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</o:shapelayout></xml><![endif]--></head><body lang=EN-ZA link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:16.0pt'>Hi all<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:16.0pt'><o:p> </o:p></span></b></p><p class=MsoNormal><span style='font-size:16.0pt'>Asterisk 13 instance - I’ve got a situation in an agent queue that an agent will be talking to one person, then suddenly the same agent will be talking to another person who was talking to another agent.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:16.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:16.0pt'>The calls do not switch around between the two agents, the “losing” agent will just suddenly have silence in his handset and the other agent will now be talking to “his” customer.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:16.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:16.0pt'>The original customer is simply cut off instantly the moment this happens.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:16.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:16.0pt'>This happens randomly. I have yet to collect log output and capture the CLI, etc. but anybody ever heard of this happening?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:16.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:16.0pt'>It is as if agent channels get randomly reassigned / lose their audio channel from outside the Asterisk - one channel is disconneted that a customer was on and certain agents are suddenly talking to someone else and lose the original caller they were busy with.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:16.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:16.0pt'>Where can I even being to look?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:16.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:16.0pt'>Thx!<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-ZA'><img width=780 height=170 style='width:8.125in;height:1.7708in' id="Picture_x0020_1" src="cid:image001.png@01D5E199.D5F8B5B0" alt="Description: signature"><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>