop-container { padding: 0 !important; }
#footer-pattern-logo-desktop { width: 0 !important; height: 0 !important; }
#footer-pattern-logo-mobile {
padding-top: 10px !important;
width: 30px !important;
height: 27px !important;
display: inline !important;
}
#footer-pattern-text {
display: block !important;
}
#footer-pattern-links-container { line-height: 0 !important;}
.footer-pattern-links.mobile-resize-text,
.footer-pattern-links.mobile-resize-text,
#footer-pattern-text.mobile-resize-text,
#footer-pattern-links-container.no-footer-links {
font-size: 14px !important;
line-height: 20px !important;
}
.footer-link { display: block !important; }
#footer-pattern-links-container table { display: inline-block !important; float: none !important; }
#footer-pattern-links-container, #footer-pattern-text { text-align: center !important; }
#footer-pattern-links { padding-bottom: 5px !important; }
/** Team Calendar overrides, these should be removed when notifications are updated in Team Calendars. For now CSS
overrides are being used because the structure of the content can't change without rereleasing the plugin */
.mail-calendar-container .day-header + table tr td:first-child {
vertical-align: top !important;
padding-top: 5px !important;
}}
@media (min-width: 900px) {#center-content-table { width: 900px; }}
@media all {#outlook a {padding:0;} /* Force Outlook to provide a "view in browser" menu link. */
/* Prevent Webkit and Windows Mobile platforms from changing default font sizes.*/
body{-webkit-text-size-adjust:100%; -ms-text-size-adjust:100%;}
.ExternalClass {width:100%;} /* Force Hotmail to display emails at full width */
#background-table {margin:0; padding:0; width:100% !important; }
/* Needed to override highlighting on date and time links in iOS */
.grey a {color: #707070; text-decoration: none; }/* These styles are appended to the head element of a notification in order to prevent Apple Mail and similar
clients from underlining the due dates with a blue hyperlink */
/* a lozenge outside an inline task should always be #333, lozenges inside an inline task should be
colored according to their upcoming due dates, a completed task date lozenge or deleted task date
lozenge should always be #707070 */
.date-time-lozenge a {color: #333333; text-decoration: none; }
.inline-task-text-container .date-time-lozenge.date-upcoming a {color: #DF6F00; text-decoration: none; }
.inline-task-text-container .date-time-lozenge.date-past a {color: #D04437; text-decoration: none; }
.inline-task-text-container.content-deleted-color .date-time-lozenge a,
.inline-task-text-container.checked .date-time-lozenge a {
color: #707070; text-decoration: none;
}}
</style>
</head>
<body>
<table id="background-table" cellpadding="0" cellspacing="0" width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333; background-color: #f5f5f5">
<tbody>
<tr>
<td id="header-pattern-container" style="padding: 0px; border-collapse: collapse; padding: 10px 20px">
<table id="header-pattern" cellspacing="0" cellpadding="0" border="0" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td id="header-avatar-image-container" valign="top" style="padding: 0px; border-collapse: collapse; vertical-align: top; width: 32px; padding-right: 9px"><a href="https://wiki.asterisk.org/wiki/display/~rnewton?src=email" style="color: #3b73af; text-decoration: none"><img id="header-avatar-image" class="image_fix" src="cid:avatar_925838d3d8b1f71935f30b314c925d64" height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top" /></a></td>
<td id="header-text-container" valign="middle" style="padding: 0px; border-collapse: collapse; vertical-align: middle; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 1px">Rusty Newton <strong>edited</strong> a page</td>
</tr>
</tbody>
</table> </td>
</tr>
<!-- End Header pattern -->
<tr>
<td id="email-content-container" style="padding: 0px; border-collapse: collapse; padding: 0 20px">
<table id="email-content-table" cellspacing="0" cellpadding="0" border="0" width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333; border-spacing: 0; border-collapse: separate">
<tbody>
<tr>
<td class="email-content-rounded-top mobile-expand" style="padding: 0px; border-collapse: collapse; color: #fff; padding: 0 15px 0 16px; height: 15px; background-color: #fff; border-left: 1px solid #ccc; border-top: 1px solid #ccc; border-right: 1px solid #ccc; border-bottom: 0; border-top-right-radius: 5px; border-top-left-radius: 5px"> </td>
</tr>
<tr>
<td class="email-content-main mobile-expand" style="padding: 0px; border-collapse: collapse; border-left: 1px solid #ccc; border-right: 1px solid #ccc; border-top: 0; border-bottom: 0; padding: 0 15px 15px 16px; background-color: #fff">
<table id="page-title-pattern" cellspacing="0" cellpadding="0" border="0" width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td id="page-title-pattern-icon-image-container" valign="top" style="padding: 0px; border-collapse: collapse; width: 16px; vertical-align: top">
<table cellspacing="0" cellpadding="0" border="0" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td id="page-title-pattern-icon-image-container-cell" style="padding: 0px; border-collapse: collapse; width: 16px; padding: 9px 8px 0px 0px; mso-text-raise: 5px; mso-line-height-rule: exactly"><a href="https://wiki.asterisk.org/wiki/display/AST/Building+Queues?src=email" title="page icon" style="vertical-align: top;; color: #3b73af; text-decoration: none"><img style="vertical-align: top; display: block;" src="cid:page-icon" alt="page icon" title="page icon" height="16" width="16" border="0" /></a></td>
</tr>
</tbody>
</table> </td>
<td style="vertical-align: top;; padding: 0px; border-collapse: collapse; padding-right: 5px; font-size: 20px; line-height: 30px; mso-line-height-rule: exactly" id="page-title-pattern-header-container"><span id="page-title-pattern-header" style="font-family: Arial, sans-serif; padding: 0; font-size: 20px; line-height: 30px; mso-text-raise: 2px; mso-line-height-rule: exactly; vertical-align: middle"><a href="https://wiki.asterisk.org/wiki/display/AST/Building+Queues?src=email" title="Building Queues" style="color: #3b73af; text-decoration: none">Building Queues</a></span></td>
</tr>
</tbody>
</table> </td>
</tr>
<tr>
<td class="email-content-main mobile-expand" style="padding: 0px; border-collapse: collapse; border-left: 1px solid #ccc; border-right: 1px solid #ccc; border-top: 0; border-bottom: 0; padding: 0 15px 15px 16px; background-color: #fff">
<table class="content-excerpt-pattern" cellspacing="0" cellpadding="0" border="0" width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 1px">
<tbody>
<tr>
<td class="content-excerpt-pattern-container mobile-resize-text " style="padding: 0px; border-collapse: collapse; padding: 0 0 0 24px">
