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<td id="header-avatar-image-container" valign="top" style="padding: 0px; border-collapse: collapse; vertical-align: top; width: 32px; padding-right: 9px"><a href="https://wiki.asterisk.org/wiki/display/~mmichelson?src=email" style="color: #3b73af; text-decoration: none"><img id="header-avatar-image" class="image_fix" src="cid:avatar_99ed0aa29d6f204db4785296f8170422" height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top" /></a></td>
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<td class="notification-comment-pattern-container mobile-resize-text" style="padding: 0px; border-collapse: collapse; padding: 0px"><strong>Change comment:</strong> Got to the end of the document. Need to go back for bridge/audio things, but seems like a good stopping point.</td>
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<td id="page-title-pattern-icon-image-container-cell" style="padding: 0px; border-collapse: collapse; width: 16px; padding: 9px 8px 0px 0px; mso-text-raise: 5px; mso-line-height-rule: exactly"><a href="https://wiki.asterisk.org/wiki/display/AST/Troubleshooting+Guide?src=email" title="page icon" style="vertical-align: top;; color: #3b73af; text-decoration: none"><img style="vertical-align: top; display: block;" src="cid:page-icon" alt="page icon" title="page icon" height="16" width="16" border="0" /></a></td>
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<td style="vertical-align: top;; padding: 0px; border-collapse: collapse; padding-right: 5px; font-size: 20px; line-height: 30px; mso-line-height-rule: exactly" id="page-title-pattern-header-container"><span id="page-title-pattern-header" style="font-family: Arial, sans-serif; padding: 0; font-size: 20px; line-height: 30px; mso-text-raise: 2px; mso-line-height-rule: exactly; vertical-align: middle"><a href="https://wiki.asterisk.org/wiki/display/AST/Troubleshooting+Guide?src=email" title="Troubleshooting Guide" style="color: #3b73af; text-decoration: none">Troubleshooting Guide</a></span></td>
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<table class="content-excerpt-pattern" cellspacing="0" cellpadding="0" border="0" width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 1px">
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<td class="content-excerpt-pattern-container mobile-resize-text " style="padding: 0px; border-collapse: collapse; padding: 0 0 0 24px"> <p class="diff-context-placeholder" style="margin: 10px 0 0 0; margin-top: 0">...</p> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0">You can ensure that your configuration is sane by <span class="diff-html-removed" id="removed-diff-0" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">performing a couple of steps on the Asterisk CLI. To check the status of a particular AoR, you can run the </span><code style="font-family: monospace"><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">pjsip show aor <aor name></span></code><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> CLI command. This will show you what contact URIs have been bound to that AoR. Furthermore, you can run the </span><code style="font-family: monospace"><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">pjsip show endpoint <endpoint name></span></code><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> CLI command to determine if the endpoint is associated with the AoR. PICK UP HERE NEXT TIME.</span> </p>
<ul class="diff-block-target diff-block-context" style="margin: 10px 0 0 0">
<li> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Ensure that the endpoint that is attempting to register has been permitted to bind contacts to the AoR by setting the </span><code style="font-family: monospace"><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">aors</span></code><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> endpoint option to the correct value. Note that the option is called </span><code style="font-family: monospace"><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">aors</span></code><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> and not </span><code style="font-family: monospace"><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">aor</span></code><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">.</span> </li>
</ul> <h1 id="TroubleshootingGuide-OutboundRegistrations" class="diff-block-target diff-block-context" style="margin: 10px 0 0 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Outbound Registrations</span> </h1> <h1 id="TroubleshootingGuide-InboundSubscriptions" class="diff-block-target diff-block-context" style="margin: 10px 0 0 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Inbound Subscriptions</span> </h1> <h2 id="TroubleshootingGuide-Presence" class="diff-block-target diff-block-context" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0; margin-top: 10px"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Presence</span> </h2> <h2 id="TroubleshootingGuide-MWI" class="diff-block-target diff-block-context" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">MWI</span> </h2> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> </span><span class="diff-html-added" id="added-diff-0" style="font-size: 100%; background-color: #ddfade;">running the the </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">pjsip show endpoint <endpoint name></span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> CLI command. Part of the output is to show all AoRs associated with a particular endpoint, as well as contact URIs that have been bound to those AoRs. Here is sample output from running </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">pjsip show endpoint 200</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> on a system where registration has succeeded:</span> </p>
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/noformat.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>No Format</span></th>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> Endpoint: 200/200 Not in use 0 of inf
Aor: 200 1
Contact: 200/sip:200@10.24.16.37:5060;ob Unknown nan
Transport: main-transport udp 0 0 0.0.0.0:5060</span>
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</table> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">This shows that endpoint 200 has AoR 200 associated with it. And you can also see that the contact "sip:200@10.24.16.37:5060;ob" has been bound to the AoR.</span> </p> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">If running this command shows no AoR, then ensure that the endpoint has the </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">aors</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> option set. Note that the name is </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">aors</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">, not </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">aor</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">.</span> </p> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">More likely, the issue will be that an AoR will be listed, but there will be no associated contact. If this is the case, here are some possible troubleshooting steps:</span> </p>
<ul class="diff-block-target diff-block-context" style="margin: 10px 0 0 0">
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Ensure that the AoR has actually been loaded. Run the CLI command </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">pjsip show aor <aor name></span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">. If no AoR is displayed, then that means the AoR was not loaded.</span>
<ul style="margin: 10px 0 0 0">
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Ensure that the configuration section has </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">type = aor</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> specified.</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Ensure that all configuration options specified on the AoR are options that Asterisk recognizes.</span> </li>
</ul> </li>
