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<style type="text/css">@media only screen and (max-device-width: 480px) {.mobile-only {
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/* iPhone 3GS fix for unwanted 20px right margin */
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#footer-pattern-text {
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#footer-pattern-links-container { line-height: 0 !important;}
.footer-pattern-links.mobile-resize-text,
.footer-pattern-links.mobile-resize-text,
#footer-pattern-text.mobile-resize-text,
#footer-pattern-links-container.no-footer-links {
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#footer-pattern-links-container table { display: inline-block !important; float: none !important; }
#footer-pattern-links-container, #footer-pattern-text { text-align: center !important; }
#footer-pattern-links { padding-bottom: 5px !important; }
/** Team Calendar overrides, these should be removed when notifications are updated in Team Calendars. For now CSS
overrides are being used because the structure of the content can't change without rereleasing the plugin */
.mail-calendar-container .day-header + table tr td:first-child {
vertical-align: top !important;
padding-top: 5px !important;
}}
@media (min-width: 900px) {#center-content-table { width: 900px; }}
@media all {#outlook a {padding:0;} /* Force Outlook to provide a "view in browser" menu link. */
/* Prevent Webkit and Windows Mobile platforms from changing default font sizes.*/
body{-webkit-text-size-adjust:100%; -ms-text-size-adjust:100%;}
.ExternalClass {width:100%;} /* Force Hotmail to display emails at full width */
#background-table {margin:0; padding:0; width:100% !important; }
/* Needed to override highlighting on date and time links in iOS */
.grey a {color: #707070; text-decoration: none; }/* These styles are appended to the head element of a notification in order to prevent Apple Mail and similar
clients from underlining the due dates with a blue hyperlink */
/* a lozenge outside an inline task should always be #333, lozenges inside an inline task should be
colored according to their upcoming due dates, a completed task date lozenge or deleted task date
lozenge should always be #707070 */
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.inline-task-text-container.content-deleted-color .date-time-lozenge a,
.inline-task-text-container.checked .date-time-lozenge a {
color: #707070; text-decoration: none;
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<td id="header-avatar-image-container" valign="top" style="padding: 0px; border-collapse: collapse; vertical-align: top; width: 32px; padding-right: 9px"><a href="https://wiki.asterisk.org/wiki/display/~mmichelson?src=email" style="color: #3b73af; text-decoration: none"><img id="header-avatar-image" class="image_fix" src="cid:avatar_99ed0aa29d6f204db4785296f8170422" height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top" /></a></td>
<td id="header-text-container" valign="middle" style="padding: 0px; border-collapse: collapse; vertical-align: middle; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 1px">Mark Michelson <strong>edited</strong> a page</td>
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<td class="email-content-rounded-top mobile-expand" style="padding: 0px; border-collapse: collapse; color: #fff; padding: 0 15px 0 16px; height: 15px; background-color: #fff; border-left: 1px solid #ccc; border-top: 1px solid #ccc; border-right: 1px solid #ccc; border-bottom: 0; border-top-right-radius: 5px; border-top-left-radius: 5px"> </td>
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<td class="email-content-main mobile-expand" style="padding: 0px; border-collapse: collapse; border-left: 1px solid #ccc; border-right: 1px solid #ccc; border-top: 0; border-bottom: 0; padding: 0 15px 15px 16px; background-color: #fff">
<table class="notification-comment-pattern" cellspacing="0" cellpadding="0" border="0" width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 2px">
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<td class="notification-comment-pattern-container mobile-resize-text" style="padding: 0px; border-collapse: collapse; padding: 0px"><strong>Change comment:</strong> General edits: removed sections, reworded parts, removed giant NOTE TO SELF</td>
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<td class="email-content-main mobile-expand padding-top border-top" style="padding: 0px; border-collapse: collapse; border-left: 1px solid #ccc; border-right: 1px solid #ccc; border-top: 0; border-bottom: 0; padding: 0 15px 15px 16px; background-color: #fff; border-top: 1px solid #ccc; padding-top: 15px">
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<td id="page-title-pattern-icon-image-container-cell" style="padding: 0px; border-collapse: collapse; width: 16px; padding: 9px 8px 0px 0px; mso-text-raise: 5px; mso-line-height-rule: exactly"><a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+PJSIP+Troubleshooting+Guide?src=email" title="page icon" style="vertical-align: top;; color: #3b73af; text-decoration: none"><img style="vertical-align: top; display: block;" src="cid:page-icon" alt="page icon" title="page icon" height="16" width="16" border="0" /></a></td>