<table class="diff-macro diff-html-added diff-block-target diff-block-context" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;background-color: #ddfade;border-color: #93c49f;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" id="added-diff-0" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/images/icons/macrobrowser/dropdown/section.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Section</span></th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse">
<table class="diff-macro diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;background-color: #ddfade;border-color: #93c49f;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/images/icons/macrobrowser/dropdown/column.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Column</span></th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <h1 id="BuildingQueues-BuildingQueues" style="margin: 10px 0 0 0; margin-top: 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0; margin-top: 0"> <span class="diff-html-changed" id="changed-diff-0" style="background-color: #d6f0ff;">Building Queues</span> </h1> <p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">Written by: Leif Madsen</span> <br /> <span class="diff-html-changed" style="background-color: #d6f0ff;"> Initial version: 2010-01-14</span> </p>
<table class="diff-macro diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;background-color: #ddfade;border-color: #93c49f;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" id="added-diff-1" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/images/icons/macrobrowser/dropdown/note.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Note</span></th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Note that this documentation is based on Asterisk 1.6.2, and this is just one approach to creating queues and the dialplan logic. You may create a better way, and in that case, I would encourage you to submit it to the Asterisk issue tracker at </span><a href="http://issues.asterisk.org" rel="nofollow" class="external-link" style="color: #3b73af; text-decoration: none"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">http://issues.asterisk.org</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> for inclusion in Asterisk.</span> </p> </td>
</tr>
</tbody>
</table> <p style="margin: 10px 0 0 0"> <span class="diff-html-changed" id="changed-diff-1" style="background-color: #d6f0ff;">In this article, we'll look at setting up a pair of queues in Asterisk called 'sales' and 'support'. These queues can be logged into by queue members, and those members will also have the ability to pause and unpause themselves.</span> </p> <p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">All configuration will be done in flat files on the system in order to maintain simplicity in configuration.</span> </p> </td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-removed" id="removed-diff-0" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Note that this documentation is based on Asterisk 1.6.2, and this is just one approach to creating queues and the dialplan logic. You may create a better way, and in that case, I would encourage you to submit it to the Asterisk issue tracker at </span><a class="external-link" href="http://issues.asterisk.org" rel="nofollow" style="color: #3b73af; text-decoration: none"><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">http://issues.asterisk.org</span></a><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> for inclusion in Asterisk.</span> </p>
<table class="diff-macro diff-block-target diff-block-context" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse">
<table class="diff-macro" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <h5 id="BuildingQueues-AddingSIPDevicestoYourServer" style="margin: 10px 0 0 0; margin-top: 0; color: #707070; font-size: 14px; line-height: 20px; margin: 20px 0 0 0; margin-top: 0"> <span class="diff-html-changed" id="changed-diff-2" style="background-color: #d6f0ff;">Adding SIP Devices to Your Server</span> </h5> <p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">The first thing we want to do is register a couple of SIP devices to our server. These devices will be our agents that can login and out of the queues we'll create later. Our naming convention will be to use MAC addresses as we want to abstract the concepts of user (agent), device, and extension from each other.</span> </p> <p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">In sip.conf, we add the following to the bottom of our file:</span> </p> </td>
</tr>
</tbody>
</table>
<table class="diff-macro diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;background-color: #ddfade;border-color: #93c49f;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" id="added-diff-2" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/images/icons/macrobrowser/dropdown/column.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Column</span></th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse">
<table class="diff-macro diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;background-color: #ddfade;border-color: #93c49f;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/images/icons/macrobrowser/dropdown/panel.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Panel</span></th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-properties" style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;padding: 0; border: 1px solid #dddddd;; padding: 0px; border-collapse: collapse">
<table style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">title</span></td>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">On This Page</span></td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <p style="margin: 10px 0 0 0; margin-top: 0"></p>
<table class="diff-macro bodyless diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;margin: 5px 0; padding: 0; width: auto;background-color: #ddfade;border-color: #93c49f;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/images/icons/macrobrowser/dropdown/toc.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Table of Contents</span></th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-properties" style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;padding: 0; border: 1px solid #dddddd;; padding: 0px; border-collapse: collapse">
<table style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">maxLevel</span></td>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">3</span></td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table> <p style="margin: 10px 0 0 0"></p> </td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table>
<table class="diff-macro diff-block-target diff-block-context" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-1" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>sip.conf
--------
[std-device](!)
