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<h2><a href="https://wiki.asterisk.org/wiki/display/AST/Function_CALLERPRES?focusedCommentId=10649842#comment-10649842">Function_CALLERPRES</a></h2>
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<b>comment added</b> by <a href="https://wiki.asterisk.org/wiki/display/~alepaes">Alexandre Arruda Paes</a>
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<p>Malcom,</p>
<p>We have a lot of customers with agents that answers both external inbound calls<br/>
and internal extensions calls. <br/>
They use X-Lite and need not to know what is the name/number of the external call(avoiding the chance of agent 'forget'<br/>
to answer the 'boring' clients), but they need to know who is calling internally.<br/>
In this scenarios, we have a 'ringall' strategy in queue.<br/>
If there was a method to disable call presentation as a whole, the problem would be minimized by turn on<br/>
the call press before a Dial application.</p>
<p>Today, we change the CID name and number but this mess up the CDR and queue log.</p>
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<strong>In reply to a comment by <a href="/wiki/display/~mdavenport"
class="url fn confluence-userlink" data-username="mdavenport"
>Malcolm Davenport</a>:</strong><br/>
<p>Anyone else out there needing to make use of this functionality? There's not a lot of commentary on the issue tracker or on the mailing lists that I see about it.</p>
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