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<td id="header-avatar-image-container" valign="top" style="padding: 0px; border-collapse: collapse; vertical-align: top; width: 32px; padding-right: 9px"><a href="https://wiki.asterisk.org/wiki/display/~mjordan?src=email" style="color: #3b73af; text-decoration: none"><img id="header-avatar-image" class="image_fix" src="cid:avatar_ce51dcf276530e4a4b00548e2a6d0905" height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top" /></a></td>
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</tr>
</tbody>
</table> </td>
</tr>
<tr>
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<tbody>
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<h1 id="IssueTrackerWorkflow-Overview" style="margin: 10px 0 0 0; margin-top: 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0; margin-top: 0"> <span class="diff-html-changed" id="changed-diff-0" style="background-color: #d6f0ff;">Overview</span> </h1>
<p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">This document describes how issues move through the </span><a href="https://issues.asterisk.org/jira" class="external-link" rel="nofollow" style="color: #3b73af; text-decoration: none"><span class="diff-html-changed" style="background-color: #d6f0ff;">Asterisk Issue Tracker</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;">. It is most beneficial for Asterisk bug marshals; however, it is also good reading for anyone who may be filing issues or wondering how the Asterisk Open Source project moves issues from filing to completion.</span> </p>
</div> </td>
<td valign="top" width="30%" class="cell aside" data-type="aside" style="padding: 0px; border-collapse: collapse">
<div class="innerCell">
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<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" id="added-diff-0" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/panel.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Panel</span></th>
</tr>
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<td class="diff-macro-properties" style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;padding: 0; border: 1px solid #dddddd;; padding: 0px; border-collapse: collapse">
<table style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">title</span></td>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">On This Page</span></td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
<tbody>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <p style="margin: 10px 0 0 0; margin-top: 0"></p>
<table class="diff-macro bodyless diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;margin: 5px 0; padding: 0; width: auto;background-color: #ddfade;border-color: #93c49f;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/toc.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Table of Contents</span></th>
</tr>
</thead>
</table> <p style="margin: 10px 0 0 0"></p> </td>
</tr>
</tbody>
</table>
</div> </td>
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<table width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
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<td valign="top" class="cell normal" data-type="normal" style="padding: 0px; border-collapse: collapse">
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<h1 id="IssueTrackerWorkflow-IssueTrackerWorkflow" style="margin: 10px 0 0 0; margin-top: 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0; margin-top: 0"> <span class="diff-html-changed" id="changed-diff-1" style="background-color: #d6f0ff;">Issue Tracker Workflow</span> </h1>
<p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">The workflow in the issue tracker is handled in the following way:</span> </p>
<ol style="margin: 10px 0 0 0">
<li> <span class="diff-html-changed" style="background-color: #d6f0ff;">A bug is reported and is automatically placed in the </span><strong><span class="diff-html-changed" style="background-color: #d6f0ff;">Triage</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> status.</span> </li>
<li> <p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">The Bug Marshall team should go through bugs in the </span><strong><span class="diff-html-changed" style="background-color: #d6f0ff;">Triage</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> status to determine whether the report is valid (not a duplicate, hasn't already been fixed, not a tech support issue, etc.). Invalid reports should be set to 'Closed' with the appropriate resolution set. Categories and descriptions should be corrected at this point.</span> </p>
<table class="diff-macro diff-html-changed" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-changed" style="background-color: #d6f0ff;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/note.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Note</span></th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">Issues should also have enough information for a developer to either reproduce the issue or determine where an issue exists (or both). If this is not the case then the issue should be moved to 'Waiting for Feedback' with the appropriate information requested. See </span><a class="confluence-link unresolved" href="#" style="color: #3b73af; text-decoration: none"><span class="diff-html-changed" style="background-color: #d6f0ff;">Asterisk Issue Guidelines</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;"> for more information on what an issue should have before it is accepted.</span> </p> </td>
</tr>
</tbody>
</table> </li>
<li> <span class="diff-html-changed" style="background-color: #d6f0ff;">The next step is to determine whether the report is about a bug or a submission of a new feature:</span>
<ul style="margin: 10px 0 0 0">