type=peer
context=devices
host=dynamic
secret=s3CuR#p@s5
dtmfmode=rfc2833
disallow=all
allow=ulaw
[0004f2040001](std-device)
[0004f2040002](std-device)
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">Then our devices can register to Asterisk. In my case I have a hard phone and a soft phone registered. I can verify their connectivity by running 'sip show peers'.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-2" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> sip show peers
Name/username Host Dyn Nat ACL Port Status
0004f2040001/0004f2040001 192.168.128.145 D 5060 Unmonitored
0004f2040002/0004f2040002 192.168.128.126 D 5060 Unmonitored
2 sip peers [Monitored: 0 online, 0 offline Unmonitored: 2 online, 0 offline]
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">Next, we need to configure our system to track the state of the devices. We do this by defining a 'hint' in the dialplan which creates the ability for a device subscription to be retained in memory. By default we can see there are no hints registered in our system by running the 'core show hints' command.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-3" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> core show hints
There are no registered dialplan hint
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">Add the following lines to extensions.conf:</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-4" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>[default]
exten => 0004f2040001,hint,SIP/0004f2040001
exten => 0004f2040002,hint,SIP/0004f2040002
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">After reloading our dialplan, you can see the status of the devices with 'core show hints' again.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-5" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> core show hints
-= Registered Asterisk Dial Plan Hints =-
0004f2040002@default : SIP/0004f2040002 State:Idle Watchers 0
0004f2040001@default : SIP/0004f2040001 State:Idle Watchers 0
----------------
- 2 hints registered
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">To do this, add the 555 extension to the [devices] context and make it playback the tt-monkeys file.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-6" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>extensions.conf
---------------
[devices]
exten => 555,1,Playback(tt-monkeys)
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">Dial that extension and then check the state of your device on the console.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-7" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> == Using SIP RTP CoS mark 5
-- Executing [555@devices:1] Playback("SIP/0004f2040001-00000001", "tt-monkeys") in new stack
-- <SIP/0004f2040001-00000001> Playing 'tt-monkeys.slin' (language 'en')
*CLI> core show hints
-= Registered Asterisk Dial Plan Hints =-
0004f2040002@default : SIP/0004f2040002 State:Idle Watchers 0
0004f2040001@default : SIP/0004f2040001 State:Idle Watchers 0
----------------
- 2 hints registered
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">So, in sip.conf, in our [std-device] template, we need to add the callcounter option.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-8" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>sip.conf
--------
[std-device](!)
type=peer
context=devices
host=dynamic
secret=s3CuR#p@s5
dtmfmode=rfc2833
disallow=all
allow=ulaw
callcounter=yes ; <-- add this
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">Then reload chan_sip with 'sip reload' and perform our 555 test again. Dial 555 and then check the device state with 'core show hints'.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-9" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> == Using SIP RTP CoS mark 5
-- Executing [555@devices:1] Playback("SIP/0004f2040001-00000002", "tt-monkeys") in new stack
-- <SIP/0004f2040001-00000002> Playing 'tt-monkeys.slin' (language 'en')
*CLI> core show hints
-= Registered Asterisk Dial Plan Hints =-
0004f2040002@default : SIP/0004f2040002 State:Idle Watchers 0
0004f2040001@default : SIP/0004f2040001 State:InUse Watchers 0
----------------
- 2 hints registered
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">We'll leave the default settings that are shipped with queues.conf.sample in the [general] section of queues.conf. See the queues.conf.sample file for more information about each of the available options.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-10" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>queues.conf
--------
[general]
persistantmembers=yes
autofill=yes
monitor-type=MixMonitor
shared_lastcall=no
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">We can then define a [queue_template] that we'll assign to each of the queues we create. These definitions can be overridden by each queue individually if you reassign them under the [sales] or [support] headers. So under the [general]<br /> section of your queues.conf file, add the following.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-11" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>queues.conf
----------
[queue_template](!)
musicclass=default ; play [default] music
strategy=rrmemory ; use the Round Robin Memory strategy
joinempty=yes ; join the queue when no members available
leavewhenempty=no ; don't leave the queue no members available
ringinuse=no ; don't ring members when already InUse
[sales](queue_template)
; Sales queue
[support](queue_template)
; Support queue
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">After defining our queues, lets reload our app_queue.so module.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-12" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> module reload app_queue.so
-- Reloading module 'app_queue.so' (True Call Queueing)
== Parsing '/etc/asterisk/queues.conf': == Found
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">Then verify our queues loaded with 'queue show'.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-13" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> queue show
support has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
No Members
No Callers
sales has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
No Members
No Callers
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">This is the format of the 'queue add member' command:</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-14" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>Usage: queue add member <channel> to <queue> [[[penalty <penalty>] as <membername>] state_interface <interface>]
Add a channel to a queue with optionally: a penalty, membername and a state_interface
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">Lets add our device located at SIP/0004f2040001</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-15" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> queue add member SIP/0004f2040001 to sales
Added interface 'SIP/0004f2040001' to queue 'sales'
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">Then lets verify our member was indeed added.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-16" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> queue show sales
