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<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I think I’ve identified an issue and just want to check before completing a bug report.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Prior to a call entering a Queue, I set __DYNAMIC_FEATURES=NewRecordApp. AgentA answers and is able to use that feature code.<o:p></o:p></p>
<p class="MsoNormal">If AgentA performs an attended transfer of a call from a queue to AgentB, the feature code no longer works.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cases that do work are as follows…<o:p></o:p></p>
<p class="MsoNormal">Calls using both Queue() and Dial() applications, prior to transfer, feature code works.<o:p></o:p></p>
<p class="MsoNormal">Calls using the Dial() application, both Blind and Attended transfers still allow the feature code to work.<o:p></o:p></p>
<p class="MsoNormal">Calls using the Queue() application where AgentA performs a Blind transfer to AgentB still allow the feature to work.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">It only doesn’t work when using Queue() and an Attended transfer is performed.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is this a bug or is there something that needs to be set to allow the DYNAMIC_FEATURES to be inherited after an attended transfer from a queue?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB">Many thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB">Dan<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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