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<td id="header-avatar-image-container" valign="top" style="padding: 0px; border-collapse: collapse; vertical-align: top; width: 32px; padding-right: 9px"><a href="https://wiki.asterisk.org/wiki/display/~rnewton?src=email" style="color: #3b73af; text-decoration: none"><img id="header-avatar-image" class="image_fix" src="cid:avatar_925838d3d8b1f71935f30b314c925d64" height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top" /></a></td>
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<td class="notification-comment-pattern-container mobile-resize-text" style="padding: 0px; border-collapse: collapse; padding: 0px"><strong>Change comment:</strong> changed heading levels</td>
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<td id="page-title-pattern-icon-image-container-cell" style="padding: 0px; border-collapse: collapse; width: 16px; padding: 9px 8px 0px 0px; mso-text-raise: 5px; mso-line-height-rule: exactly"><a href="https://wiki.asterisk.org/wiki/display/AST/Super+Awesome+Company?src=email" title="page icon" style="vertical-align: top;; color: #3b73af; text-decoration: none"><img style="vertical-align: top; display: block;" src="cid:page-icon" alt="page icon" title="page icon" height="16" width="16" border="0" /></a></td>
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<td class="content-excerpt-pattern-container mobile-resize-text " style="padding: 0px; border-collapse: collapse; padding: 0 0 0 24px"> <p class="diff-context-placeholder" style="margin: 10px 0 0 0; margin-top: 0">...</p>
<ul class="diff-block-context" style="margin: 10px 0 0 0">
<li> desk phones for each of its employees</li>
<li> the ability for each employee to receive direct calls from their loved ones at home as well as kind-hearted telemarketers</li>
<li> the ability for each employee to place calls to their loved ones at home, their bookies, and also potential customers</li>
<li> the ability for employees to call one another inside of the office</li>
<li> a main number that can be dialed by the public and that is answered by a friendly and sarcastic voice that can direct callers about what might be best for them</li>
<li> a queue for inbound customers inquiring about many of the fine SAC software offerings</li>
<li> a queue for inbound customers wondering why many of the fine SAC software offerings fail to live up to what customers refer to as "promises"</li>
<li> an operator to handle callers that spend too much time waiting in queues</li>
<li> voicemail boxes for each of the employees</li>
<li> a conference bridge for use by customers and employees</li>
<li> a conference bridge for use by employees only</li>
</ul> <h2 id="SuperAwesomeCompany-CompanyOrganization" class="diff-block-target" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-changed" id="changed-diff-0" style="background-color: #d6f0ff;">Company Organization</span> </h2> <p class="diff-block-context" style="margin: 10px 0 0 0">SAC employees 15 people with the following corporate structure:</p> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0"> <br />By a stroke of luck, Freddie was also the original registrant of the <a href="http://example.com" class="external-link" rel="nofollow" style="color: #3b73af; text-decoration: none">example.com</a> domain name, which, having been lost in years past, she recently managed to win back from ICANN in a game of high-stakes chubby bunny.</p> <h2 id="SuperAwesomeCompany-OutsideConnectivityandNetworking" class="diff-block-target" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-changed" id="changed-diff-1" style="background-color: #d6f0ff;">Outside Connectivity and Networking</span> </h2> <p class="diff-block-context" style="margin: 10px 0 0 0">SAC, located in the ghost town of Waldo, Alabama, is fortunate to have access to any type of telecommunications. In spite of Waldo’s sole telecom company, WaldoCom, having turned off the lights and locked the doors on their way out, gigabit Internet connectivity over Metro Ethernet is available and operational. It is rumored that WaldoCom left behind a skeleton crew to maintain equipment on an ongoing basis.</p> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">SAC has purchased a well-loved Linksys WRT54G, aka "Old Unreliable," from the now defunct Waldo Happy Hands Club. They intend to use it terminate the Ethernet connectivity from WaldoCom. WaldoCom provides a single IPv4 address across the link - 203.0.113.1. The Linksys will provide NAT translation from the Internet to the internal SAC campus network. Within the SAC network, the 10.0.0.0/8 address space will be used.</p> <h3 id="SuperAwesomeCompany-DIDs/TelephoneNumbers" class="diff-block-target" style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0"> <span class="diff-html-changed" id="changed-diff-2" style="background-color: #d6f0ff;">DIDs / Telephone Numbers</span> </h3> <p class="diff-block-context" style="margin: 10px 0 0 0">Digium has provided SAC with a block of 300 DIDs (Telephone numbers) beginning with 256-555-1100 and ending with 256-555-1299.</p> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">For outbound calls, each SAC employee’s 10-digit DID number is provided as their Caller ID.</p> <h2 id="SuperAwesomeCompany-InternalCalls" class="diff-block-target" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-changed" id="changed-diff-3" style="background-color: #d6f0ff;">Internal Calls</span> </h2> <p class="diff-block-context" style="margin: 10px 0 0 0">As a shortcut to dialing 10 digits, SAC uses 3-digit dialing for calls between internal employees. The 3 digits assigned to each employee match that employees last 3 digits of their inbound DID. Each employee has been individually assigned a number that can be dialed by any other employee.</p> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">SAC also has several internal extensions that do not map directly to DIDs.