<div dir="ltr"><div>This should work, How are you defining your timeouts in the queues.conf ? <br><br></div>And to verify, in your extensions.conf you are calling Queue with the queue name and the ruleset to apply from queuerules.conf? <br></div><br><div class="gmail_quote"><div dir="ltr">On Wed, Nov 28, 2018 at 12:45 PM Paddy Grice <<a href="mailto:paddy@wizaner.com">paddy@wizaner.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><u></u>
<div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">Hi All
</span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">I have been looking
at this problem for a few days/weeks now and after some advice
please.</span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">I currently have a
customer on 11.25.3 and I am in the process of upgrading versions and OS
(Debian) and all things that involves mysql -> PDO etc</span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">The problem I have
is the customer want a simple call distribution like this</span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">Extn 1001, 1002,
1003 to be called on an incoming call - if they don't answer after 20 seconds
then 2001, 2002, 2003 to be added to the ringing extensions and if no one
answers after another 20 seconds the add in 3001, 3002,
3003.</span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">Seems a simple queue
application to me</span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">1001, 1002 and 1003
in the queue with a penalty of 1 strategy ringall</span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">2001, 2002 and 2003
in the queue with a penalty of 2 strategy
ringall</span></font></div></span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">3001, 3002 and 3003
in the queue with a penalty of 3 strategy ringall</span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">and rules
</span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">increasing the
maxpenalty 1->2 after 20 seconds</span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">and increasing
maxpenalty 2->3 after another 20 seconds.</span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">But this doesn't
work if users don't answer!!</span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">if user 1002 or
(2001 etc) just lets his phone ring - he forgot to logoff or DND then the
penalty is ignored.</span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">There seems to have
been a patch for FreePBX on V13 - LazyMembers - but that is all I can find and
later versions have no mention of this </span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">I guess I can use
autopause and some AMI / Script but this stops phones ringing because of the
timeout so the user has a ringing phone and then it stops and then it starts
again whereas the penalty just adds handsets into the ringing
group.</span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">This seems to be a
real shortcoming in app_queue.</span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">Any ideas,
suggestions, anyone want to work with me to sort this ?</span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018">Paddy
Grice</span></font></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font></div></span></font> </div></div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
<div><font size="2" face="Arial"><span class="gmail-m_-1820171214829832071073072019-28112018"></span></font> </div>
-- <br>
_____________________________________________________________________<br>
-- Bandwidth and Colocation Provided by <a href="http://www.api-digital.com" rel="noreferrer" target="_blank">http://www.api-digital.com</a> --<br>
<br>
Astricon is coming up October 9-11! Signup is available at: <a href="https://www.asterisk.org/community/astricon-user-conference" rel="noreferrer" target="_blank">https://www.asterisk.org/community/astricon-user-conference</a><br>
<br>
Check out the new Asterisk community forum at: <a href="https://community.asterisk.org/" rel="noreferrer" target="_blank">https://community.asterisk.org/</a><br>
<br>
New to Asterisk? Start here:<br>
<a href="https://wiki.asterisk.org/wiki/display/AST/Getting+Started" rel="noreferrer" target="_blank">https://wiki.asterisk.org/wiki/display/AST/Getting+Started</a><br>
<br>
asterisk-users mailing list<br>
To UNSUBSCRIBE or update options visit:<br>
<a href="http://lists.digium.com/mailman/listinfo/asterisk-users" rel="noreferrer" target="_blank">http://lists.digium.com/mailman/listinfo/asterisk-users</a></blockquote></div><br clear="all"><br>-- <br><div dir="ltr" class="gmail_signature">A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects.<br>---Heinlein</div>