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<td style="vertical-align: top;; padding: 0px; border-collapse: collapse; padding-right: 5px; font-size: 20px; line-height: 30px; mso-line-height-rule: exactly" id="page-title-pattern-header-container"><span id="page-title-pattern-header" style="font-family: Arial, sans-serif; padding: 0; font-size: 20px; line-height: 30px; mso-text-raise: 2px; mso-line-height-rule: exactly; vertical-align: middle"><a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+PJSIP+Troubleshooting+Guide?src=email" title="Asterisk PJSIP Troubleshooting Guide" style="color: #3b73af; text-decoration: none">Asterisk PJSIP Troubleshooting Guide</a></span></td>
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<td class="email-content-main mobile-expand" style="padding: 0px; border-collapse: collapse; border-left: 1px solid #ccc; border-right: 1px solid #ccc; border-top: 0; border-bottom: 0; padding: 0 15px 15px 16px; background-color: #fff">
<table class="content-excerpt-pattern" cellspacing="0" cellpadding="0" border="0" width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 1px">
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<td class="content-excerpt-pattern-container mobile-resize-text " style="padding: 0px; border-collapse: collapse; padding: 0 0 0 24px"> <p class="diff-context-placeholder" style="margin: 10px 0 0 0; margin-top: 0">...</p>
<ul class="diff-block-target" style="margin: 10px 0 0 0">
<li>Ensure that your identify section has <code style="font-family: monospace">type = identify</code> in it. Without this, Asterisk will completely ignore the configuration section.</li>
<li>Ensure that your identify section has an <code style="font-family: monospace"><span class="diff-html-removed" id="removed-diff-0" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">endpoint =</span></code><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> </span><code style="font-family: monospace"><span class="diff-html-added" id="added-diff-0" style="font-size: 100%; background-color: #ddfade;">endpoint </span></code>option set in it and that the endpoint is spelled correctly.</li>
<li>Double-check your <code style="font-family: monospace">match</code> lines for common errors:
<ul style="margin: 10px 0 0 0">
<li>You cannot use FQDNs or hostnames. You must use IP addresses.</li>
<li>Ensure that you do not have an invalid netmask (e.g. 10.9.3.4/255.255.255.300, 127.0.0.1/33).</li>
<li>Ensure that you have not mixed up /0 and /32 when using CIDR notation.</li>
</ul> </li>
<li> <p style="margin: 10px 0 0 0; margin-top: 0">If you are using a configuration method other than a config file, ensure that <code style="font-family: monospace">sorcery.conf</code> is configured correctly. Since identify sections are not provided by the base <code style="font-family: monospace">res_pjsip.so</code> module, you must ensure that the configuration resides in the <code style="font-family: monospace">res_pjsip_endpoint_identifier_ip</code> section of <code style="font-family: monospace">sorcery.conf</code>. For example, if you are using dynamic realtime, you might have the following configuration:</p>
<table class="diff-macro" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/panel.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Panel</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-properties" style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;padding: 0; border: 1px solid #dddddd;; padding: 0px; border-collapse: collapse">
<table style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse">title</td>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse">sorcery.conf</td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse">
<table class="diff-macro" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/noformat.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>No Format</th>
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<td class="diff-macro-properties" style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;padding: 0; border: 1px solid #dddddd;; padding: 0px; border-collapse: collapse">
<table style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse">nopanel</td>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse">true</td>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">[res_pjsip_endpoint_identifier_ip]
identify = realtime,ps_endpoint_id_ips</pre> </td>
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</table> </td>
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</tbody>
</table> <p style="margin: 10px 0 0 0">And then you would need the corresponding config in <code style="font-family: monospace">extconfig.conf</code>:</p>
<table class="diff-macro" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/panel.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Panel</th>