<li> <p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Ensure that the </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">res_pjsip_registrar.so</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> module is loaded and running. Running </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">module show like res_pjsip_registrar.so</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> should show the following:</span> </p>
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/noformat.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>No Format</span></th>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Module Description Use Count Status Support Level
res_pjsip_registrar.so PJSIP Registrar Support 0 Running core</span>
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<li> <p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Ensure that the AoR has a </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">max_contacts</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> value configured on it. If this option is not set, then registration cannot succeed. You will see this message on the CLI:</span> </p>
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/noformat.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>No Format</span></th>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">[2014-10-16 11:34:07.887] WARNING[2940]: res_pjsip_registrar.c:685 registrar_on_rx_request: AOR '200' has no configured max_contacts. Endpoint '200' unable to register</span>
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</tbody>
</table> <p style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Asterisk will transmit a 403 Forbidden in response to the registration attempt.</span> </p> </li>
</ul> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">If you initially have successful registrations but they later start failing, then here are some further troubleshooting steps for you to try:</span> </p>
<ul class="diff-block-target diff-block-context" style="margin: 10px 0 0 0">
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">If you intend for new registrations to replace old ones, then enable the </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">remove_existing</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> option for the AoR.</span> </li>
<li> <p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Ensure that if you are attempting to bind multiple contacts to an AoR that the </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">max_contacts</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> for the AoR is large enough. If the </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">max_contacts</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> value is not high enough, you will see the following CLI message:</span> </p>
<table class="diff-macro diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;background-color: #ddfade;border-color: #93c49f;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/noformat.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>No Format</span></th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">[2014-10-16 11:34:07.887] WARNING[2940]: res_pjsip_registrar.c:411 rx_task: Registration attempt from endpoint '200' to AOR '200' will exceed max contacts of 1</span>
</pre> </td>
</tr>
</tbody>
</table> <p style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Asterisk will respond to the registration attempt with a 403 Forbidden.</span> </p> </li>
</ul> <h1 id="TroubleshootingGuide-OutboundRegistrations" class="diff-block-target diff-block-context" style="margin: 10px 0 0 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Outbound Registrations</span> </h1> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">If you are having troubles with outbound registrations and unfamiliar with the mechanics involved, please see </span><a class="confluence-link unresolved" href="#" style="color: #3b73af; text-decoration: none"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">this page</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">. It will explain quite a few of the concepts that Asterisk uses and may give you some clues for solving your issue.</span> </p> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">If you are still having trouble, here are some troubleshooting steps:</span> </p>
<ul class="diff-block-target diff-block-context" style="margin: 10px 0 0 0">
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">If Asterisk is not sending an outbound REGISTER at all, then it is likely that there was an error when trying to load the outbound registration.</span>
<ul style="margin: 10px 0 0 0">
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Ensure that the outbound registration has </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">type = registration</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> in it.</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Ensure that there are no configuration options that Asterisk does not recognize.</span> </li>
</ul> </li>
<li> <p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Another reason Asterisk may not be sending an outbound REGISTER is that you do not have a valid SIP URI for your </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">server_uri</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> or </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">client_uri</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">. You may see a message like this on the CLI if this is the case:</span> </p>
<table class="diff-macro diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;background-color: #ddfade;border-color: #93c49f;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/noformat.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>No Format</span></th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">[2014-10-16 12:05:16.064] ERROR[3187]: res_pjsip_outbound_registration.c:724 sip_outbound_registration_regc_alloc: Invalid server URI 'registrar@example.com' specified on outbound registration 'outreg'</span>
</pre> </td>
</tr>
</tbody>
</table> <p style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">In this case, I left off the initial "sip:" from the URI.</span> </p> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">If your outbound REGISTER receives no response, then you may have misconfigured the </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">server_uri</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> to point somewhere the REGISTER is not meant to be sent.</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">If Asterisk has stopped sending REGISTER requests, then either the maximum number of retries has been attempted or the response that Asterisk received from the registrar was considered to be a permanent failure. If you want to get Asterisk to start sending REGISTER requests again after making configuration adjustments, you can do so by running the </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">module reload res_pjsip_registrar.so</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> CLI command.</span> </li>
</ul> <h1 id="TroubleshootingGuide-InboundSubscriptions" class="diff-block-target diff-block-context" style="margin: 10px 0 0 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Inbound Subscriptions</span> </h1> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">The first thing to acknowledge with inbound subscriptions is that the handling of the inbound SUBSCRIBE messages starts the same as for inbound calls. This means that if you are having troubles where Asterisk does not recognize the endpoint sending the SUBSCRIBE or if authentication is failing, you should check the troubleshooting guide for incoming calls for details on how to solve these issues.</span> </p> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">It is also important to ensure that </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">res_pjsip_pubsub.so</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> is loaded and running. This module is the core of all of Asterisk's handling of subscriptions, and if it is not loaded, then Asterisk will not be able to set up subscriptions properly.</span> </p> <h2 id="TroubleshootingGuide-Presence/DialogInfo" class="diff-block-target diff-block-context" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Presence/Dialog Info</span> </h2> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">A tutorial about subscribing to presence and dialog-info can be found on </span><a class="confluence-link unresolved" href="#" style="color: #3b73af; text-decoration: none"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">this page</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">. Reading that page may point you towards how to resolve the issue you are facing.</span> </p> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">If you are attempting to subscribe to the presence or dialog event packages, then here are some troubleshooting steps for determining what is going wrong.</span> </p>