sales has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
Members:
SIP/0004f2040001 (dynamic) (Not in use) has taken no calls yet
No Callers
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">Now, if we dial our 555 extension, we should see that our member becomes InUse within the queue.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-17" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> == Using SIP RTP CoS mark 5
-- Executing [555@devices:1] Playback("SIP/0004f2040001-00000001", "tt-monkeys") in new stack
-- <SIP/0004f2040001-00000001> Playing 'tt-monkeys.slin' (language 'en')
*CLI> queue show sales
sales has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
Members:
SIP/0004f2040001 (dynamic) (In use) has taken no calls yet
No Callers
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">We can also remove our members from the queue using the 'queue remove' CLI command.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-18" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> queue remove member SIP/0004f2040001 from sales
Removed interface 'SIP/0004f2040001' from queue 'sales'
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">But first, lets add an extension to our dialplan in order to permit people to dial into our queues so calls can be delivered to our queue members.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-19" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>extensions.conf
---------------
[devices]
exten => 555,1,Playback(tt-monkeys)
exten => 100,1,Queue(sales)
exten => 101,1,Queue(support)
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">Then reload the dialplan, and try calling extension 100 from SIP/0004f2040002, which is the device we have not logged into the queue.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-20" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> dialplan reload
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">And now we call the queue at extension 100 which will ring our device at SIP/0004f2040001.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-21" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> == Using SIP RTP CoS mark 5
-- Executing [100@devices:1] Queue("SIP/0004f2040002-00000005", "sales") in new stack
-- Started music on hold, class 'default', on SIP/0004f2040002-00000005
== Using SIP RTP CoS mark 5
-- SIP/0004f2040001-00000006 is ringing
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">We can see the device state has changed to Ringing while the device is ringing.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-22" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> queue show sales
sales has 1 calls (max unlimited) in 'rrmemory' strategy (2s holdtime, 3s talktime), W:0, C:1, A:1, SL:0.0% within 0s
Members:
SIP/0004f2040001 (dynamic) (Ringing) has taken 1 calls (last was 14 secs ago)
Callers:
1. SIP/0004f2040002-00000005 (wait: 0:03, prio: 0)
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">Our queue member then answers the phone.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-23" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> -- SIP/0004f2040001-00000006 answered SIP/0004f2040002-00000005
-- Stopped music on hold on SIP/0004f2040002-00000005
-- Native bridging SIP/0004f2040002-00000005 and SIP/0004f2040001-00000006
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">And we can see the queue member is now in use.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-24" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> queue show sales
sales has 0 calls (max unlimited) in 'rrmemory' strategy (3s holdtime, 3s talktime), W:0, C:1, A:1, SL:0.0% within 0s
Members:
SIP/0004f2040001 (dynamic) (In use) has taken 1 calls (last was 22 secs ago)
No Callers
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">Then the call is hung up.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-25" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> == Spawn extension (devices, 100, 1) exited non-zero on 'SIP/0004f2040002-00000005'
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">And we see that our queue member is available to take another call.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-26" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> queue show sales
sales has 0 calls (max unlimited) in 'rrmemory' strategy (3s holdtime, 4s talktime), W:0, C:2, A:1, SL:0.0% within 0s
Members:
SIP/0004f2040001 (dynamic) (Not in use) has taken 2 calls (last was 6 secs ago)
No Callers
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">So we replace extension 100 and 101 with the following dialplan.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-27" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>; Call any of the queues we've defined in the [globals] section.
exten => _1XX,1,Verbose(2,Call queue as configured in the QUEUE_${EXTEN} global variable)
exten => _1XX,n,Set(thisQueue=${GLOBAL(QUEUE_${EXTEN})})
exten => _1XX,n,GotoIf($["${thisQueue}" = ""]?invalid_queue,1)
exten => _1XX,n,Verbose(2, --> Entering the ${thisQueue} queue)
exten => _1XX,n,Queue(${thisQueue})
exten => _1XX,n,Hangup()
exten => invalid_queue,1,Verbose(2,Attempted to enter invalid queue)
exten => invalid_queue,n,Playback(silence/1&invalid)
exten => invalid_queue,n,Hangup()
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">The <a class="confluence-link unresolved" href="#" style="color: #3b73af; text-decoration: none">globals</a> section contains the following two global variables.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-28" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>[globals]
QUEUE_100=sales
QUEUE_101=support
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">So when we dial extension 100, it matches our pattern _1XX. The number we dialed (100) is then retrievable via ${EXTEN} and we can get the name of queue 100 (sales) from the global variable QUEUE_100. We then assign it to the channel variable thisQueue so it is easier to work with in our dialplan.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-29" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>exten => _1XX,n,Set(thisQueue=${GLOBAL(QUEUE_${EXTEN})})
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">We then check to see if we've gotten a value back from the global variable which would indicate whether the queue was valid or not.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-30" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>exten => _1XX,n,GotoIf($["${thisQueue}" = ""]?invalid_queue,1)
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">First, we create a pattern match that takes star <img class="emoticon emoticon-yellow-star" src="/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/images/icons/emoticons/star_yellow.png" data-emoticon-name="yellow-star" alt="(star)" style="vertical-align: middle" /> plus the queue number that we want to login or logout of. So to login/out of the sales queue (100) we would dial *100. We use the same extension for logging in and out.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-31" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>; Extension *100 or *101 will login/logout a queue member from sales or support queues respectively.