</tr>
</thead>
<tbody>
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<td class="diff-macro-properties" style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;padding: 0; border: 1px solid #dddddd;; padding: 0px; border-collapse: collapse">
<table style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse">title</td>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse">extconfig.conf</td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
<tbody>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse">
<table class="diff-macro" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/noformat.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>No Format</th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-properties" style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;padding: 0; border: 1px solid #dddddd;; padding: 0px; border-collapse: collapse">
<table style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse">nopanel</td>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse">true</td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">[settings]
ps_endpoint_id_ips => odbc </pre> </td>
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</tbody>
</table> </td>
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</tbody>
</table> </li>
</ul> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">Notice the "InAuth" on the second line of output. This shows that the endpoint's auth is pointing to a configuration section called "david-auth" and that the auth section has a username of "david". If you do not see an "InAuth" specified for the endpoint, then this means that Asterisk does not see that the endpoint is configured for authentication. Check the following:</p>
<ul class="diff-block-target" style="margin: 10px 0 0 0">
<li>Ensure that there is an <code style="font-family: monospace"><span class="diff-html-removed" id="removed-diff-1" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">auth =</span></code><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> </span><code style="font-family: monospace"><span class="diff-html-added" id="added-diff-1" style="font-size: 100%; background-color: #ddfade;">auth </span></code>line in your endpoint's configuration.</li>
<li>Ensure that the auth that your endpoint is pointing to actually exists. Spelling is important.</li>
<li>Ensure that the auth that your endpoint is pointing to has <code style="font-family: monospace">type = auth</code> specified in it.</li>
</ul> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-target" style="margin: 10px 0 0 0">If you see this, then the endpoint you are dialling <span class="diff-html-added" id="added-diff-2" style="font-size: 100%; background-color: #ddfade;">either </span>has no associated address of record (AoR) <span class="diff-html-removed" id="removed-diff-2" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">associated with </span><span class="diff-html-added" id="added-diff-3" style="font-size: 100%; background-color: #ddfade;">or the associated AoR does not have any contact URIs bound to </span>it. AoRs are necessary in order to determine the appropriate destination of the call. To see if your endpoint has an associated AoR, run <code style="font-family: monospace">pjsip show endpoint <endpoint name></code> from the Asterisk CLI. The following is sample output of an endpoint that <strong>does</strong> have an AoR configured on it:</p> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p>
<ul class="diff-block-target" style="margin: 10px 0 0 0">
<li>If the device is expected to register, then it may be that the device is either not properly configured or that there was a registration failure. See the <span class="diff-html-removed" id="removed-diff-3" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">section about registrations (NOTE: COME BACK AND PROVIDE PROPER NAME/LINK) for </span><span class="diff-html-added" id="added-diff-4" style="font-size: 100%; background-color: #ddfade;">Inbound Registrations section for </span>details on how to resolve that problem.</li>
<li>If the device is not intended to register, then the AoR needs to have a <code style="font-family: monospace">contact</code> option set on it. See the previous bulleted list for possible <code style="font-family: monospace">contact</code>-related pitfalls.</li>