</p> <h3 id="SuperAwesomeCompany-CallstoanExtension" class="diff-block-target" style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0"> <span class="diff-html-changed" id="changed-diff-4" style="background-color: #d6f0ff;">Calls to an Extension</span> </h3> <p class="diff-block-context" style="margin: 10px 0 0 0">Calls made directly to an extension should ring for 30 sec. After 30 seconds, callers should be directed to the voicemail box of the employee. If the employee was on the phone at the time, callers should hear the voicemail busy greeting; otherwise, callers should hear the voicemail unavailable greeting.</p> <h3 id="SuperAwesomeCompany-Voicemail" class="diff-block-target" style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0"> <span class="diff-html-changed" id="changed-diff-5" style="background-color: #d6f0ff;">Voicemail</span> </h3> <p class="diff-block-context" style="margin: 10px 0 0 0">When Asterisk records a voicemail for an SAC employee, it should forward a copy of that voicemail to the employee's e-mail.</p> <h2 id="SuperAwesomeCompany-MainIVR" class="diff-block-target" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-changed" id="changed-diff-6" style="background-color: #d6f0ff;">Main IVR</span> </h2> <p class="diff-block-context" style="margin: 10px 0 0 0">SAC has a main IVR. Potential multi-level marketing brand ambassadors or disgruntled bottom-tier customers who find SAC in the WaldoCom Yellow Pages are greeted with a friendly voice and the following helpful message:</p> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">If no DTMF entry is detected, the main IVR repeats twice and then hangs up on the caller.</p> <h2 id="SuperAwesomeCompany-EmployeeNumberPlan" class="diff-block-target" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-changed" id="changed-diff-7" style="background-color: #d6f0ff;">Employee Number Plan</span> </h2> <p class="diff-block-context" style="margin: 10px 0 0 0">Temple Morgan, Esquire, Life Assistant to the President for Life, Lindsey Freddie, has randomly assigned the following phone numbers for each of the employees:</p> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p>
<ul class="diff-block-context" style="margin: 10px 0 0 0">
<li>Maria Berny - 256-555-1101</li>
<li>Tommie Briar - 256-555-1102</li>
<li>Penelope Bronte - 256-555-1103</li>
<li>Richard Casey - 256-555-1104</li>
<li>Garnet Claude - 256-555-1105</li>
<li>Aaron Courtney - 256-555-1106</li>
<li>Lindsey Freddie - 256-555-1107</li>
<li>Colby Hildred - 256-555-1108</li>
<li>Terry Jules - 256-555-1109</li>
<li>Hollis Justy - 256-555-1110</li>
<li>Temple Morgan - 256-555-1111</li>
<li>Franny Ocean - 256-555-1112</li>
<li>Laverne Roberts - 256-555-1113</li>
<li>Sal Smith - 256-555-1114</li>
<li>Dusty Williams - 256-555-1115</li>
</ul> <h3 id="SuperAwesomeCompany-OtherNumbers" class="diff-block-target" style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0"> <span class="diff-html-changed" id="changed-diff-8" style="background-color: #d6f0ff;">Other Numbers</span> </h3> <p class="diff-block-context" style="margin: 10px 0 0 0">SAC provides an extension, 800, that lets internal employees directly dial their voicemail box. When internal SAC employees dial their voicemail box, they’re not prompted for their mailbox number or their PIN code.</p> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">The company has a conference room that can be used by customers and employees on extension 650.</p> <p class="diff-block-context" style="margin: 10px 0 0 0"> </p> <h2 id="SuperAwesomeCompany-SalesQueue" class="diff-block-target" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-changed" id="changed-diff-9" style="background-color: #d6f0ff;">Sales Queue</span> </h2> <p class="diff-block-context" style="margin: 10px 0 0 0">Calls to the Sales Queue should ring Terry, Garnet and Franny in ring-all fashion</p> <p class="diff-block-context" style="margin: 10px 0 0 0">If no one answers a call to the Sales Queue after 5 minutes, the caller should be directed to the Operator so that the Operator can take a message and have a Sales person contact the caller at a later time.</p> <h2 id="SuperAwesomeCompany-CustomerAdvocateQueue" class="diff-block-target" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-changed" id="changed-diff-10" style="background-color: #d6f0ff;">Customer Advocate Queue</span> </h2> <p class="diff-block-context" style="margin: 10px 0 0 0">Calls to the Customer Advocate Queue should ring Maria, Dusty and Tommie in ring-all fashion.</p> <p class="diff-block-context" style="margin: 10px 0 0 0">If no one answers a call to the Customer Advocate queue after 20 minutes, the caller should be directed to the Operator so that the Operator can take a message and have a Customer Advocate contact the caller at a later time.</p> <h2 id="SuperAwesomeCompany-Operator" class="diff-block-target" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-changed" id="changed-diff-11" style="background-color: #d6f0ff;">Operator</span> </h2> <p class="diff-block-context" style="margin: 10px 0 0 0">Temple Morgan serves as the Operator for SAC.</p> <h2 id="SuperAwesomeCompany-Deskphones" class="diff-block-target" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-changed" id="changed-diff-12" style="background-color: #d6f0ff;">Deskphones</span> </h2> <p class="diff-block-context" style="margin: 10px 0 0 0">Each SAC employee is provided with a Digium D70 model telephone.</p> <h2 id="SuperAwesomeCompany-Outboundcalls" class="diff-block-target" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-changed" id="changed-diff-13" style="background-color: #d6f0ff;">Outbound calls</span> </h2> <p class="diff-block-context" style="margin: 10px 0 0 0">Because WaldoCom never upgraded their switches beyond 5-digit dialing, which now covers the entire metropolis of Waldo, SAC employees are not used to dialing 10-digit numbers. Since most calls to potential customers will be made inside the local Waldo area, SAC has managed, through extensive training, to convince their employees to dial 7-digits for local Waldo numbers dialed over their Digium trunk. Because Freddie believes there may be a market for the Broomshakalaka and other products outside of Waldo, perhaps even as far away as Montgomery or Mobile, she has also insisted that 10-digit dialing and 1+10-digit dialing be possible.</p> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> </td>
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