exten => _*10[0-1],1,Set(xtn=${EXTEN:1}) ; save ${EXTEN} with * chopped off to ${xtn}
exten => _*10[0-1],n,Goto(queueLoginLogout,member_check,1) ; check if already logged into a queue
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">The first section is initializing some variables that we need throughout the member_check extension such as the name of the queue, the members currently logged into the queue, and the current device peer name (i.e. SIP/0004f2040001).</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-32" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>; ### Login or Logout a Queue Member
[queueLoginLogout]
exten => member_check,1,Verbose(2,Logging queue member in or out of the request queue)
exten => member_check,n,Set(thisQueue=${GLOBAL(QUEUE_${xtn})}) ; assign queue name to a variable
exten => member_check,n,Set(queueMembers=${QUEUE_MEMBER_LIST(${thisQueue})}) ; assign list of logged in members of thisQueue to
; a variable (comma separated)
exten => member_check,n,Set(thisActiveMember=SIP/${CHANNEL(peername)}) ; initialize 'thisActiveMember' as current device
exten => member_check,n,GotoIf($["${queueMembers}" = ""]?q_login,1) ; short circuit to logging in if we don't have
; any members logged into this queue
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">The next step is to finish initializing some values we need within the While() loop that we'll use to check if we're already logged into the queue. We set our ${field} variable to 1, which will be used as the field number offset in the CUT() function.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-33" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>; Initialize some values we'll use in the While() loop
exten => member_check,n,Set(field=1) ; start our field counter at one
exten => member_check,n,Set(logged_in=0) ; initialize 'logged_in' to "not logged in"
exten => member_check,n,Set(thisQueueMember=${CUT(queueMembers,\,,${field})}) ; initialize 'thisQueueMember' with the value in the
; first field of the comma-separated list
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">Now we get to enter our While() loop to determine if we're already logged in.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-34" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>; Enter our loop to check if our member is already logged into this queue
exten => member_check,n,While($[${EXISTS(${thisQueueMember})}]) ; while we have a queue member...
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">This is where we check to see if the member at this position of the list is the same as the device we're calling from. If it doesn't match, then we go to the 'check_next' priority label (where we increase our ${field} counter variable). If it does match, then we continue on in the dialplan.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-35" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>exten => member_check,n,GotoIf($["${thisQueueMember}" != "${thisActiveMember}"]?check_next) ; if 'thisQueueMember' is not the
; same as our active peer, then
; check the next in the list of
; logged in queue members
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">If we continued on in the dialplan, then we set the ${logged_in} channel variable to '1' which represents we're already logged into this queue. We then exit the While() loop with the ExitWhile() dialplan application.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-36" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>exten => member_check,n,Set(logged_in=1) ; if we got here, set as logged in
exten => member_check,n,ExitWhile() ; then exit our loop
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">If we didn't match this peer name in the list, then we increase our ${field} counter variable by one, update the ${thisQueueMember} channel variable and then move back to the top of the loop for another round of checks.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-37" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>exten => member_check,n(check_next),Set(field=$[${field} + 1]) ; if we got here, increase counter
exten => member_check,n,Set(thisQueueMember=${CUT(queueMembers,\,,${field})}) ; get next member in the list
exten => member_check,n,EndWhile() ; ...end of our loop
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">And once we exit our loop, we determine whether we need to log our device in or out of the queue.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-38" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>; if not logged in, then login to this queue, otherwise, logout
exten => member_check,n,GotoIf($[${logged_in} = 0]?q_login,1:q_logout,1) ; if not logged in, then login, otherwise, logout
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">The first two arguments for AddQueueMember() and RemoveQueueMember() are 'queue' and 'device'. There are additional arguments we can pass, and you can check those out with 'core show application AddQueueMember' and 'core show application RemoveQueueMember()'.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-39" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>; ### Login queue member ###
exten => q_login,1,Verbose(2,Logging ${thisActiveMember} into the ${thisQueue} queue)
exten => q_login,n,AddQueueMember(${thisQueue},${thisActiveMember}) ; login our active device to the queue
; requested
exten => q_login,n,Playback(silence/1) ; answer the channel by playing one second of silence
; If the member was added to the queue successfully, then playback "Agent logged in", otherwise, state an error occurred
exten => q_login,n,ExecIf($["${AQMSTATUS}" = "ADDED"]?Playback(agent-loginok):Playback(an-error-has-occurred))
exten => q_login,n,Hangup()
; ### Logout queue member ###
exten => q_logout,1,Verbose(2,Logging ${thisActiveMember} out of ${thisQueue} queue)
exten => q_logout,n,RemoveQueueMember(${thisQueue},${thisActiveMember})
exten => q_logout,n,Playback(silence/1)
exten => q_logout,n,ExecIf($["${RQMSTATUS}" = "REMOVED"]?Playback(agent-loggedoff):Playback(an-error-has-occurred))
exten => q_logout,n,Hangup()
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">You can see there are already a couple of queue members logged into the sales queue.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-40" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> queue show sales
sales has 0 calls (max unlimited) in 'rrmemory' strategy (3s holdtime, 4s talktime), W:0, C:2, A:1, SL:0.0% within 0s
Members:
SIP/0004f2040001 (dynamic) (Not in use) has taken no calls yet
SIP/0004f2040002 (dynamic) (Not in use) has taken no calls yet
No Callers