</ul> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">For outbound calls, the main NAT issue you are likely to come across is Asterisk publishing an unroutable private address in its Contact header. If this is an issue you are facing, this can be corrected by setting the <code style="font-family: monospace">local_net</code>, <code style="font-family: monospace">external_signaling_address</code>, and <code style="font-family: monospace">external_signaling_port</code> options for the transport you are using when communicating with the endpoint. For more information on how this can be set up, please see <a class="confluence-link unresolved" href="#" style="color: #3b73af; text-decoration: none">this page</a>.</p> <h1 id="AsteriskPJSIPTroubleshootingGuide-BridgedCalls" class="diff-block-context" style="margin: 10px 0 0 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">Bridged Calls</h1> <h2 id="AsteriskPJSIPTroubleshootingGuide-Audioproblems" class="diff-block-target diff-block-context" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0; margin-top: 10px"> <span class="diff-html-removed" id="removed-diff-4" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Audio problems</span> </h2> <h3 id="AsteriskPJSIPTroubleshootingGuide-UnexpectedCodecNegotiation" class="diff-block-target diff-block-context" style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0; margin-top: 10px"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Unexpected Codec Negotiation</span> </h3> <h3 id="AsteriskPJSIPTroubleshootingGuide-One-wayaudioornoaudio" class="diff-block-target diff-block-context" style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">One-way audio or no audio</span> </h3> <h2 id="AsteriskPJSIPTroubleshootingGuide-Directmediaisnotbeingused" class="diff-block-context" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">Direct media is not being used</h2> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p>
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<li>Ensure that the <code style="font-family: monospace">res_pjsip_mwi.so</code> and the <code style="font-family: monospace">res_pjsip_mwi_body_generator.so</code> modules are loaded.</li>
<li>Ensure that the AoR that the MWI SUBSCRIBE is being sent to has <code style="font-family: monospace">mailboxes</code> configured on it. Note that the option name is <code style="font-family: monospace">mailboxes</code> and not <code style="font-family: monospace">mailbox</code>.</li>
<li> <p style="margin: 10px 0 0 0; margin-top: 0">When subscribing to MWI, you may see a message like the following:</p>
<table class="diff-macro" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/noformat.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>No Format</th>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">[2014-10-16 13:06:51.323] NOTICE[3963]: res_pjsip_mwi.c:566 mwi_validate_for_aor: Endpoint '200' already configured for unsolicited MWI for mailbox '200'. Denying MWI subscription to 200</pre> </td>
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</table> <p style="margin: 10px 0 0 0">The most likely cause of something like this is that you have an endpoint and an AoR that both have <code style="font-family: monospace">mailboxes =<span class="diff-html-removed" id="removed-diff-5" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">200</span><span class="diff-html-added" id="added-diff-5" style="font-size: 100%; background-color: #ddfade;"> 200</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> </span>in your configuration. The endpoint with <code style="font-family: monospace"><span class="diff-html-removed" id="removed-diff-6" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">mailboxes</span><span class="diff-html-added" id="added-diff-6" style="font-size: 100%; background-color: #ddfade;">mailboxes </span>=<span class="diff-html-removed" id="removed-diff-7" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">200</span><span class="diff-html-added" id="added-diff-7" style="font-size: 100%; background-color: #ddfade;"> 200</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> </span>attempts to subscribe to the AoR that has <code style="font-family: monospace"><span class="diff-html-removed" id="removed-diff-8" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">mailboxes</span><span class="diff-html-added" id="added-diff-8" style="font-size: 100%; background-color: #ddfade;">mailboxes </span>=<span class="diff-html-removed" id="removed-diff-9" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">200</span><span class="diff-html-added" id="added-diff-9" style="font-size: 100%; background-color: #ddfade;"> 200</span></code>. In this case, since Asterisk is already sending MWI notifications about mailbox 200 to the endpoint, the subscription to the AoR is denied. To fix this, remove the <code style="font-family: monospace">mailboxes</code> option from your endpoint, or configure your device not to attempt to subscribe to MWI.</p> </li>
<li>Asterisk has multiple ways of having MWI state set, but the most common way is to use <code style="font-family: monospace">app_voicemail</code> that comes with Asterisk. <code style="font-family: monospace">app_voicemail</code> has a requirement that mailbox names must follow the format "mailbox@context". If you are using <code style="font-family: monospace">app_voicemail</code> and you configure MWI in <code style="font-family: monospace">pjsip.conf</code> and only provide the mailbox name without a context, then you will not receive MWI updates when the state of the mailbox changes.</li>
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