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<td id="header-avatar-image-container" valign="top" style="padding: 0px; border-collapse: collapse; vertical-align: top; width: 32px; padding-right: 9px"><a href="https://wiki.asterisk.org/wiki/display/~rnewton?src=email" style="color: #3b73af; text-decoration: none"><img id="header-avatar-image" class="image_fix" src="cid:avatar_925838d3d8b1f71935f30b314c925d64" height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top" /></a></td>
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<td class="notification-comment-pattern-container mobile-resize-text" style="padding: 0px; border-collapse: collapse; padding: 0px"><strong>Change comment:</strong> Moving some content and linking to the new page it resides on.</td>
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<td class="content-excerpt-pattern-container mobile-resize-text " style="padding: 0px; border-collapse: collapse; padding: 0 0 0 24px"> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0; margin-top: 0">We have the basics of an auto-attendant created, but now let's make it a bit more robust. We need to be able to handle special situations, such as when the caller enters an invalid extension, or doesn't enter an extension at all. Asterisk has a set of special extensions for dealing with situations like there. They all are named with a single letter, so we recommend you don't create any other extensions named with a single letter. <span class="diff-html-removed" id="removed-diff-0" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">The most common special extensions include:</span> </p> <h4 id="HandlingSpecialExtensions-i:theinvalidentryextension" class="diff-block-target diff-block-context" style="margin: 10px 0 0 0; font-size: 14px; line-height: 20px; margin: 20px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">i: the invalid entry extension</span> </h4> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">If Asterisk can't find an extension in the current context that matches the digits dialed during the </span><strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Background()</span></strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> or </span><strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">WaitExten()</span></strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> applications, it will send the call to the </span><strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">i</span></strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> extension. You can then handle the call however you see fit.</span> </p> <h4 id="HandlingSpecialExtensions-t:thereponsetimeoutextension" class="diff-block-target diff-block-context" style="margin: 10px 0 0 0; font-size: 14px; line-height: 20px; margin: 20px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">t: the reponse timeout extension</span> </h4> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">When the caller waits too long before entering a response to the </span><strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Background()</span></strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> or </span><strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">WaitExten()</span></strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> applications, and there are no more priorities in the current extension, the call is sent to the t extension.</span> </p> <h4 id="HandlingSpecialExtensions-s:thestartextension" class="diff-block-target diff-block-context" style="margin: 10px 0 0 0; font-size: 14px; line-height: 20px; margin: 20px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">s: the start extension</span> </h4> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">When an analog call comes into Asterisk, the call is sent to the </span><strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">s</span></strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> extension. The s extension is also used in macros.</span> </p> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Please note that the </span><strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">s</span></strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> extension is </span><strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">not</span></strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> a catch-all extension. It's simply the location that analog calls and macros begin. In our example above, it simply makes a convenient extension to use that can't be easily dialed from the </span><strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Background()</span></strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> and </span><strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">WaitExten()</span></strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> applications.</span> </p> <h4 id="HandlingSpecialExtensions-h:thehangupextension" class="diff-block-target diff-block-context" style="margin: 10px 0 0 0; font-size: 14px; line-height: 20px; margin: 20px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">h: the hangup extension</span> </h4> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">When a call is hung up, Asterisk executes the </span><strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">h</span></strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> extension in the current context. This is typically used for some sort of clean-up after a call has been completed.</span> </p> <h4 id="HandlingSpecialExtensions-o:theoperatorextension" class="diff-block-target diff-block-context" style="margin: 10px 0 0 0; font-size: 14px; line-height: 20px; margin: 20px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">o: the operator extension</span> </h4> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">If a caller presses the zero key on their phone keypad while recording a voice mail message, and the </span><strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">o</span></strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> extension exists, the caller will be redirected to the o extension. This is typically used so that the caller can press zero to reach an operator.</span> </p> <h4 id="HandlingSpecialExtensions-a:theassistantextension" class="diff-block-target diff-block-context" style="margin: 10px 0 0 0; font-size: 14px; line-height: 20px; margin: 20px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">a: the assistant extension</span> </h4> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">This extension is similar to the </span><strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">o</span></strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> extension, only it gets triggered when the caller presses the asterisk (*) key while recording a voice mail message. This is typically used to reach an assistant.</span> </p> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-added" id="added-diff-0" style="font-size: 100%; background-color: #ddfade;">You can read about all the </span><a class="confluence-link unresolved" href="#" style="color: #3b73af; text-decoration: none"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Special Dialplan Extensions on the wiki</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">.</span> </p> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> </span> </p> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> <p class="diff-block-context" style="margin: 10px 0 0 0">Let's add a few more lines to our <strong>[docs:demo-menu]</strong> context, to handle invalid entries and timeouts. Modify your <strong>[docs:demo-menu]</strong> context so that it matches the one below:</p> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> </td>
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