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">Then we dial *100 to logout the active device from the sales queue.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-41" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> == Using SIP RTP CoS mark 5
-- Executing [*100@devices:1] Set("SIP/0004f2040001-00000012", "xtn=100") in new stack
-- Executing [*100@devices:2] Goto("SIP/0004f2040001-00000012", "queueLoginLogout,member_check,1") in new stack
-- Goto (queueLoginLogout,member_check,1)
-- Executing [member_check@queueLoginLogout:1] Verbose("SIP/0004f2040001-00000012", "2,Logging queue member in or out of the request queue") in new stack
== Logging queue member in or out of the request queue
-- Executing [member_check@queueLoginLogout:2] Set("SIP/0004f2040001-00000012", "thisQueue=sales") in new stack
-- Executing [member_check@queueLoginLogout:3] Set("SIP/0004f2040001-00000012", "queueMembers=SIP/0004f2040001,SIP/0004f2040002") in new stack
-- Executing [member_check@queueLoginLogout:4] Set("SIP/0004f2040001-00000012", "thisActiveMember=SIP/0004f2040001") in new stack
-- Executing [member_check@queueLoginLogout:5] GotoIf("SIP/0004f2040001-00000012", "0?q_login,1") in new stack
-- Executing [member_check@queueLoginLogout:6] Set("SIP/0004f2040001-00000012", "field=1") in new stack
-- Executing [member_check@queueLoginLogout:7] Set("SIP/0004f2040001-00000012", "logged_in=0") in new stack
-- Executing [member_check@queueLoginLogout:8] Set("SIP/0004f2040001-00000012", "thisQueueMember=SIP/0004f2040001") in new stack
-- Executing [member_check@queueLoginLogout:9] While("SIP/0004f2040001-00000012", "1") in new stack
-- Executing [member_check@queueLoginLogout:10] GotoIf("SIP/0004f2040001-00000012", "0?check_next") in new stack
-- Executing [member_check@queueLoginLogout:11] Set("SIP/0004f2040001-00000012", "logged_in=1") in new stack
-- Executing [member_check@queueLoginLogout:12] ExitWhile("SIP/0004f2040001-00000012", "") in new stack
-- Jumping to priority 15
-- Executing [member_check@queueLoginLogout:16] GotoIf("SIP/0004f2040001-00000012", "0?q_login,1:q_logout,1") in new stack
-- Goto (queueLoginLogout,q_logout,1)
-- Executing [q_logout@queueLoginLogout:1] Verbose("SIP/0004f2040001-00000012", "2,Logging SIP/0004f2040001 out of sales queue") in new stack
== Logging SIP/0004f2040001 out of sales queue
-- Executing [q_logout@queueLoginLogout:2] RemoveQueueMember("SIP/0004f2040001-00000012", "sales,SIP/0004f2040001") in new stack
[Nov 12 12:08:51] NOTICE[11582]: app_queue.c:4842 rqm_exec: Removed interface 'SIP/0004f2040001' from queue 'sales'
-- Executing [q_logout@queueLoginLogout:3] Playback("SIP/0004f2040001-00000012", "silence/1") in new stack
-- <SIP/0004f2040001-00000012> Playing 'silence/1.slin' (language 'en')
-- Executing [q_logout@queueLoginLogout:4] ExecIf("SIP/0004f2040001-00000012", "1?Playback(agent-loggedoff):Playback(an-error-has-occurred)") in new stack
-- <SIP/0004f2040001-00000012> Playing 'agent-loggedoff.slin' (language 'en')
-- Executing [q_logout@queueLoginLogout:5] Hangup("SIP/0004f2040001-00000012", "") in new stack
== Spawn extension (queueLoginLogout, q_logout, 5) exited non-zero on 'SIP/0004f2040001-00000012'
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">And we can see that the device we loggd out by running 'queue show sales'.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-42" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> queue show sales
sales has 0 calls (max unlimited) in 'rrmemory' strategy (3s holdtime, 4s talktime), W:0, C:2, A:1, SL:0.0% within 0s
Members:
SIP/0004f2040002 (dynamic) (Not in use) has taken no calls yet
No Callers
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">We have two devices logged into the sales queue as we can see with the 'queue show sales' CLI command.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-43" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> queue show sales
sales has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
Members:
SIP/0004f2040002 (dynamic) (Not in use) has taken no calls yet
SIP/0004f2040001 (dynamic) (Not in use) has taken no calls yet
No Callers
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">We can then pause our devices with 'queue pause' which has the following format.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-44" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>Usage: queue {pause|unpause} member <member> [queue <queue> [reason <reason>]]
Pause or unpause a queue member. Not specifying a particular queue
will pause or unpause a member across all queues to which the member
belongs.
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">Lets pause device 0004f2040001 in the sales queue by executing the following.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-45" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> queue pause member SIP/0004f2040001 queue sales
paused interface 'SIP/0004f2040001' in queue 'sales' for reason 'lunch'
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">And we can see they are paused with 'queue show sales'.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-46" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> queue show sales
sales has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
Members:
SIP/0004f2040002 (dynamic) (Not in use) has taken no calls yet
SIP/0004f2040001 (dynamic) (paused) (Not in use) has taken no calls yet
No Callers
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">At this point the queue member will no longer receive calls from the system. We can unpause them with the CLI command 'queue unpause member'.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-47" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> queue unpause member SIP/0004f2040001 queue sales
unpaused interface 'SIP/0004f2040001' in queue 'sales'
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">And if you don't specify a queue, it will pause or unpause from all queues.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-48" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>*CLI> queue pause member SIP/0004f2040001
paused interface 'SIP/0004f2040001'
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">So if we want to pause ourselves in all queues, we can dial *00; unpausing can be done with *01. But if our agents just need to pause or unpause themselves from a single queue, then we will also accept *00100 to pause in queue 100 (sales), or we can unpause ourselves from sales with *01100.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-49" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>extensions.conf
---------------
; Allow queue members to pause and unpause themselves from all queues, or an individual queue.