<li> <span class="diff-html-changed" style="background-color: #d6f0ff;">BUG: A bug should be moved into the </span><strong><span class="diff-html-changed" style="background-color: #d6f0ff;">Open</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> status by clicking </span><em><span class="diff-html-changed" style="background-color: #d6f0ff;">Acknowledge</span></em><span class="diff-html-changed" style="background-color: #d6f0ff;"> if enough information has been provided by the reporter to either reproduce the issue or clearly see where an issue may lie. The bug may also be assigned to a developer for the creation of the initial patch, or review of the issue.</span> <br /> <span class="diff-html-changed" style="background-color: #d6f0ff;"> If a patch has been created for the issue, it is acceptable to modify the summary with the text "[</span><span class="confluence-link"><span class="diff-html-changed" style="background-color: #d6f0ff;">patch</span></span><span class="diff-html-changed" style="background-color: #d6f0ff;">]" to indicate that a patch is available for the issue. At this point, initial code review and discussion about the patch will take place, either on the issue or on </span><a href="https://reviewboard.asterisk.org" class="external-link" rel="nofollow" style="color: #3b73af; text-decoration: none"><span class="diff-html-changed" style="background-color: #d6f0ff;">Review Board</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;">. One the patch has been sufficiently reviewed, the patch can be committed by a developer and the issue closed.</span> </li>
<li> <span class="diff-html-changed" style="background-color: #d6f0ff;">FEATURE: New features must be filed with a patch. As such, the issues can be immediately moved into the </span><strong><span class="diff-html-changed" style="background-color: #d6f0ff;">Open</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> status by clicking </span><em><span class="diff-html-changed" style="background-color: #d6f0ff;">Acknowledge</span></em><span class="diff-html-changed" style="background-color: #d6f0ff;"> and be reviewed for adherence to </span><a class="confluence-link unresolved" href="#" style="color: #3b73af; text-decoration: none"><span class="diff-html-changed" style="background-color: #d6f0ff;">Coding Guidelines</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;"> and, if needed, a more formal </span><a href="https://reviewboard.asterisk.org" class="external-link" rel="nofollow" style="color: #3b73af; text-decoration: none"><span class="diff-html-changed" style="background-color: #d6f0ff;">code review</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;">. From there any changes to style or semantics of the patch based on feedback from the community can be discussed, and changes to the patch made. Once the feature has been accepted, or a decision has been made that it will not be merged, the issue should be </span><strong><span class="diff-html-changed" style="background-color: #d6f0ff;">Closed</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> with the appropriate resolution. For more information on submitting new features to the Asterisk project, see the </span><a class="confluence-link unresolved" href="#" style="color: #3b73af; text-decoration: none"><span class="diff-html-changed" style="background-color: #d6f0ff;">New Feature Guidelines</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;"> guidelines.</span> </li>
</ul> </li>
<li> <span class="diff-html-changed" style="background-color: #d6f0ff;">If at any point in the workflow, an issue requires feedback from the original poster of the issue, the status should be changed to </span><strong><span class="diff-html-changed" style="background-color: #d6f0ff;">Waiting for Feedback</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;">. Once the required information has been provided, it should be placed back in the appropriate point of the workflow by using the </span><em><span class="diff-html-changed" style="background-color: #d6f0ff;">Send Back</span></em><span class="diff-html-changed" style="background-color: #d6f0ff;"> button.</span> </li>
<li> <span class="diff-html-changed" style="background-color: #d6f0ff;">If at any point in the workflow, a developer or bug marshal would like to take responsibility for doing the work that is necessary to progress an issue, the issue can be assigned to that developer and the issue moved into the </span><strong><span class="diff-html-changed" style="background-color: #d6f0ff;">In Progress</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> state. At that point the developer assigned to the issue will be responsible for moving the issue to completion.</span> </li>
</ol>
<h1 id="IssueTrackerWorkflow-WorkflowSummary" style="margin: 10px 0 0 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">Workflow Summary</span> </h1>
<p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">The following is a list of valid statuses and what they mean to the work flow.</span> </p>
<h2 id="IssueTrackerWorkflow-Triage" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">Triage</span> </h2>
<p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">This issue is awaiting review or in review by bug marshals. Categorization of the issue, summary, description, version, and other related information should be fixed as appropriate. See the </span><a class="confluence-link unresolved" href="#" style="color: #3b73af; text-decoration: none"><span class="diff-html-changed" style="background-color: #d6f0ff;">Asterisk Issue Guidelines</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;"> for more information.</span> </p>
<h3 id="IssueTrackerWorkflow-WaitingforFeedback" style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">Waiting for Feedback</span> </h3>
<p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">This issue requires feedback from the poster of the issue before any additional progress in the workflow can be made. This may include providing additional </span><a class="confluence-link unresolved" href="#" style="color: #3b73af; text-decoration: none"><span class="diff-html-changed" style="background-color: #d6f0ff;">debugging</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;"> information, or a </span><a class="confluence-link unresolved" href="#" style="color: #3b73af; text-decoration: none"><span class="diff-html-changed" style="background-color: #d6f0ff;">backtrace</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;"> with </span><code style="font-family: monospace"><span class="diff-html-changed" style="background-color: #d6f0ff;">DONT_OPTIMIZE</span></code><span class="diff-html-changed" style="background-color: #d6f0ff;"> enabled, for example.</span> </p>
