<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Hi D'Arcy<div class=""><br class=""><div><blockquote type="cite" class=""><div class="">On 18/04/2017, at 5:17 am, D'Arcy Cain <<a href="mailto:darcy@VybeNetworks.com" class="">darcy@VybeNetworks.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><span style="font-family: Menlo-Regular; font-size: 10px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class=""><snip></span></div></blockquote><blockquote type="cite" class=""><div class=""><span style="font-family: Menlo-Regular; font-size: 10px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">One user (that we know of so far) has a different experience. In that case they are asked for a mailbox number first. <snip></span><br style="font-family: Menlo-Regular; font-size: 10px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""></div></blockquote><blockquote type="cite" class=""><br class=""></blockquote><blockquote type="cite" class=""><div class=""><span style="font-family: Menlo-Regular; font-size: 10px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">I have tried searching for this issue but nothing seems to apply. Most discussions are about "*97" vs. "*98". Can anyone suggest another field of enquiry?</span><br style="font-family: Menlo-Regular; font-size: 10px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""></div></blockquote></div><div class=""><br class=""></div><div class="">Try this:</div><div class=""><br class=""><div class=""><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>asterisk -r</div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>core set verbose 10</div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>[get user to trigger fault]</div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>[examine console output, and post to list if still unclear]</div><div class=""><br class=""></div></div></div><div class="">If you don't solve it yourself, then we'll be able to help further once we've seen the output.</div><div class=""><br class=""></div><div class="">HTH,</div><div class=""><br class=""></div><div class="">Pete</div><div class=""><br class=""></div><div class=""><br class=""></div></div></body></html>