;
; _*0[01]! pattern match will match on *00 and *01 plus 0 or more digits.
exten => _*0[01]!,1,Verbose(2,Pausing or unpausing queue member from one or more queues)
exten => _*0[01]!,n,Set(xtn=${EXTEN:3}) ; save the queue extension to 'xtn'
exten => _*0[01]!,n,Set(thisQueue=${GLOBAL(QUEUE_${xtn})}) ; get the queue name if available
exten => _*0[01]!,n,GotoIf($[${ISNULL(${thisQueue})} & ${EXISTS(${xtn})}]?invalid_queue,1) ; if 'thisQueue' is blank and the
; the agent dialed a queue exten,
; we will tell them it's invalid
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">So we're doing the following with our EXTEN variable.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-50" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> </span>${EXTEN:2:1}
offset ^ ^ length
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">Which causes the following.</p>
<table class="diff-macro diff-block-target diff-block-context" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-51" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> </span>*00100
^^ offset these characters
*00100
^ then return a digit length of one, which is digit 0
</pre> </td>
</tr>
</tbody>
</table>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-52" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>exten => _*0[01]!,n,GotoIf($[${EXTEN:2:1} = 0]?pause,1:unpause,1) ; determine if they wanted to pause
; or to unpause.
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">The following two extensions, pause & unpause, are used for pausing and unpausing our extension from the queue(s). We use the PauseQueueMember() and UnpauseQueueMember() dialplan applications which accept the queue name (optional) and the queue member name. If the queue name is not provided, then it is assumed we want to pause or unpause from all logged in queues.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-53" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>; Unpause ourselves from one or more queues
exten => unpause,1,NoOp()
exten => unpause,n,UnpauseQueueMember(${thisQueue},SIP/${CHANNEL(peername)}) ; if 'thisQueue' is populated we'll pause in
; that queue, otherwise, we'll unpause in
; in all queues
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p>
<ul class="diff-block-context" style="margin: 10px 0 0 0">
<li>variable name that contains the result of our operation</li>
<li>the value we're expecting to get back if successful</li>
<li>the filename to play</li>
</ul>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-54" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>exten => unpause,n,GoSub(changePauseStatus,start,1(UPQMSTATUS,UNPAUSED,available)) ; use the changePauseStatus subroutine and
; pass the values for: variable to check,
; value to check for, and file to play
exten => unpause,n,Hangup()
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">And the same method is done for pausing.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-55" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>; Pause ourselves in one or more queues
exten => pause,1,NoOp()
exten => pause,n,PauseQueueMember(${thisQueue},SIP/${CHANNEL(peername)})
exten => pause,n,GoSub(changePauseStatus,start,1(PQMSTATUS,PAUSED,unavailable))
exten => pause,n,Hangup()
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">Lets explore what happens in the subroutine we're using for pausing and unpausing.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-56" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>; ### Subroutine we use to check pausing and unpausing status ###
[changePauseStatus]
; ARG1: variable name to check, such as PQMSTATUS and UPQMSTATUS (PauseQueueMemberStatus / UnpauseQueueMemberStatus)
; ARG2: value to check for, such as PAUSED or UNPAUSED
; ARG3: file to play back if our variable value matched the value to check for
;
exten => start,1,NoOp()
exten => start,n,Playback(silence/1) ; answer line with silence
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">So when expanded, we'd end up with the following inside the IF() function.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-57" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>$["${PQMSTATUS}" = "PAUSED"]?unavailable:not-yet-connected
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">Otherwise, we'd get back a message saying "not yet connected" to indicate they are likely not logged into the queue they are attempting to change status in.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-58" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>; Please note that ${ARG1} is wrapped in ${ } in order to expand the value of ${ARG1} into
; the variable we want to retrieve the value from, i.e. ${${ARG1}} turns into ${PQMSTATUS}
exten => start,n,Playback(${IF($["${${ARG1}}" = "${ARG2}"]?${ARG3}:not-yet-connected)}) ; check if value of variable
; matches the value we're looking
; for and playback the file we want
; to play if it does
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-block-context" style="margin: 10px 0 0 0">If ${xtn} is null, then we just go to the end of the subroutine, but if it isn't then we will play back "in the queue" followed by the queue extension number indicating which queue they were (un)paused from.</p>
<table class="diff-macro diff-block-target" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-removed" id="removed-diff-59" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">
</span>exten => start,n,GotoIf($[${ISNULL(${xtn})}]?end) ; if ${xtn} is null, then just Return()
exten => start,n,Playback(in-the-queue) ; if not null, then playback "in the queue"
exten => start,n,SayNumber(${xtn}) ; and the queue number that we (un)paused from
exten => start,n(end),Return() ; return from were we came
</pre> </td>
</tr>
</tbody>
</table> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> </td>
</tr>
</tbody>
</table> </td>
</tr>
<tr>
<td class="email-content-main mobile-expand action-padding last-row-padding" style="padding: 0px; border-collapse: collapse; border-left: 1px solid #ccc; border-right: 1px solid #ccc; border-top: 0; border-bottom: 0; padding: 0 15px 15px 16px; background-color: #fff; padding-bottom: 10px; padding-bottom: 10px">
<table id="actions-pattern" cellspacing="0" cellpadding="0" border="0" width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 1px">
<tbody>
<tr>
<td id="actions-pattern-container" valign="middle" style="padding: 0px; border-collapse: collapse; padding: 15px 0 0 24px; vertical-align: middle">