<ul class="diff-block-target diff-block-context" style="margin: 10px 0 0 0">
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Ensure that the </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">res_pjsip_exten_state.so</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> module is loaded.</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Ensure that the Event header in inbound subscribe messages are one of "presence" or "dialog".</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Ensure all necessary modules are loaded, depending on what values are in the Accept header of inbound SUBSCRIBE requests.</span> <br />
<ul style="margin: 10px 0 0 0">
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Subscriptions that use Accept: application/pidf+xml will need to have </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">res_pjsip_pidf_body_generator.so</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> loaded.</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Subscriptions that use Accept: application/xpidf+xml will need to have </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">res_pjsip_xpidf_body_generator.so</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> loaded.</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Subscriptions that use Accept: application/dialog-info+xml will need to have </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">res_pjsip_dialog_info_body_generator.so</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> loaded.</span> </li>
</ul> </li>
<li> <p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">When subscribing, you may see a message like the following on the CLI:</span> </p>
<table class="diff-macro diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;background-color: #ddfade;border-color: #93c49f;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/noformat.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>No Format</span></th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">[2014-10-16 12:56:58.605] WARNING[3780]: res_pjsip_exten_state.c:337 new_subscribe: Extension blah does not exist or has no associated hint</span>
</pre> </td>
</tr>
</tbody>
</table> <p style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">The warning message is self-explanatory. If you think you have placed extension "blah" in your </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">extensions.conf</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> file and it contains a hint, then be sure that it exists in the same context as the </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">context</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> option on the endpoint that is attempting to subscribe. Also be sure that if you have recently changed your </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">extensions.conf</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> file that you have saved the changes and run the </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">dialplan reload</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> CLI command.</span> </p> </li>
</ul> <h2 id="TroubleshootingGuide-MWI" class="diff-block-target diff-block-context" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">MWI</span> </h2> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">If you are attempting to subscribe to the message-summary package, then here are some troubleshooting steps for determining what is going wrong.</span> </p>
<ul class="diff-block-target diff-block-context" style="margin: 10px 0 0 0">
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Ensure that the </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">res_pjsip_mwi.so</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> and the </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">res_pjsip_mwi_body_generator.so</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> modules are loaded.</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Ensure that the AoR that the MWI SUBSCRIBE is being sent to has </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">mailboxes</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> configured on it. Note that the option name is </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">mailboxes</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> and not </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">mailbox</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">.</span> </li>
<li> <p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">When subscribing to MWI, you may see a message like the following:</span> </p>
<table class="diff-macro diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;background-color: #ddfade;border-color: #93c49f;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/noformat.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>No Format</span></th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">[2014-10-16 13:06:51.323] NOTICE[3963]: res_pjsip_mwi.c:566 mwi_validate_for_aor: Endpoint '200' already configured for unsolicited MWI for mailbox '200'. Denying MWI subscription to 200</span>
</pre> </td>
</tr>
</tbody>
</table> <p style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">The most likely cause of something like this is that you have an endpoint and an AoR that both have </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">mailboxes=200</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> in your configuration. The endpoint with </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">mailboxes=200</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> attempts to subscribe to the AoR that has </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">mailboxes=200</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">. In this case, since Asterisk is already sending MWI notifications about mailbox 200 to the endpoint, the subscription to the AoR is denied. To fix this, remove the </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">mailboxes</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> option from your endpoint, or configure your device not to attempt to subscribe to MWI.</span> </p> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Asterisk has multiple ways of having MWI state set, but the most common way is to use </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">app_voicemail</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> that comes with Asterisk. </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">app_voicemail</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> has a requirement that mailbox names must follow the format "mailbox@context". If you are using </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">app_voicemail</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> and you configure MWI in </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">pjsip.conf</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> and only provide the mailbox name without a context, then you will not receive MWI updates when the state of the mailbox changes.</span> </li>
</ul> </td>
</tr>
</tbody>
</table> </td>
</tr>
<tr>
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<td id="actions-pattern-container" valign="middle" style="padding: 0px; border-collapse: collapse; padding: 15px 0 0 24px; vertical-align: middle">
<table align="left" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
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