<h3 id="IssueTrackerWorkflow-Open" style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">Open</span> </h3>
<p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">This is a submitted bug or new feature (with patch!) which has yet to be worked either by an Asterisk community developer or by a developer at Digium Asterisk developer, but appears to be a valid bug or new feature based on the description and provided debugging information.</span> </p>
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-changed" style="background-color: #d6f0ff;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/info.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Info</span></th>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">An issue can also be in the </span><strong><span class="diff-html-changed" style="background-color: #d6f0ff;">Reopen</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> state, indicating that it was closed but reopened for some reason. This state is semantically the same as </span><strong><span class="diff-html-changed" style="background-color: #d6f0ff;">Open</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;">.</span> </p> </td>
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<h3 id="IssueTrackerWorkflow-InProgress" style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">In Progress</span> </h3>
<p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">This is an issue which is currently being actively worked by an assigned developer. At this stage, it would be appropriate to have a patch being developed or attached to the issue for review.</span> </p>
<h3 id="IssueTrackerWorkflow-Closed" style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">Closed</span> </h3>
<p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">The issue has been resolved, and a patch has either been committed or the issue has been rejected for some reason.</span> </p>
<h1 id="IssueTrackerWorkflow-SeverityLevels" style="margin: 10px 0 0 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">Severity Levels</span> </h1>
<p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">Severity levels can be selected for an issue and may be viewed by bug marshals as a way to categorize issues for priority; however, a high priority does not necessarily entail that any bug marshal will treat that issue with any greater urgency.</span> </p>
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-changed" style="background-color: #d6f0ff;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/warning.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Warning</span></th>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">The </span><strong><span class="diff-html-changed" style="background-color: #d6f0ff;">Blocker</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> severity may be used by bug marshals as a way to indicate that the Asterisk developer community has decided that an issue is of such critical importance that it should prevent release of a new version of Asterisk in the affected branches. In general, this status should be used sparingly and may warrant discussion on the issue tracker if assigned to an issue. Issue reporters should not select the </span><strong><span class="diff-html-changed" style="background-color: #d6f0ff;">Blocker</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> severity.</span> </p> </td>
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<h1 id="IssueTrackerWorkflow-Notes" style="margin: 10px 0 0 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">Notes</span> </h1>
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<li> <span class="diff-html-changed" style="background-color: #d6f0ff;">Using the filters in Jira - such as the </span><a href="https://issues.asterisk.org/jira/secure/IssueNavigator.jspa?mode=hide&requestId=11493" class="external-link" rel="nofollow" style="color: #3b73af; text-decoration: none"><span class="diff-html-changed" style="background-color: #d6f0ff;">Triage (Supported)</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;"> filter is - useful for finding issues that need attention quickly.</span> </li>
<li> <span class="diff-html-changed" style="background-color: #d6f0ff;">The issue tracker now has the ability to monitor the commits list, and if the </span><a class="confluence-link unresolved" href="#" style="color: #3b73af; text-decoration: none"><span class="diff-html-changed" style="background-color: #d6f0ff;">commit message</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;"> contains the appropriate tag, e.g., "</span> </li>
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<li> <span class="diff-html-changed" id="changed-diff-2" style="background-color: #d6f0ff;">ASTERISK-9999 </span> </li>
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<li> <span class="diff-html-added" id="added-diff-1" style="font-size: 100%; background-color: #ddfade;">#close</span><span class="diff-html-changed" id="changed-diff-3" style="background-color: #d6f0ff;">", the bug will automatically be closed.</span> </li>
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<td class="footer-pattern-links mobile-resize-text" style="padding: 0px; border-collapse: collapse"><a href="https://wiki.asterisk.org/wiki/users/removespacenotification.action?spaceKey=AST&src=email" title="" style="color: #3b73af; text-decoration: none">Stop watching space</a></td>
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<td class="footer-pattern-links mobile-resize-text" style="padding: 0px; border-collapse: collapse"><a href="https://wiki.asterisk.org/wiki/users/editmyemailsettings.action?src=email" title="" style="color: #3b73af; text-decoration: none">Manage notifications</a></td>
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