<table align="left" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td class="actions-pattern-action-icon-container" style="padding: 0px; border-collapse: collapse; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 0px; vertical-align: middle"><a href="https://wiki.asterisk.org/wiki/display/AST/Building+Queues?src=email" title="View page Icon" style="color: #3b73af; text-decoration: none"><img class="actions-pattern-action-icon-image" height="16" width="16" border="0" title="View page Icon" src="cid:com.atlassian.confluence.plugins.confluence-email-resources%3Aview-page-email-adg-footer-item%3Aicon" alt="View page Icon" style="vertical-align: middle" /></a></td>
<td class="actions-pattern-action-text-container" style="padding: 0px; border-collapse: collapse; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 4px; padding-left: 5px; white-space: nowrap"><a href="https://wiki.asterisk.org/wiki/display/AST/Building+Queues?src=email" title="View page" style="color: #3b73af; text-decoration: none">View page</a></td>
<td class="actions-pattern-action-bull" style="padding: 0px; border-collapse: collapse; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 4px; color: #999; padding: 0 5px">•</td>
</tr>
</tbody>
</table>
<table align="left" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td class="actions-pattern-action-icon-container" style="padding: 0px; border-collapse: collapse; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 0px; vertical-align: middle"><a href="https://wiki.asterisk.org/wiki/display/AST/Building+Queues?showComments=true&showCommentArea=true&src=email#addcomment" title="Add comment Icon" style="color: #3b73af; text-decoration: none"><img class="actions-pattern-action-icon-image" height="16" width="16" border="0" title="Add comment Icon" src="cid:com.atlassian.confluence.plugins.confluence-email-resources%3Aadd-comment-to-content-email-adg-footer-item%3Aicon" alt="Add comment Icon" style="vertical-align: middle" /></a></td>
<td class="actions-pattern-action-text-container" style="padding: 0px; border-collapse: collapse; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 4px; padding-left: 5px; white-space: nowrap"><a href="https://wiki.asterisk.org/wiki/display/AST/Building+Queues?showComments=true&showCommentArea=true&src=email#addcomment" title="Add comment" style="color: #3b73af; text-decoration: none">Add comment</a></td>
<td class="actions-pattern-action-bull" style="padding: 0px; border-collapse: collapse; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 4px; color: #999; padding: 0 5px">•</td>
</tr>
</tbody>
</table>
<table style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td class="actions-pattern-action-icon-container" style="padding: 0px; border-collapse: collapse; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 0px; vertical-align: middle"><a href="https://wiki.asterisk.org/wiki/plugins/likes/like.action?contentId=4259968&src=email" title="Like Icon" style="color: #3b73af; text-decoration: none"><img class="actions-pattern-action-icon-image" height="16" width="16" border="0" title="Like Icon" src="cid:com.atlassian.confluence.plugins.confluence-like%3Aview-email-adg-content-item%3Aicon" alt="Like Icon" style="vertical-align: middle" /></a></td>
<td class="actions-pattern-action-text-container" style="padding: 0px; border-collapse: collapse; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 4px; padding-left: 5px; white-space: nowrap"><a href="https://wiki.asterisk.org/wiki/plugins/likes/like.action?contentId=4259968&src=email" title="Like" style="color: #3b73af; text-decoration: none">Like</a></td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table> </td>
</tr>
<tr>
<td class="email-content-rounded-bottom mobile-expand" style="padding: 0px; border-collapse: collapse; color: #fff; height: 5px; line-height: 5px; padding: 0 15px 0 16px; background-color: #fff; border-bottom-right-radius: 5px; border-bottom-left-radius: 5px; border-top: 0; border-left: 1px solid #ccc; border-bottom: 1px solid #ccc; border-right: 1px solid #ccc; mso-line-height-rule: exactly"> </td>
</tr>
</tbody>
</table> </td>
</tr>
<tr>
<td id="footer-pattern" style="padding: 0px; border-collapse: collapse; padding: 12px 20px">
<table id="footer-pattern-container" cellspacing="0" cellpadding="0" border="0" width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td id="footer-pattern-links-container" width="100%" style="padding: 0px; border-collapse: collapse; color: #999; font-size: 12px; line-height: 18px; font-family: Arial, sans-serif; mso-line-height-rule: exactly; mso-text-raise: 2px">
<table align="left" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333; font-size: 12px; line-height: 18px; font-family: Arial, sans-serif; mso-line-height-rule: exactly; mso-text-raise: 2px">
<tbody>
<tr>
<td class="footer-pattern-links mobile-resize-text" style="padding: 0px; border-collapse: collapse"><a href="https://wiki.asterisk.org/wiki/users/removespacenotification.action?spaceKey=AST&src=email" title="" style="color: #3b73af; text-decoration: none">Stop watching space</a></td>
<td class="footer-pattern-links-bull" style="padding: 0px; border-collapse: collapse; padding: 0 5px; color: #999">•</td>
</tr>
</tbody>
</table>
<table style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333; font-size: 12px; line-height: 18px; font-family: Arial, sans-serif; mso-line-height-rule: exactly; mso-text-raise: 2px">
<tbody>
<tr>
<td class="footer-pattern-links mobile-resize-text" style="padding: 0px; border-collapse: collapse"><a href="https://wiki.asterisk.org/wiki/users/editmyemailsettings.action?src=email" title="" style="color: #3b73af; text-decoration: none">Manage notifications</a></td>
</tr>
</tbody>
</table> </td>
</tr>
<tr>
<td id="footer-pattern-text" class="mobile-resize-text" width="100%" style="padding: 0px; border-collapse: collapse; color: #999; font-size: 12px; line-height: 18px; font-family: Arial, sans-serif; mso-line-height-rule: exactly; mso-text-raise: 2px; display: none">This message was sent by Atlassian Confluence 5.6.6</td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table>
<table id="sealed-section" border="0" cellpadding="0" cellspacing="0" width="0" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333; display: none">
<tbody>
<tr>
<td style="padding: 0px; border-collapse: collapse; border: 0; font-size: 0px; line-height: 0; mso-line-height-rule: exactly"></td>
</tr>
</tbody>
</table>
</body>
</html>